Customer Services Coordinator

2 weeks ago

Bolton, United Kingdom NET Recruit Remote Work Freelance Full time
Your Company:A highly successful manufacturing business searching for an Interim Customer Services Coordinator, to report into the office located in the Bolton area for a 12-month fixed term contract. This is an industry giant that has successfully manufactured and provided its extensive customer base with a comprehensive range of both permanent and hire based solutions to support their HVAC needs.Covering a period of maternity leave, this role remains crucial to the ongoing success of the business and as such, the incumbent who will fill this role will be handling important customer interactions to ensure they are provided an attentive and seamless service.Your Role and ResponsibilitiesWhile in this position your duties may include but are not limited to:
  • Handling incoming calls and customer enquiries daily while providing an exceptional standard of customer service
  • Scheduling technician working for both repair jobs and planned preventative maintenance
  • Building and maintaining strong working customer relationships to generate new business and ensure ongoing work
  • Processing invoices on time and accurately, ensuring these are approved and within target limits
  • Providing reports on completed invoiced work orders
  • Problem solving queries as needed by the team
What you will need to Apply:The business is looking for a strong customer service professional to sit within this role, ideally with exposure to the manufacturing industry. Applicants should have a strong understanding of customer service principles, possess excellent communication skills and have great organisational abilities. Good systems knowledge, including Microsoft Office proficiency is needed, alongside a problem-solving mindset. Previous experience or knowledge of purchase orders and invoicing is also required. What you will get in Return:The company are offering the chosen candidate a remuneration package of up to £30,000 which will be somewhat dependent on previous experience alongside a range of other benefits including pension, healthcare and insurance options.Working in this position will gain the job holder excellent experience and exposure within a leading business in the manufacturing and HVAC sector, and will enable them to build on skills that will be highly transferable to future projects.To enquire further about this exciting role, please reach out to:Lynsey Franklin - Talent Acquisition SpecialistM:E: 

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