Senior Customer Success Manager
4 weeks ago
Senior Customer Success Manager – Enterprise Digital Experience12-month contract£77K per year PAYEHybrid model, 3 days per week onsite in LondonJob Description:We’re partnering with a global leader in digital experience technology to secure a Senior Customer Success Manager on a 12-month contract. The organisation operates at enterprise scale and expects someone who can engage at the highest levels, challenge customer thinking, and drive hard outcomes across adoption, retention and value realisation.The remit is straightforward but demanding: steer complex, multi-regional enterprise customers through digital transformation, build senior-level relationships, and ensure they extract maximum value from their technology investment. You’ll own post-sales strategy, manage risk, and act as a critical escalation point while collaborating with sales, marketing and solution consulting teams to maintain alignment and accountability.Key Responsibilities:Lead customers through digital transformation with measurable objectives and KPIsDrive product adoption and maximise ROI across a multi-solution portfolioBuild senior stakeholder relationships up to C-Suite levelDevelop success plans that improve retention and mitigate riskManage critical issues with urgency and structureProvide domain expertise and thought leadership internally and externallyPartner cross-functionally to deliver a cohesive customer strategySupport hiring and onboarding within the wider customer success functionWhat We’re Looking For:Strong enterprise post-sales or consulting experienceBackground in technology, SaaS, digital experience or creative solutionsProven ability to influence senior leaders and manage global portfoliosExcellent communication and presentation capabilityDemonstrable success in retention, customer satisfaction and value realisationHigh resilience, commercial acumen and confidence operating in ambiguityNext steps to apply:Apply now with word CV or email your CV direct to rory@principlehr.com for immediate review.
-
Senior Customer Success Manager
5 days ago
City Of London, United Kingdom Athos Commerce Full timeOverview This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Who we are Athos Commerce enables ecommerce and digital marketing teams greater control over how their products are found, merchandised, and sold-on-site and across all digital marketing channels. Our tools span AI-powered search, personalized...
-
Senior Customer Success Manager
1 day ago
City Of London, United Kingdom Searchspring Full timeAthos Commerce enables ecommerce and digital marketing teams greater control over how their products are found, merchandised, and sold—on-site and across all digital marketing channels. Our tools span AI-powered search, personalized recommendations, smart merchandising, optimized product data syndication, and marketplace/social commerce performance. We...
-
Senior Customer Success Manager
3 days ago
City Of London, United Kingdom Leapwork Full timeApply for the Senior Customer Success Manager role at Leapwork. Company Overview At Leapwork, our vision is to break down the barriers between humans and computers through the world’s most accessible automation platform. We are the leading global AI‑powered visual test automation solution, enabling some of the world’s largest enterprises to adopt,...
-
Senior Customer Success Manager
2 weeks ago
City Of London, United Kingdom Synack Full timeSynack's Penetration Testing as a Service platform manages customers' attack surfaces by discovering new assets, pentesting for critical vulnerabilities and gaining visibility into the root causes of security risks. We are committed to making the world more secure by harnessing a talented, vetted community of security researchers to deliver continuous...
-
Senior Customer Success Manager
2 weeks ago
City Of London, United Kingdom HR Duo, Ltd. Full timeSenior Customer Success Manager [Code: 8272976]Nutritics is focused on making food information more reliable, more accessible and more valuable for our customers. By connecting our customers and their customers to food information they can rely on, we can deliver our vision to be the world’s most trusted food management software, delivering valuable...
-
Senior Customer Success Manager
2 weeks ago
City Of London, United Kingdom Freshworks Full timeMany teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that...
-
Senior Customer Success Manager
2 weeks ago
City Of London, United Kingdom OneTrust Full timeJoin to apply for the Senior Customer Success Manager role at OneTrust Strength in Trust OneTrust’s mission is to enable organizations to use data and AI responsibly. The platform simplifies data collection with consent and preferences, automates governance across privacy, security, IT, third‑party and AI risk, and enforces data policies throughout the...
-
Senior Customer Success Manager
7 days ago
City Of London, United Kingdom Signal AI Full timeWe're on a mission to change the way businesses make decisions with our cutting-edge AI technology. To achieve that, we’re looking for passionate people to join our open and unconventional workplace. Our inclusive environment welcomes skills and experiences from diverse backgrounds, and defines who we are. About the Role The Customer Success team is the...
-
Senior Customer Success Manager
1 day ago
City of London, United Kingdom Venatrix Limited Full time* Seed round funded company set for stunning growth - New office + team events like mini golf and go-kartin Job Title: Senior Customer Success Manager **Salary**: £40,000 basic + £8,000 commission OTE Location: London Be one of the early joiners to this seed round funded company that is really going places! This role would suit someone with 2 years account...
-
Manager, Customer Success
1 day ago
City Of London, United Kingdom Darktrace Full timeDarktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.The Darktrace Active AI Security Platform delivers a proactive approach to...