Service Delivery Manager

5 days ago


West Midlands, United Kingdom M Group Services Limited TA Magdalene Limited Full time

Job Summary: We are seeking a dedicated Service Manager to lead our team in delivering exceptional service to our valued customers. The ideal candidate will have a strong background in service management and be able to drive continuous improvement.

Key Responsibilities:

  • Owning and overseeing Service Level Management to ensure high-quality service delivery.
  • Crafting Service Development Plans (SDPs) and Service Improvement Plans (SIPs) to drive business growth and customer satisfaction.
  • Driving Continuous Service Improvement (CSI) initiatives to enhance service delivery and customer experience.

About Us: M Group Services Limited T/A Magdalene Limited is a leading provider of services to our customers. We are committed to delivering exceptional service and value to our customers.



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