Customer Quality Expert
4 weeks ago
Customer Service Delivery Expertise
We are seeking a skilled Customer Quality Expert to provide independent quality expertise to review, support and improve current customer service delivery for Technology Sourcing customers and services.
The role involves identifying and implementing improvements in customer service delivery using quality data indicators, prioritising customer engagement, collaborating with customer teams, reviewing current service delivery, and designing improvements with an end-to-end approach.
The successful candidate will validate the effectiveness of improvements, secure agreement on new approaches, support implementation with training and documentation, drive adherence to new methods, measure improvement impact, and share best practices and training opportunities.
Key Responsibilities
- Use in-depth process and system knowledge to identify improvement opportunities using quality data indicators at a customer level
- Prioritise customer engagement based on customer service and cost to serve impact vs effort
- Collaborate with customer teams to understand customer needs and develop solutions
-
Customer Quality Expert
4 weeks ago
Hatfield, Hertfordshire, United Kingdom COMPUTACENTER (UK) LIMITED Full timeDelivering Quality ExcellenceWe are seeking a skilled Quality Associate to join our team at Computacenter (UK) Limited. As a key member of our Technology Sourcing team, you will provide expert quality support to enhance customer service delivery.Your key responsibilities will include:Reviewing and improving current customer service delivery...
-
Customer Quality Expert
4 weeks ago
Hatfield, Hertfordshire, United Kingdom COMPUTACENTER (UK) LIMITED Full timeJob OverviewBased from Any UK Computacenter SiteAs a key member of our Technology Sourcing team, you will provide expert quality guidance to enhance customer service delivery and identify opportunities for improvement using data-driven insights.We are seeking a skilled professional to join our team and contribute to the development of quality-driven...
-
Customer Quality Expert
3 weeks ago
Hatfield, Hertfordshire, United Kingdom COMPUTACENTER (UK) LIMITED Full timeBased in the UK, this role is open to applicants from various Computacenter sites.As a Quality Specialist, you will provide independent expertise to review, support and improve current customer service delivery for Technology Sourcing customers and services.The team will identify and implement improvements in customer service delivery using quality data...
-
Customer Quality Specialist
3 weeks ago
Hatfield, Hertfordshire, United Kingdom COMPUTACENTER (UK) LIMITED Full timeCustomer Quality SpecialistBased at one of our UK Computacenter sites, you will provide expert quality support to enhance customer service delivery for Technology Sourcing customers and services. Your goal is to identify and implement improvements in customer service delivery using quality data indicators.Key Responsibilities:Use in-depth process and system...
-
Store Manager
4 weeks ago
Hatfield, Hertfordshire, United Kingdom https:jobs-redefined.cositemap Full timeStore Manager - Sales and Customer Service ExpertAs a Store Manager at JD Sports, you will be responsible for driving sales and maximizing store profitability while providing industry-leading service on the high street. You will represent JD Sports in a professional manner and maintain customer retention by providing first-class service.Key...
-
CMDB Expert
1 week ago
Hatfield, Hertfordshire, United Kingdom Tiberone Technologies Limited Full timeAbout the Role:We are seeking a highly skilled CMDB expert to support our IT Service Management (ITSM) processes. The successful candidate will have in-depth knowledge of BMC Atrium CMDB and hands-on experience in configuring and managing the database.Key Responsibilities:• Configure and manage BMC Atrium CMDB to ensure accurate representation of IT...
-
Customer Service Representative
4 weeks ago
Hatfield, Hertfordshire, United Kingdom DigiHaul Full timeJob DescriptionAre you ready to help revolutionise transport and join the UK's largest Digital Freight Business? Our Future is digital, and Our Future is NOW This is your opportunity to join our incredible team and help transform the way the transport industry works.Nine times out of ten when you see a heavy-duty vehicle they are not at full capacity. When...
-
Quality Assurance Specialist
3 weeks ago
Hatfield, Hertfordshire, United Kingdom COMPUTACENTER (UK) LIMITED Full timeDelivering exceptional customer service excellenceJob Summary: We are seeking a Quality Assurance Specialist to join our team at Computacenter (UK) Limited.About the Role: As a Quality Assurance Specialist, you will provide independent quality expertise to review, support and improve current customer service delivery for Technology Sourcing customers and...
-
Sales Assistant
4 weeks ago
Hatfield, Hertfordshire, United Kingdom JD Group Full time**Job Description - Sales Assistant**We are seeking a motivated Part Time Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With opportunities for career development, JD Group is the place to be if you are interested in developing your career.**Key Details**Part Time Sales Assistant20 Hour a...
-
Water Quality Specialist
4 weeks ago
Hatfield, Hertfordshire, United Kingdom Affinity Water Full timeJob SummaryThis is a 7-month secondment to cover the Scientific Officer Network position. As an Inclusion and Water Quality Officer, you will work in the Water Quality Services Department, carrying out water quality investigations, audits, ground condition assessments, sample result analysis, and reporting on findings.Key ResponsibilitiesCarry out water...
-
Water Quality Specialist
4 weeks ago
Hatfield, Hertfordshire, United Kingdom Affinity Water Full timeJob SummaryWe are seeking a highly skilled Water Quality Specialist to join our team at Affinity Water. As a key member of our Water Quality Services Department, you will be responsible for carrying out water quality investigations, audits, and ground condition assessments. Your expertise will be crucial in ensuring the water quality is not impacted by any...
-
Senior Software Developer for Expert Solutions
3 weeks ago
Hatfield, Hertfordshire, United Kingdom Octavius Infrastructure Full timeAt Expert Solutions, we are seeking a skilled Senior Software Developer to join our team.Key Responsibilities:Design and develop software applications.Collaborate with cross-functional teams.Ensure high-quality code and implementation.As a Senior Software Developer, you will have the opportunity to work on a variety of challenging projects and contribute to...
-
Scientific Officer
3 weeks ago
Hatfield, Hertfordshire, United Kingdom Affinity Water Full timeAs a Scientific Officer - Water Quality Specialist at Affinity Water, you will play a crucial role in ensuring the quality of our water supply. Your primary responsibility will be to carry out water quality investigations, audits, and ground condition assessments to identify areas at higher risk of water quality events.Key accountabilities include:Deputising...
-
Scientific Officer
4 weeks ago
Hatfield, Hertfordshire, United Kingdom Affinity Water Full timeAs a Scientific Officer at Affinity Water, you will play a key role in ensuring the quality of our water supply. Your primary responsibility will be to conduct water quality investigations, audits, and ground condition assessments to identify areas of risk and implement measures to mitigate them.Key Responsibilities:Deputise for the Operations Scientist...
-
Senior Quality Assurance Systems Specialist
4 weeks ago
Hatfield, Hertfordshire, United Kingdom CK Group Full timeJob Title: Senior QC Systems Technical SpecialistCK Group is seeking a highly skilled Senior QC Systems Technical Specialist to join our team. This is a fixed-term contract opportunity for 12 months, based in Hatfield, Hertfordshire.Job Summary:We are looking for a technical expert to provide support for all laboratory electronic systems used within the...
-
Manufacturing Quality Specialist
2 weeks ago
Hatfield, Hertfordshire, United Kingdom Benchpeg Ltd. Full timeBenchpeg Ltd. is a renowned UK-based bridal manufacturer, famous for its exquisite wedding bands, engagement rings, and fine jewellery accessories. We have been perfecting our craft for over 40 years in our London and Hertfordshire workshops, where each piece is meticulously handmade by our skilled team.Key Responsibilities:Carry out quality control...
-
Hatfield, Hertfordshire, United Kingdom Doncaster Culture and Leisure Trus Full timeCampsite Hospitality Experts at Hatfield Outdoor Activity CentreWe are seeking Presentation/Campsite Workers to join our team delivering exceptional guest experiences at our Hatfield Outdoor Activity Centre.Main duties will involve assisting campers with customer inquiries, maintaining the presentation of Amenities blocks, pitches, and campsites. A key...
-
Scientific Officer
4 weeks ago
Hatfield, Hertfordshire, United Kingdom Affinity Water Full timeAs a Scientific Officer with Affinity Water, you will play a key role in ensuring the quality of our water supply. Your primary responsibility will be to conduct water quality investigations, audits, and ground condition assessments to identify areas of improvement. You will also provide support to the Operations Scientist Network and ensure that water...
-
Scientific Officer
4 weeks ago
Hatfield, Hertfordshire, United Kingdom Affinity Water Full timeAs a Scientific Officer at Affinity Water, you will play a key role in ensuring the quality of our water supply. Your primary responsibility will be to carry out water quality investigations, audits, and ground condition assessments. You will also be responsible for analyzing sample results and reporting on your findings. Additionally, you will provide...
-
Customer Communications Specialist
2 days ago
Hatfield, Hertfordshire, United Kingdom Affinity Water Full timeAbout Affinity WaterWe are the UK's largest water-only supplier, delivering sustainable, high-quality water to over 3.9 million customers across the Southeast of England.Our mission is to redefine how water companies engage with customers, and we're passionate about creating a positive impact on the environment.