Customer Service Executive
2 weeks ago
A fantastic role has become available for a Customer Service Executive to join a wonderful company based in Uxbridge. The ideal candidate will be quite tech savvy and have the ability to pick up product knowledge quickly, as well as having exceptional customer service skills.
Are you a technical whizz and savvy with fixing electrical equipment?
If so, this is an opportunity you don’t want to miss
What’s in it for you?
- 25 days holiday + Bank holidays
- Annual salary reviews
- Performance related bonus
- Competitive company pension contribution
- Parking on site
- Private healthcare
Role responsibilities:
- Receive inbound calls from customers and make out bound calls where the breakdown has been received by other channels
- Add clear notes on calls which are progressed for attendance
- Create service reports with a clear description once a call has been cleared over the phone
- Proactively Review remote access reports for faults on equipment likely to cause a breakdown
- Use Remote access software to log on to customers equipment
- Work closely with the Scheduling Team to progress calls in a timely manner where attendance is required
- Highlight any potential escalations to the relevant Managers
Candidate profile:
- Previous experience in a technical support role
- Passionate about providing excellent Customer Service
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