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Customer Care Coordinator

3 months ago

Dartford, United Kingdom Hunter Dunning Ltd Full time

Customer Care Coordinator Job in Dartford, Kent


Customer Care Coordinator job with a top 10 housebuilder in Dartford, Kent. Our client is looking for a Customer Care Coordinator with customer service experience from a housebuilder background. They are offering a salary of up to £34,000 + Car Allowance.


Our client has a reputation for quality in the UK, spanning across 15 regional offices and employing over 2000 people. They are now looking for a customer care coordinator to join their busy team near Dartford.


Role & Responsibilities


- Prioritise the customer and be the first point of contact for the customer after completion

- Assist the Head of Customer Service and Customer Service Manager with day-to-day requirements

- Manage customer expectations by clearly explaining the next steps and potential outcomes

- Take ownership and resolve non-complex issues

- Raise more escalating issues with Customer Service Manager

- Be flexible by covering for Customer Service Manager where required at Customer welcome meetings

- Abide by company policies and the guidelines of the NHBC

- Coincide with the Maintenance Technicians, Sub-Contractors by monitoring the work progression

- Organizing the annual PAT testing of technician’s electrical equipment.


Required Skills & Experience


- Experience in customer care / customer service with a housebuilder

- Experienced in site inspections and handovers

- Ability to work under pressure and against deadlines

- Ability to produce reporting information

- Proficient in Microsoft Office.


What you get back


- Salary up to £34,000

- Additional Car Allowance

- Bonus scheme (dependent on the success of the individual region)

- Personal Pension Plan

- Holiday 24 days plus Bank Holidays

- Share Save scheme

- Discounts and Benefits on retail and hospitality etc

- Employee assistance programme accessible 24 hours a day

- Private healthcare

- Income protection scheme.



Apply


If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies.


In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website.


Referral


Did you know we run a referral scheme? We’ll give you £300 worth of vouchers if you introduce us to anyone who we then successfully place in a new job role. Just send us their information and we’ll do the rest.

Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they’ve successfully completed the probation period.



Customer Care Coordinator Job in Dartford, Kent – Your Property Recruitment Specialists (Recruiter: Kelly Armour Job Ref: 14792)