Resales Consultant

We are seeking a highly skilled Resales Consultant to join our team at Service Care Solutions. As a Resales Consultant, you will play a crucial role in managing a caseload of shared ownership resale and staircasing transactions, ensuring a high standard of customer service and meeting monthly targets.

• Progress shared ownership resale and interim staircasing cases to exchange and completion.
• Communicate effectively with leaseholders, legal teams, and internal/external stakeholders.
• Provide advice on lease interpretation and relevant legislation to customers and colleagues.
• Maintain accurate records and manage cases using internal databases and case management systems.
• Prepare and present weekly pipeline reports to management.
• Stay up to date with legislation and technical knowledge relevant to the role.
• Ensure compliance with MTVH policies, GDPR, and industry best practices.

• Practical knowledge of shared ownership products and relevant legislation.
• Experience managing high-volume transactions independently to meet targets.
• Ability to interpret leases and provide advice on leasehold issues.
• Strong communication skills and a customer-focused approach.
• Experience working with a range of IT systems and databases.

This is a 3-month contract with the potential for temp-to-perm. The pay range for the role is £24.00 to £26.00 per hour LTD company rate. The PAYE equivalent is £20.46 to £22.17 per hour, inclusive of holiday.