Customer Quality Specialist

2 weeks ago


Hatfield, Hertfordshire, United Kingdom COMPUTACENTER (UK) LIMITED Full time
Customer Quality Specialist

Based at one of our UK Computacenter sites, you will provide expert quality support to enhance customer service delivery for Technology Sourcing customers and services. Your goal is to identify and implement improvements in customer service delivery using quality data indicators.

Key Responsibilities:

  • Use in-depth process and system knowledge to identify improvement opportunities and prioritise customer engagement based on customer service and cost to serve impact vs effort.
  • Collaborate with customer teams to undertake discovery, root cause analysis and understand customer commitments.
  • Review and document as-is service delivery, identify, design and document improvements with an end-to-end approach.
  • Secure agreement to new approach and support customer team with the implementation of change, including training, documentation and post-change hypercare support.
  • Drive adherence to new delivery approach and baseline as-is and measure improvement impact post-change.
Requirements
  • Experience and expertise in core enterprise systems, including Salesforce and SAP.
  • Strong customer focus with experience of customer remediation and improvement plans.
  • Knowledge of quality approaches and motivated by operational excellence.
  • Good experience in project management, including PRINCE2 or equivalent qualification.


  • Hatfield, Hertfordshire, United Kingdom COMPUTACENTER (UK) LIMITED Full time

    Join Computacenter (UK) Limited as a Quality SpecialistAs a Quality Specialist, you will provide independent quality expertise to review, support and improve current customer service delivery for Technology Sourcing customers and services. Your role will involve identifying and implementing improvements in customer service delivery using quality data...


  • Hatfield, Hertfordshire, United Kingdom COMPUTACENTER (UK) LIMITED Full time

    Join Computacenter (UK) Limited as a Quality SpecialistAs a Quality Specialist, you will provide independent quality expertise to review, support and improve current customer service delivery for Technology Sourcing customers and services. Your role will involve identifying and implementing improvements in customer service delivery using quality data...


  • Hatfield, Hertfordshire, United Kingdom COMPUTACENTER (UK) LIMITED Full time

    Join Computacenter (UK) Limited as a Customer Quality SpecialistLocation: Any UK Computacenter Site - Hatfield, London, Reading, Manchester, Edinburgh, Nottingham, Milton KeynesAbout the Role:You will provide independent quality expertise to review, support and improve current customer service delivery for Technology Sourcing customers and services. The team...


  • Hatfield, Hertfordshire, United Kingdom COMPUTACENTER (UK) LIMITED Full time

    Join Computacenter (UK) Limited as a Customer Quality SpecialistLocation: Any UK Computacenter Site - Hatfield, London, Reading, Manchester, Edinburgh, Nottingham, Milton KeynesAbout the Role:You will provide independent quality expertise to review, support and improve current customer service delivery for Technology Sourcing customers and services. The team...


  • Hatfield, Hertfordshire, United Kingdom COMPUTACENTER (UK) LIMITED Full time

    Based in the UK, this role is open to applicants from various Computacenter sites.As a Quality Specialist, you will provide independent expertise to review, support and improve current customer service delivery for Technology Sourcing customers and services.The team will identify and implement improvements in customer service delivery using quality data...


  • Hatfield, Hertfordshire, United Kingdom COMPUTACENTER (UK) LIMITED Full time

    Job Title: Customer Quality SpecialistBased from Any UK Computacenter Site - Hatfield, London, Reading, Manchester, Edinburgh, Nottingham, Milton KeynesYou will provide independent quality expertise to review, support and improve current customer service delivery for Technology Sourcing customers and servicesThe team will also identify and implement...


  • Hatfield, Hertfordshire, United Kingdom COMPUTACENTER (UK) LIMITED Full time

    Job Title: Customer Quality SpecialistBased from Any UK Computacenter Site - Hatfield, London, Reading, Manchester, Edinburgh, Nottingham, Milton KeynesYou will provide independent quality expertise to review, support and improve current customer service delivery for Technology Sourcing customers and servicesThe team will also identify and implement...


  • Hatfield, Hertfordshire, United Kingdom COMPUTACENTER (UK) LIMITED Full time

    Job Title: Customer Quality SpecialistJoin Computacenter (UK) Limited as a Customer Quality Specialist and take on a challenging role that requires expertise in quality assurance, customer service delivery, and process improvement.About the Role:We are seeking a highly motivated and experienced professional to provide independent quality expertise to review,...


  • Hatfield, Hertfordshire, United Kingdom COMPUTACENTER (UK) LIMITED Full time

    Delivering exceptional customer service excellenceJob Summary: We are seeking a Quality Assurance Specialist to join our team at Computacenter (UK) Limited.About the Role: As a Quality Assurance Specialist, you will provide independent quality expertise to review, support and improve current customer service delivery for Technology Sourcing customers and...


  • Hatfield, Hertfordshire, United Kingdom COMPUTACENTER LIMITED Full time

    Customer Service Delivery ExpertiseWe are seeking a skilled Customer Quality Expert to provide independent quality expertise to review, support and improve current customer service delivery for Technology Sourcing customers and services.The role involves identifying and implementing improvements in customer service delivery using quality data indicators,...


  • Hatfield, Hertfordshire, United Kingdom COMPUTACENTER (UK) LIMITED Full time

    Job OverviewBased from Any UK Computacenter SiteAs a key member of our Technology Sourcing team, you will provide expert quality guidance to enhance customer service delivery and identify opportunities for improvement using data-driven insights.We are seeking a skilled professional to join our team and contribute to the development of quality-driven...


  • Hatfield, Hertfordshire, United Kingdom COMPUTACENTER (UK) LIMITED Full time

    Delivering Quality ExcellenceWe are seeking a skilled Quality Associate to join our team at Computacenter (UK) Limited. As a key member of our Technology Sourcing team, you will provide expert quality support to enhance customer service delivery.Your key responsibilities will include:Reviewing and improving current customer service delivery...


  • Hatfield, Hertfordshire, United Kingdom Affinity Water Full time

    Job Title: Water Quality SpecialistThis is a 7-month secondment to cover the Scientific Officer Network position. As a Water Quality Specialist, you will work in the Water Quality Services Department, carrying out water quality investigations, audits, ground condition assessments, sample result analysis, and reporting on findings.Key Responsibilities:Carry...


  • Hatfield, Hertfordshire, United Kingdom Affinity Water Full time

    Job Title: Water Quality SpecialistThis is a 7-month secondment to cover the Scientific Officer Network position. As a Water Quality Specialist, you will work in the Water Quality Services Department, carrying out water quality investigations, audits, ground condition assessments, sample result analysis, and reporting on findings.Key Responsibilities:Carry...


  • Hatfield, Hertfordshire, United Kingdom CK Group Full time

    Job Title: Senior Quality Systems Technical SpecialistJob Description:This role is responsible for providing technical support for all laboratory electronic systems used within the Quality Control Laboratory.Create and maintain QC electronic system master data.Provide technical support for the operation, maintenance and improvements of QC electronic...


  • Hatfield, Hertfordshire, United Kingdom Affinity Water Full time

    Job Title: Water Quality SpecialistThis is a 7-month secondment to cover the Scientific Officer Network position. Working in the Water Quality Services Department, the purpose of this role is to carry out water quality investigations, audits, ground condition assessments, sample result analysis, and report on findings.Key Responsibilities:Carry out water...


  • Hatfield, Hertfordshire, United Kingdom Allied Gold Full time

    Supporting the work of skilled craftsmen since 2006, Allied Gold is the UK's largest bridal manufacturer, supplying a full suite of bridal jewellery to our retail partners.We pride ourselves on our quality of service and manufacturing, with each piece handmade by our skilled workshop team.The main duties of this role include:Quality control of our jewellery...


  • Hatfield, Hertfordshire, United Kingdom Affinity Water Full time

    Job SummaryWe are seeking a highly skilled Water Quality Specialist to join our team at Affinity Water. As a key member of our Water Quality Services Department, you will be responsible for carrying out water quality investigations, audits, and ground condition assessments. Your expertise will be crucial in ensuring the water quality is not impacted by any...


  • Hatfield, Hertfordshire, United Kingdom Eisai EMEA Full time

    Senior Quality Assurance Systems SpecialistEisai EMEA is committed to diversity and inclusion in the workplace. We believe that diverse teams promote wellbeing, learning, and innovation, helping us serve our patients, their families, our employees, and society.Our commitment includes:Embracing and celebrating our differences, respecting and valuing each...


  • Hatfield, Hertfordshire, United Kingdom CK Group Full time

    Job Title: Senior QC Systems Technical SpecialistCK Group is seeking a highly skilled Senior QC Systems Technical Specialist to join our team. This is a fixed-term contract opportunity for 12 months, based in Hatfield, Hertfordshire.Job Summary:We are looking for a technical expert to provide support for all laboratory electronic systems used within the...