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Key Account Freight Operator
2 months ago
Freightserve recruitment are looking for an Key Account Freight Operator for a well-established Freight Forwarder based in the Egham, Surrey area.
Key duties and responsibilities:-
- Obtaining rates & quoting all modes of transport both international and domestic in a timely manner.
- Executing outbound, inbound, and cross-trade shipments in a consistent and efficient manner
- Liaising with suppliers, airlines, shipping lines and shed operators
- Receiving, put-away, pulling, and dispatching inventory including container and truck loading/unloading
- Booking air, ocean, road & courier shipments with carriers
- Completion of export & import customs entries
- Email and telephone correspondence with overseas agents, UK client and internally.
- Tracking shipments and keeping the customer updated throughout.
- Invoicing - ensuring PO numbers are referenced.
- Passing supplier and overseas agents’ invoices.
- Updating customers with flight and sailing schedules.
- Informing the customer of any delays and providing solutions.
- Ensuring internal SOP’s are followed correctly.
- Query resolution.
- Producing required export / import documentation.
- Building rapport with customers and internal departments
- Ensuring CargoWise data is accurate and up to date.
Person Specification:-
- Computer literate. Microsoft Office - Outlook, Excel, Word.
- Open-minded and willing to learn.
- Customs entry experience including licensable entries, IPR etc.
- Dangerous goods trained
- Committed and able to deal with challenging scenarios.
- Proactive.
- Empathic to customers and internally looking to provide the best solution.
- Able to respond to immediate customer requests.
- Able to work well as part of a team or individually.
- Reacts well to pressure situations.
- Able to converse with clients, suppliers, and colleagues in a professional and clear manner.
- Industry experience or transferable skills.
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
