Senior Customer Success Manager

Synack's Penetration Testing as a Service platform manages customers' attack surfaces by discovering new assets, pentesting for critical vulnerabilities and gaining visibility into the root causes of security risks. We are committed to making the world more secure by harnessing a talented, vetted community of security researchers to deliver continuous penetration testing and vulnerability management, with actionable results. Synack's PTaaS platform has uncovered more than 71,000 exploitable vulnerabilities to date, protecting a growing list of Global 2000 customers and U.S. agencies in a FedRAMP Moderate Authorized environment. For more information, please visit www.synack.com.Senior Customer Success ManagerThe Senior Customer Success Manager serves as a trusted advisor and customer advocate, helping our customers achieve success and maximize their return on investment with Synack.ResponsibilitiesDevelop and maintain strong relationships at all levels within the customer organizationDevelop technical proficiency related to use cases, technical landscape, and Synack solutionsStarting at the pre-sales stage, establish the Synack Customer Success organization as a trusted advisor early in the customer's journeyServe as the customer's advisor throughout customer life cycle (product kick-off, adoption, proficiency, expansion, and renewal negotiations/close)Advocate for the customer by working closely with Synack Product Development and Product Management teamsDevelop, deliver and execute customer success plans outlining key stakeholders, critical success factors and measures of successOrchestrate milestones along the customer journey and conduct Executive Business Reviews (EBRs) with Senior client executivesPartner with sales teams to identify new business opportunities for expanding Synack footprintConsistently monitor & identify/anticipate revenue churn risk to successfully resolve at-risk clientsLeverage Gainsight to track customers; product adoption, utilize playbooks, and drive activities/decisionsMaintain strong customer retention rates aligned with corporate goalsQualificationsAt least 5-7 years account management and/or customer success experience in the Cyber Security Industry or Technology IndustryStrong technical aptitude; ability to deliver complex technical presentations, perform product demonstrations, best practices, security risk management, and help customers achieve successSuccessful experiences with the development, execution, and management of success plansStrong executive presence at the VP level and above; demonstrated ability to seamlessly participate in discussions with business and technical leadership internally & externallyDemonstrated ability to identify leads within install-base and grow customersCustomer-first mindset and advocacyProject management experience and advanced data analyticsAbility to work independently and to collaborate effectively across functionsExcellent verbal and written communication and in-person and virtual presentationsTravel up to 30%Diversity & InclusionSynack is committed to embracing diversity. Our people are our strength. Each addition to our team is an opportunity to grow and diversify our ideas, experiences, and viewpoints. We strive to be inclusive of Race, Ethnicity, Religion, Sex, LGBTQ+, Veterans, Disabilities, and Age. Synack welcomes youPrivacy PolicyAs a candidate, Synack cares about your privacy. Please view our candidate privacy policy here.Compensation£100,000 - £135,000 a year. The range listed represents a reasonable estimate of the on target earnings for this role based on national salary averages. Salary offered to a successful candidate is determined by a combination of factors including location, level, relevant experience, role related education and skills. The compensation package for this position may also include equity and benefits.BenefitsFor more details about our benefits, please see here.Employer Codesynack #J-18808-Ljbffr