Senior Customer Success Manager

4 weeks ago


City of London, United Kingdom Principle Full time

Senior Customer Success Manager – Enterprise Digital Experience12-month contract£77K per year PAYEHybrid model, 3 days per week onsite in LondonJob Description:We’re partnering with a global leader in digital experience technology to secure a Senior Customer Success Manager on a 12-month contract. The organisation operates at enterprise scale and expects someone who can engage at the highest levels, challenge customer thinking, and drive hard outcomes across adoption, retention and value realisation.The remit is straightforward but demanding: steer complex, multi-regional enterprise customers through digital transformation, build senior-level relationships, and ensure they extract maximum value from their technology investment. You’ll own post-sales strategy, manage risk, and act as a critical escalation point while collaborating with sales, marketing and solution consulting teams to maintain alignment and accountability.Key Responsibilities:Lead customers through digital transformation with measurable objectives and KPIsDrive product adoption and maximise ROI across a multi-solution portfolioBuild senior stakeholder relationships up to C-Suite levelDevelop success plans that improve retention and mitigate riskManage critical issues with urgency and structureProvide domain expertise and thought leadership internally and externallyPartner cross-functionally to deliver a cohesive customer strategySupport hiring and onboarding within the wider customer success functionWhat We’re Looking For:Strong enterprise post-sales or consulting experienceBackground in technology, SaaS, digital experience or creative solutionsProven ability to influence senior leaders and manage global portfoliosExcellent communication and presentation capabilityDemonstrable success in retention, customer satisfaction and value realisationHigh resilience, commercial acumen and confidence operating in ambiguityNext steps to apply:Apply now with word CV or email your CV direct to rory@principlehr.com for immediate review.



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