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System Analyst
1 month ago
Job Title: Food & Beverage Systems Analyst
Location: Leeds
Salary: Competitive (depending on experience)
About the Organization:
The organization is a leading venue management entity specializing in Food & Beverage (F&B) operations. Known for its innovative approach and commitment to excellence, it provides a range of services designed to enhance guest experiences through effective and efficient business systems.
Food & Beverage Systems Analyst - Key Responsibilities:
- Technical Solutions Management: Oversee all technical solutions for the UK F&B sector to ensure optimal performance and reliability.
- EPOS System Oversight: Ensure continuous operation of the EPOS system, addressing issues as they arise.
- Operating Framework Management: Manage and enhance the operating framework for F&B systems.
- Team Coordination: Lead onsite technical support, setup, and coordination of the Technical Operations Team, working in collaboration with the Technical Operations Executive.
- Best Practices Implementation: Implement, lead, and enforce best practices to achieve operational excellence within the Technical Operations Team.
- Innovation and Projects: Assist with innovation and mobilization projects to advance F&B operations.
- Technology Roadmap: Collaborate with F&B technology partners to deliver the technology roadmap, including development, new product development (NPD), and A/B testing.
- Technology Stack Roadmap: Initiate and manage an internal technology stack roadmap using Objectives and Key Results (OKRs), focusing on both long-term and short-term objectives.
- Cashless Venues Development: Support the continuation and development of cashless venues to become industry leaders within this tech stack.
- Training Coordination: Coordinate a blueprint program for training purposes.
- Analysis and Reporting: Conduct post-event commercial analysis and report on agreed KPI metrics to provide actionable insights.
- Stakeholder Meetings: Conduct quarterly meetings with Divisional Directors and Heads of F&B to discuss the F&B program and projects, address operational constraints, and propose solutions.
- Change Initiatives: Serve as a key stakeholder in change initiatives and technology projects related to F&B systems.
- Relationship Management: Manage relationships with business systems partners to ensure effective collaboration.
- Cross-Functional Collaboration: Collaborate with inventory and cash management teams as necessary, supporting a multi-functional Technical Operations Team.
Food & Beverage Systems Analyst - Requirements:
- Technical Expertise: Excellent understanding of EPOS systems, operating frameworks, and IT infrastructure.
- Best Practices Implementation: Proven ability to implement best practices and drive operational excellence in F&B systems management.
- Innovation and Technology Roadmaps: Experience in supporting innovation and managing technology roadmaps effectively.
- Analytical Skills: Strong analytical skills for conducting post-event analysis and KPI reporting.
- Communication Skills: Exceptional communication skills for engaging with stakeholders and collaborating with team members.
- Experience: A background in managing technical solutions, supporting F&B operations, and working with cross-functional teams. Experience in EPOS, PSP, E-Commerce, SAS modeling, and IT infrastructure is advantageous.
- Operational Flexibility: Willingness to work evenings, weekends, and extended periods at different venues as required.
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