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Customer Support

2 months ago

Hatfield, United Kingdom Reed Full time

My client are on the hunt for a Sales Coordinator who is dynamic, proactive, and possesses a strong ability to work independently as well as part of a team. This fast-paced role requires excellent time management and attention to detail. The successful candidate will be integral in supporting our sales team and maintaining high-level client relationships, managing the full process from quotation to credit control.

Day to Day of the Role:
  • Provide outstanding customer service and act as a brand ambassador.
  • Handle both incoming and outgoing calls, following up on projects as needed.
  • Manage the enquiry to order process, including processing orders and coordinating deliveries.
  • Support customers, sales personnel, and team leaders in daily operations.
  • Scale floor plans and coordinate design requests.
  • Offer guidance and product/system recommendations.
  • Liaise with suppliers for order chasing, placing orders, pricing, and stock availability.
  • Coordinate deliveries, including handling purchase orders and invoices.
  • Process payments and assist in resolving pre- and post-sale queries.
  • Handle invoicing and accounting discrepancies.
  • Manage multiple email inboxes for the regional team.
  • Document sales visit activities and report on weekly operational KPIs for continuous improvement.
Required Skills & Qualifications:
  • Knowledge/experience in the construction industry.
  • Proven sales support experience.
  • Ability to read and understand architectural drawings and specifications.
  • Proficiency with ERP/CRM systems.
  • Experience in project coordination within a fast-paced sales environment.
  • Strong commercial awareness and a commitment to providing best-in-class customer service.
  • Excellent organisational and time management skills.
  • Ability to work within tight deadlines and prioritise effectively under pressure.
  • Excellent communication skills, both written and verbal.
  • Proficiency in Microsoft Office (Word, Excel & Outlook).
  • Full UK Driving License.
Benefits:
  • 6.2 weeks holiday per annum (23 days plus 8 statutory bank holidays).
  • Workplace pension scheme.
  • Company laptop provided.

To apply for the Sales Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in joining our team.