Customer Service Consultant
4 months ago
Hours:
In a full-time Branch based role; you will be working 36 hours flexible hours across Monday to Saturday to support operating hours in the branch.
Salary:
£22,464 Per Annum
Closing Date:
Fri, 14 Jun 2024We are recruiting for a Customer Service Consultant within the West Kirby Branch
You have the opportunity to join our team and become one of the faces of Skipton Building Society. We are also interested in who you are as a person. Why? Because our membership is made up of many different kinds of people and we want our employees to be just as diverse.
Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing.
You will be engaging in conversations to find out our customers’ needs, providing information to customers about our full savings range, products and services that we offer. By really listening to, and getting to know our customers, you will help them to review their circumstances and what their goals are, whether that be financial, family, retirement, peace of mind or even a new home and through this proactively identify the most appropriate products to suit their needs. All the while providing a straightforward, helpful service that lets your enthusiasm shine through.
Together, you can help us build a better Society
Who Are We?
Not just another building society. Not just another job.
We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.
Our colleagues say Skipton Building Society is a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
Whatever your background, and whatever your goals, we will help you take the next step towards a better future.
Branch Life
Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.
What Is In It For You?
Annual discretionary bonus scheme: on average our Customer Consultants received an on-target bonus of 8% dependent on personal and company performance. This means you could receive a possible £1,790.00 per annum.
25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days after 5 years.
Holiday trading scheme allowing the ability to buy and sell additional annual leave days
Generous employer pension contributions – up to 10% per annum dependent on employee selection
Access to the Lifeworks, via telephone or online 24/7. Giving free access to wellbeing apps, including Employee Assistance Programme and online employee discount platform including retailers, entertainment, eating out and travel.
There are always initiatives to get involved with charities with two paid volunteering days for you to use each year.
What Will You Be Doing?
Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society.
Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers.
Proactively contacting our customers over the phone to identify and discuss their needs.
Educate each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly.
Use internal systems to ensure that a customer’s records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately.
Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication.
What Do We Need From You?
Passion about delivering exceptional customer service
Enjoy meeting new people and engaging in purposeful conversation
Work well with others, with a ‘one-team’ mindset across multiple channels.
Have excellent communication, engagement and listening skills
React fast when the day gets busy and handle a wide variety of different customers – with excellent time management
Are able to deliver outstanding customer service either from a face to face or a telephony background
Are open to a broad range of activities even if outside of standard expectations
Are able to grow, adapt and change accommodating business needs and priorities
-
Customer Service Consultant
3 weeks ago
West Kirby, United Kingdom Skipton Building Society Full timeJob Type: Permanent Job Sector: Customer Service Region: North West Location: West Kirby Salary: £22,464 to £22,464 per annum Salary Description: £22464 plus benefits Posted: 28/08/2024 Recruiter: Skipton Building Society Job Ref: jr2040 Hours:In a full-time Branch based role; you will be...
-
Customer Engagement Advisor
4 weeks ago
West Kirby, Wirral, United Kingdom Skipton Building Society Full timeBecome a Key Player as a Customer Service Consultant At Skipton Building Society, we pride ourselves on being a member-owned financial institution dedicated to serving our community. As a Customer Service Consultant, you will play a vital role in our West Kirby Branch, representing our values and assisting customers in reaching their financial...
-
Service Excellence Representative
4 weeks ago
West Kirby, Wirral, United Kingdom Skipton Building Society Full timeBecome a Key Player as a Customer Service Consultant At Skipton Building Society, we pride ourselves on being a member-owned financial institution dedicated to serving our community. As a Customer Service Consultant, you will play a vital role in our West Kirby Branch, acting as a trusted advisor to our members and assisting them in reaching their...
-
Financial Services Advisor
6 days ago
West Kirby, Wirral, United Kingdom Skipton Building Society Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant at our West Kirby Branch.Key ResponsibilitiesEngage with customers to understand their financial needs and provide tailored solutions to meet their goals.Act as the first point of contact for customers in branch, providing...
-
Financial Services Advisor
7 days ago
West Kirby, Wirral, United Kingdom Skipton Building Society Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant at our West Kirby Branch.Key ResponsibilitiesEngage with customers to understand their financial needs and provide tailored solutions to meet their goals.Act as the first point of contact for customers in branch, providing...
-
Senior Customer Service Consultant
2 months ago
North West, United Kingdom Omega Resource Group Full timeSenior Customer Service Consultant Manchester £26,000 pa plus monthly bonus Permanent Our client is looking for an experienced Customer service professional to provide a high level of Customer Service and Business Support to the surveys part of the of the team. They will also assist the line manager with managing the customer service team and to be...
-
Customer Service Consultant
1 month ago
West Midlands, United Kingdom Dignity PLC Full timeJob Type:PermanentJob Sector:Customer ServiceRegion:West MidlandsLocation:Sutton Coldfield Salary: £12,168 to £12,168 per annum Salary Description: Up to UKP 12168 per year Posted: 06/08/2024 Recruiter: Dignity PLC Job Ref: MP Customer Service Consultant Contract: Part-Time, Permanent Shift Schedule:Working 19.5 hours per week, X3 shifts of 4.5 hours and...
-
Aftersales Consultant
4 days ago
West End, United Kingdom Service Care Solutions Full timeAbout the RoleWe are seeking an experienced Aftersales Consultant to join our team at Service Care Solutions. As an Aftersales Consultant, you will play a crucial role in ensuring the smooth progression of staircasing and equity loan cases, providing expert advice to homeowners and key stakeholders.Key ResponsibilitiesManage customer enquiries via phone,...
-
Aftersales Consultant
4 days ago
West End, United Kingdom Service Care Solutions Full timeAbout the RoleWe are seeking an experienced Aftersales Consultant to join our team at Service Care Solutions. As an Aftersales Consultant, you will play a crucial role in ensuring the smooth progression of staircasing and equity loan cases, providing expert advice to homeowners and key stakeholders.Key ResponsibilitiesManage customer enquiries via phone,...
-
Customer Service Consultant
2 months ago
West Midlands, United Kingdom Skipton Building Society Full timeJob Type:PermanentJob Sector:Customer ServiceRegion:West MidlandsLocation:Worcester Salary: £22,464 to £22,464 per annum Salary Description: £22464 plus benefits Posted: 19/07/2024 Recruiter: Skipton Building Society Job Ref: JR1443Hours:In a full-time Branch based role; you will be working 36 flexible hours across Monday to Saturday to support...
-
Resales Consultant
6 days ago
West End, United Kingdom Service Care Solutions Full timeResales Consultant Location: Holborn, London Hours: 37 per week Contract: 3 months temp ongoing Summary: An exciting opportunity has arisen to join a team as a Resales Consultant in a Residential Investment team. You will be based in Holborn, supporting shared ownership resales, ensuring smooth progression from instruction to completion while delivering...
-
Sales Consultant
1 week ago
Solihull, West Midlands, United Kingdom BlueGiraffe Full timeMy client is a luxury interiors company, specialising in Bathrooms, kitchens, tiles and flooring. They are looking for a new Senior Sales Consultant to join their team in Solihull. The Sales Consultant will deliver an excellent sales performance through providing the customer with exceptional service. They help deliver and grow the company’s brand at all...
-
Aftersales Consultant
6 days ago
West End, United Kingdom Service Care Solutions Full timeAftersales Consultant Location: Holborn, London Hours: 37 per week Contract: 3 months temp ongoing Summary: An exciting opportunity to join a leading housing association in Holborn as an Aftersales Consultant. The role involves managing staircasing and equity loan cases to ensure smooth completions within set targets. You'll be providing advice to...
-
Service Consultant
3 months ago
West London, United Kingdom Sytner Group Full time**About the role** We have an excellent opportunity available for a motivated Service Consultant to join our team at Mercedes-Benz of West London. As a Sytner Service Consultant, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up...
-
Customer Service Consultant
4 weeks ago
West Byfleet, Surrey, United Kingdom Pybus Recruitment Ltd Full timeTitre du poste : Consultant en Service Client (Concessionnaire Automobile)Localisation : West Byfleet KT147LFRémunération : (selon expérience) bonus OTE3438K Département : Après-venteTemps plein et permanent 42 heures par semaine du lundi au vendredi avec 1 samedi matin sur 4Notre client est un employeur de premier plan et primé qui recherche...
-
Customer Service Consultant
6 days ago
West Byfleet, Surrey, United Kingdom Pybus Recruitment Ltd Full timeTitre du poste : Consultant en Service Client (Concessionnaire Automobile)Localisation : West Byfleet KT147LFRémunération : (selon expérience) bonus OTE3438K Département : Après-venteTemps plein et permanent 42 heures par semaine du lundi au vendredi avec 1 samedi matin sur 4Notre client est un employeur de premier plan et primé qui recherche...
-
Vehicle Service Consultant
4 weeks ago
West Drayton, Greater London, United Kingdom Auto Skills UK Full time £30,000Position: Vehicle Service ConsultantWorking Hours: Monday to Friday, 08:00 - 18:00 We are seeking a skilled Vehicle Service Consultant with a strong background in customer relations for a full-time, permanent role.Key Responsibilities:Deliver exceptional customer service to all clientsUtilize your technical or mechanical expertise to assist customers...
-
Resales Consultant
5 days ago
West End, United Kingdom Service Care Solutions Full timeAbout the RoleWe are seeking a highly skilled Resales Consultant to join our team at Service Care Solutions. As a Resales Consultant, you will play a crucial role in managing a caseload of shared ownership resale and staircasing transactions, ensuring a high standard of customer service and meeting monthly targets.Key ResponsibilitiesProgress shared...
-
Resales Consultant
5 days ago
West End, United Kingdom Service Care Solutions Full timeAbout the RoleWe are seeking a highly skilled Resales Consultant to join our team at Service Care Solutions. As a Resales Consultant, you will play a crucial role in managing a caseload of shared ownership resale and staircasing transactions, ensuring a high standard of customer service and meeting monthly targets.Key ResponsibilitiesProgress shared...
-
Customer Service Consultant
6 days ago
Worth, West Sussex, United Kingdom Harwoods Full timeJOB PURPOSEHours: Mon - Fri 8am - 6pm. Sat 1/4 8am - 1pmLocated within the Harwoods network, the Full Time Service Advisor is responsible for:Salary: Basic £24,000 - £30,000 + £9,500 bonus Delivering a welcoming and efficient experience for our clientele. Service Advisors are expected to cultivate strong, trustworthy relationships while ensuring high...
