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Customer Service Executive

2 months ago

Uxbridge, United Kingdom Uxbridge Employment Agency Full time

Customer Service ExecutiveLocation: UxbridgeSalary: £24,000

Do you have experience in office-based customer service? Have you worked within an SLA-driven environment? We have an exciting opportunity for a Customer Service Executive to join a reputable company based in Uxbridge. Our client is seeking an assertive and proactive individual to sit within their Customer Service Team and assist with the service desk as well as Sub Contractor process management.

Role Responsibilities:

  • Answering telephone calls promptly and professionally
  • Ensuring that fault details are clearly and correctly defined on each call
  • Understanding and adhering to customers' contracted SLA's and KPI's that are set for the Customer Service desk
  • Preparing and sending quotations to clients for parts and labour
  • Daily reports for selected clients with updates of each of their open calls
  • Arranging customer collections
  • Working closely with all internal teams to achieve total customer satisfaction
  • Supporting other team members to co-ordinate external sub-contractor processes and relationships
  • Negotiating with sub-contractors to obtain quotes and service client requirements

Candidate Requirements:

  • Previous experience of sub-contractor liaison
  • Experience of working within an SLA-driven environment
  • Previous telephone-based customer service experience
  • IT hardware knowledge preferable
  • Demonstrate intermediate MS Office skills
  • Excellent communication skills

What You Need to Do Now:

If you're interested in this role, please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications, if we have not contacted you within 48 hours, please assume you have been unsuccessful on this occasion.

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Keywords: Customer Service Executive, SLA, Customer Support, Office-based Customer Service, Uxbridge Jobs, Sub-Contractor Liaison, IT Hardware, Customer Service Desk, MS Office, KPI, Customer Satisfaction