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Senior Customer Service Manager

3 months ago

West Bromwich, United Kingdom Barker Ross Full time
A fantastic opportunity has arisen for an experienced Senior Customer Services Manager with a very commercial and customer centric focus, to join a progressive, successful and highly people oriented growing organisation.
They are keen to hear from ambitious individuals who thrive on taking full ownership and are committed to leading teams.
This is an excellent platform to position yourself into further senior management opportunities.
Whilst you may not know the company products and services, each day they work with businesses that impact the lives of millions of people in the UK. The business is ambitious, and with plans to grow in the UK service industry they have an unrelenting desire to become an employer of choice. It is a meritocracy, and they promote and reward individuals who deliver against objectives and show great performance. Ambition and enthusiasm are key traits of their employees who live the values of respect, integrity, exemplarity and responsibility.
To give you a feel for their ethics and commitment, they received an EcoVardis Gold Award for five years consecutively, achieving in 2022, Platinum status. This means that means out of 75,000 companies working with EcoVardis they are in the top 1%
The role requires an exceptional Customer Services Management professional who has a real focus on developing the team. You will proactively drive the business forward by delivering / exceeding your customers' expectations as well as through a focus on continuous improvement; you will find ways of improving the service, how relationships (both internal and external) can be made stronger and how processes can be implemented to make the operation more efficient, and the customer service experience an exceptional one. Management, preparation and delivery of key KPI data will be expected as will the participation in client review meetings.
If you have a track record of not only managing the customer experience throughout the whole lifecycle, but can demonstrate success in client retention and the reduction of customer complaints, in addition to being able to drive revenue growth through identification of commercial opportunities, maximising the service offering, upselling and adding value within a B2B environment, then this will be a very exciting place for you.
A likeable, straight-forward, honest individual with resilience and passion for what you do being key traits that the client values highly. Preference will be given to candidates that are degree educated and have leadership / management courses under their belt or can demonstrate commitment to personal and professional development.
This is an exceptional opportunity to be part of a hugely successful, financially stable and expanding international business where there is genuine opportunity for career advancement.
For immediate consideration, send your CV without delay
#INDBRK
Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business