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Service Delivery Manager

2 months ago


West Malling, United Kingdom Tiger Resourcing Group Full time

Job advert for IT Service Delivery Manager

Job title: IT Service Delivery Manager

Job reference number: ME107

Contract: Permanent full time 35 hours per week

Location: Kings Hillbased (Kent) with hybrid working (2 days per week in the Kings Hill office with occasional travel to London)

Salary: Up to 65296 per annum (dependant on experience)

Are you a dynamic selfmotivated and resultsdriven individual with a passion for Service Management. We are looking for a highly driven Service Delivery Manager to join our Service Management team where you will play a fundamental role in helping to maintain and improve service and relationships.

What you ll do

Every one of us contributes to our impact and as our Service Delivery Manager you too will play an integral part in what we do.

This role will report to the Lead Service Delivery Manager and will require close collaboration with our business users and other IT Service teams.

You will leverage your ITIL framework expertise to deliver first class Service Management overseeing various practices such as Incident Problem and Change Management among others.

As our Service Delivery Manager you will:

Manage IT Operations: Oversee the entire lifecycle of key ITIL practices and be proficient in Incident Problem Change Asset Transition and Service Request management ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs)

Manage End to End Service Provision by acting as a point of escalation ensuring seamless service delivery by adhering to established systems processes and methodologies

Manage Service Communications by providing regular incident & maintenance updates as well as reports to Senior Management on all aspects of service performance ensuring transparency and timely communication on any issues

Manage SLA s and develop service excellent by regularly attending internal and external service review meetings

Develop and maintain strong relationships with both customers and suppliers to ensure effective collaboration and service delivery

Strategically plan and schedule resources to ensure optimal efficiency and project success

Be a part of an Incident Management team rota providing critical support outside of core business hours

Work closely with business stakeholders to provide consultative input on solution changes updates and upgrades and assist in defining and communicating the strategic roadmap

Who you ll be

This role is for you if you have experience of working in Service Management or have relevant transferable skills and are keen to make a difference to society. We are looking for:

Proven experience of managing IT services throughout the entire service lifecycle ensuring endtoend delivery and support

Demonstrate a high level of proficiency in both written and spoken communications

Able to perform under pressure by maintaining clarity and logical thinking in challenging situations

Demonstrate ability to research topics thoroughly with a strong commitment to driving continuous improvement.

Skilled in addressing complex issues and breaking them down into clear manageable components.

Demonstrate flexibility in approach and thrives in a dynamic organizational structure balancing teamwork with selfsufficiency as needed

Strong initiative and drive with a proactive attitude eagerness to learn and a personable nature. Comfortable handling detailed tasks and adapting to various challenges.

Exhibit a meticulous approach with a strong focus on quality and the ability to work effectively with minimal supervision.

Benefits

Permanent hybrid ways of working where roles allow

Six weeks holiday plus bank holidays

A wide range of development opportunities to support personal and professional growth

Pension scheme with betterthanmarket employer contribution options

Social impact benefit schemes