Senior Customer Service Consultant

2 months ago


North West, United Kingdom Omega Resource Group Full time

Senior Customer Service Consultant

Manchester

£26,000 pa plus monthly bonus

Permanent

Our client is looking for an experienced Customer service professional to provide a high level of Customer Service and Business Support to the surveys part of the of the team. They will also assist the line manager with managing the customer service team and to be the senior point of contact in line manager’s absence.

Key Responsibilities – Senior Customer Service Consultant

Dealing with inbound calls and emails, assisting customers, panel firms and internal colleagues.
Managing all relevant mailboxes.
Uploading relevant data to various systems.
Ad hoc Booking and dealing with Terms & Conditions or Reports when required.
Supporting with financial queries from the finance team and refunds.
Dealing with the Webchat enquiries
All of tasks delegated by the Customer Services Manager
Support the Learning and Development team, with documenting training, creating learning tools, inductions and with training.
Covering/Supporting with Sales Admin tasks during absence and annual leave – tasks will be agreed with line manager.
Support line manager with finance related tasks/spreadsheets.

Qualifications & Requirements – Senior Customer Service Consultant

Previous experience within Customer Service roles that involve speaking directly with customer & resolving queries
Complaint/Dissatisfaction handling experience.
Understanding of emotional intelligence/ able to display patience and empathy.
Able to adjust approach accordingly when speaking/working with customers/staff.
Outstanding communication skills
IT proficient including excel
Able to use own initiative.
Ability to work in an ever-changing environment.
What we can offer – Senior Customer Service Consultant

25 days holiday plus bank holidays
Your birthday off
Career opportunities and development
For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to

Omega Resource Group is acting as an Employment Agency in relation to this vacancy. 

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. 

Candidates who are currently a Customer service consultant, customer service administrator, customer service advisor, administrator or office coordinator may be suitable for this position

For details of other opportunities available within your chosen field please visit our website (url removed)

Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors



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