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Customer Service Coordinator
2 months ago
Job Summary
Oyster Recruitment Limited is seeking a highly skilled Customer Service Coordinator to join their team in a prestigious global HVAC company. As a key member of the team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of service calls and visits.
Key Responsibilities
- Scheduling and Coordination
- Schedule technicians service calls and visits on planned and unplanned jobs
- Manage the scheduling of complex service projects from order entry to invoice
- Customer Service and Support
- Handle incoming technical enquiries from customers and suppliers
- Liaise with technicians, customers and supplier enquiries to manage their expectations and that their requirements are met
- Order Processing and Administration
- Process orders and order parts from the factory or suppliers
- Maintain and update records, spreadsheets and internal databases
- Relationship Management
- Maintain existing/new relationships
Requirements
- Previous Service Coordinator/Scheduler experience is essential
- Strong administration background with the ability to work efficiently with MS Word, Outlook, PowerPoint & Excel
- Excellent phone and interpersonal skills with strong verbal and written communication
- Ability to work under pressure
- Thrive in a fast-paced environment
- Coordinate multiple priorities simultaneously
- Highly organised
Additional Requirements
- Candidates must be a UK Resident residing within the local area
- Please note our client cannot offer visa sponsorship for overseas candidates
What We Offer
- Private Medical Insurance
- Life insurance
- Enhanced pension
- 25 days holiday plus bank holidays
- Option to purchase additional holiday
- Fantastic career progression opportunities
