Senior Customer Services Manager

1 month ago


West Midlands, United Kingdom ea Change Full time

Role: Senior Customer Services Manager - Banking

Start: ASAP

Salary: £60-70k

Location: West Midlands / Hybrid



We are looking for a Senior Manager with significant experience of building and leading Customer service functions within the Banking sector for a growing, innovative organisation.



Key Responsibilities:


  • Managing the end to end complaints process
  • Build a well rounded Customer Services team and be heavily involved in Training and Development
  • Advocate and drive quality improvement and continuous improvement



Key Skills

  • Proven track record in Customer Services Operations and knowledge of Banking products
  • Telephony, email, complaints management and resource management
  • Excellent stakeholder management skills
  • Strong Team Building and Leadership skills
  • Financial Services and Banking experience
  • Varied background across large and small organisations (nice to have)



Please send CV in the first instance.



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