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Senior Customer Services Manager
3 months ago
Role: Senior Customer Services Manager - Banking
Start: ASAP
Salary: £60-70k
Location: West Midlands / Hybrid
We are looking for a Senior Manager with significant experience of building and leading Customer service functions within the Banking sector for a growing, innovative organisation.
Key Responsibilities:
- Managing the end to end complaints process
- Build a well rounded Customer Services team and be heavily involved in Training and Development
- Advocate and drive quality improvement and continuous improvement
Key Skills
- Proven track record in Customer Services Operations and knowledge of Banking products
- Telephony, email, complaints management and resource management
- Excellent stakeholder management skills
- Strong Team Building and Leadership skills
- Financial Services and Banking experience
- Varied background across large and small organisations (nice to have)
Please send CV in the first instance.
