Senior Customer Service Consultant
2 months ago
Senior Customer Service Consultant
Manchester
£26,000 pa plus monthly bonus
Permanent
Our client is looking for an experienced Customer service professional to provide a high level of Customer Service and Business Support to the surveys part of the of the team. They will also assist the line manager with managing the customer service team and to be the senior point of contact in line manager’s absence.
Key Responsibilities – Senior Customer Service Consultant
Dealing with inbound calls and emails, assisting customers, panel firms and internal colleagues.
Managing all relevant mailboxes.
Uploading relevant data to various systems.
Ad hoc Booking and dealing with Terms & Conditions or Reports when required.
Supporting with financial queries from the finance team and refunds.
Dealing with the Webchat enquiries
All of tasks delegated by the Customer Services Manager
Support the Learning and Development team, with documenting training, creating learning tools, inductions and with training.
Covering/Supporting with Sales Admin tasks during absence and annual leave – tasks will be agreed with line manager.
Support line manager with finance related tasks/spreadsheets.
Qualifications & Requirements – Senior Customer Service Consultant
Previous experience within Customer Service roles that involve speaking directly with customer & resolving queries
Complaint/Dissatisfaction handling experience.
Understanding of emotional intelligence/ able to display patience and empathy.
Able to adjust approach accordingly when speaking/working with customers/staff.
Outstanding communication skills
IT proficient including excel
Able to use own initiative.
Ability to work in an ever-changing environment.
What we can offer – Senior Customer Service Consultant
25 days holiday plus bank holidays
Your birthday off
Career opportunities and development
For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to
Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.
Candidates who are currently a Customer service consultant, customer service administrator, customer service advisor, administrator or office coordinator may be suitable for this position
For details of other opportunities available within your chosen field please visit our website (url removed)
Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors
-
Customer Service Consultant
1 month ago
West Midlands, United Kingdom Dignity PLC Full timeJob Type:PermanentJob Sector:Customer ServiceRegion:West MidlandsLocation:Sutton Coldfield Salary: £12,168 to £12,168 per annum Salary Description: Up to UKP 12168 per year Posted: 06/08/2024 Recruiter: Dignity PLC Job Ref: MP Customer Service Consultant Contract: Part-Time, Permanent Shift Schedule:Working 19.5 hours per week, X3 shifts of 4.5 hours and...
-
Sales Consultant
7 days ago
Solihull, West Midlands, United Kingdom BlueGiraffe Full timeMy client is a luxury interiors company, specialising in Bathrooms, kitchens, tiles and flooring. They are looking for a new Senior Sales Consultant to join their team in Solihull. The Sales Consultant will deliver an excellent sales performance through providing the customer with exceptional service. They help deliver and grow the company’s brand at all...
-
Customer Service Consultant
4 weeks ago
North Berwick, East Lothian, United Kingdom Skipton Building Society Full timeJob Type:PermanentJob Sector:Customer ServiceRegion:ScotlandLocation:North Berwick Salary: £24,000 to £24,000 per annum Salary Description: £24000 plus benefits Posted: 16/08/2024 Recruiter: Skipton Building Society Job Ref: jr2140Hours:In a Full-Time Branch based role; you will be working 36 full-time flexible hours across Monday to Saturday to support...
-
Customer Service Consultant
4 weeks ago
North Berwick, United Kingdom Skipton Building Society Full timeJob Type: Permanent Job Sector: Customer Service Region: Scotland Location: North Berwick Salary: £24,000 to £24,000 per annum Salary Description: £24000 plus benefits Posted: 16/08/2024 Recruiter: Skipton Building Society Job Ref: jr2140 Hours:In a Full-Time Branch based role; you will be...
-
Customer Service Consultant
3 months ago
North Berwick, United Kingdom Skipton Building Society Full timeHours: In a Full-Time Branch based role; you will be working 36 full-time flexible hours across Monday to Saturday to support operating hours in the branch. Salary: Per Annum Closing Date: Sun, 9 Jun 2024 We are recruiting for a Customer Service Consultant within North Berwick and Edinburgh branches. You have the opportunity to join our...
-
Customer Service Advisor
2 weeks ago
North West, United Kingdom Search Full timeCustomer Service Advisor Location: Manchester City CentreSalary: £23,900 basicBonus: Uncapped (Expected earnings of £28,000 with bonus)Hours: Monday to Thursday 10am - 5:30pm, Friday 10am - 4pmContract: Full time, permanent contractHolidays: 25 days holidays + bank holidays (option to purchase / sell 5 holidays per year) + additional leave during other...
-
Senior Planning Consultant
3 months ago
North West, United Kingdom Flagship Consulting Full timeSenior Planning Consultant Central Manchester £30-42k DOE + excellent benefits package Based in the Northern Quarter, this Senior Planning Consultant role is with an independent planning and environmental consultancy who are in that sweet spot of being just the right size to be big enough but not too big. Access to prime jobs and client interaction...
-
Senior Planning Consultant
3 months ago
North West, United Kingdom Flagship Consulting Full timeSenior Planning Consultant Central Manchester £30-42k DOE + excellent benefits packageBased in the Northern Quarter, this Senior Planning Consultant role is with an independent planning and environmental consultancy who are in that sweet spot of being just the right size to be big enough but not too big. Access to prime jobs and client interaction offers...
-
Aftersales Consultant
4 days ago
West End, United Kingdom Service Care Solutions Full timeAbout the RoleWe are seeking an experienced Aftersales Consultant to join our team at Service Care Solutions. As an Aftersales Consultant, you will play a crucial role in ensuring the smooth progression of staircasing and equity loan cases, providing expert advice to homeowners and key stakeholders.Key ResponsibilitiesManage customer enquiries via phone,...
-
Aftersales Consultant
4 days ago
West End, United Kingdom Service Care Solutions Full timeAbout the RoleWe are seeking an experienced Aftersales Consultant to join our team at Service Care Solutions. As an Aftersales Consultant, you will play a crucial role in ensuring the smooth progression of staircasing and equity loan cases, providing expert advice to homeowners and key stakeholders.Key ResponsibilitiesManage customer enquiries via phone,...
-
Customer Service Consultant
2 months ago
West Midlands, United Kingdom Skipton Building Society Full timeJob Type:PermanentJob Sector:Customer ServiceRegion:West MidlandsLocation:Worcester Salary: £22,464 to £22,464 per annum Salary Description: £22464 plus benefits Posted: 19/07/2024 Recruiter: Skipton Building Society Job Ref: JR1443Hours:In a full-time Branch based role; you will be working 36 flexible hours across Monday to Saturday to support...
-
Customer Service Consultant
3 weeks ago
West Kirby, United Kingdom Skipton Building Society Full timeJob Type: Permanent Job Sector: Customer Service Region: North West Location: West Kirby Salary: £22,464 to £22,464 per annum Salary Description: £22464 plus benefits Posted: 28/08/2024 Recruiter: Skipton Building Society Job Ref: jr2040 Hours:In a full-time Branch based role; you will be...
-
Customer Service Consultant
3 months ago
West Kirby, United Kingdom Skipton Building Society Full timeHours: In a full-time Branch based role; you will be working 36 hours flexible hours across Monday to Saturday to support operating hours in the branch. Salary: £22,464 Per Annum Closing Date: Fri, 14 Jun 2024 We are recruiting for a Customer Service Consultant within the West Kirby Branch You have the opportunity to join our team and...
-
Senior Ecological Consultant
2 weeks ago
North West, United Kingdom Carrington West Full timeSenior Ecological Consultant - Manchester Salary: £50,000-£55,000 About the Role:As a Senior Ecological Consultant, you will play a pivotal role in our expanding Environmental Services Team. This position is designed for an experienced ecological professional who possesses both technical expertise and leadership capabilities. You will be responsible for...
-
Assistant Director of Customer Services
3 months ago
North London, United Kingdom Pertemps Network Group Full time**Assistant Director of Customer Services**: - V85102087**£600 Per Day** - Full Time**Temporary** **North London, Greater London** **Public Sector And Council** **Job Description**: **Role Purpose** - **Responsibilities** - To establish, lead, develop and co-ordinate the implementation of an integrated strategy for customer services.- Ensure that...
-
Senior Building Consultant
4 weeks ago
North West England, United Kingdom Brandon James Full time £50,000 - £60,000Position OverviewA distinguished, multi-disciplinary consultancy is currently in search of a Senior Building Consultant to enhance their team.Role ResponsibilitiesThis position offers a remarkable opportunity for a Senior Building Consultant to focus on projects within the insurance and residential domains, collaborating closely with local authorities and...
-
Senior Building Consultant
4 weeks ago
North West England, United Kingdom Brandon James Full time £50,000 - £60,000Position OverviewAn esteemed building and property consultancy is seeking a Senior Building Consultant to enhance their team.Role ResponsibilitiesWith a legacy spanning over 150 years, this consultancy operates through multiple successful offices and aims to bolster its team with a dedicated Senior Building Consultant.The Senior Building Consultant will have...
-
Resales Consultant
5 days ago
West End, United Kingdom Service Care Solutions Full timeResales Consultant Location: Holborn, London Hours: 37 per week Contract: 3 months temp ongoing Summary: An exciting opportunity has arisen to join a team as a Resales Consultant in a Residential Investment team. You will be based in Holborn, supporting shared ownership resales, ensuring smooth progression from instruction to completion while delivering...
-
Senior Sustainability Consultant
2 weeks ago
North West, United Kingdom Eden Brown Full timeSenior Sustainability Consultant - Global Multi-Disciplinary Up to £60k ManchesterComplex and high-profile projects, limitless scope within the role, long-term progression opportunities and a industry renowned culture - this consultancy offers it all. A household name in building services engineering is searching for a Senior Sustainability Consultant to...
-
Senior Sustainability Consultant
4 weeks ago
North West, United Kingdom Eden Brown Full timeSenior Sustainability Consultant - Global Multi-Disciplinary Up to £60k Manchester Complex and high-profile projects, limitless scope within the role, long-term progression opportunities and a industry renowned culture - this consultancy offers it all. A household name in building services engineering is searching for a Senior Sustainability...