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Customer Service Sales Coordinator
2 months ago
Location: Bolton
Working Hours: 8am - 4pm, Monday to Friday
Work Environment: Office Based
Salary: Up to £30,000
Are you an adept problem solver with outstanding customer service abilities? Our client, a prominent manufacturer serving clients worldwide, is in search of a Sales Support Executive to enhance their team in Bolton.
Key Responsibilities:
- Act as the primary contact for incoming calls, assisting the Sales Support Manager while delivering exceptional customer service.
- Foster and sustain positive relationships with both existing and prospective customers, providing guidance and addressing inquiries.
- Oversee and track all sales orders, proactively updating customers regarding any production or delivery challenges.
- Prepare and dispatch samples to current and potential clients as instructed by the sales team.
- Establish and maintain customer accounts within the CRM system, ensuring information is accurate and current.
- Update the CRM database with competitor insights and ensure merchant contact details are always up-to-date.
- Coordinate and manage the export of goods with key accounts, including handling customs documentation.
- Collaborate with production teams to ensure efficient lead times.
- Manage website order processing and evaluate shipping quotes for international customers.
- Record customer price inquiries, provide pricing estimates, and track success rates using the CRM system.
- Supply ad hoc sales data to the sales team, utilizing reporting software in a timely manner.
- Handle sales order administration, including generating quotes based on the standard pricing structure.
- Confirm sales orders with customers, informing them of expected delivery dates.
- Coordinate with the warehouse team for order dispatch and ensure timely invoice generation.
- Order and maintain inventory of sales literature and promotional materials.
- Assist with general office administration tasks and support the field sales team as needed.
- Engage in project work and other assignments as directed by the Internal Sales Manager.
- Provide administrative support to the National Sales Manager as required.
Qualifications:
- Prior experience in a customer service or sales support capacity is essential.
- Experience managing global shipments and deliveries is crucial.
- Familiarity with customs documentation and declarations.
- Strong communication and problem-solving skills.
- Ability to cultivate and maintain positive customer relationships.
- Proficient in CRM systems and MS Office Suite, particularly Excel.
- Exceptional attention to detail and organizational capabilities.
- Capacity to thrive in a fast-paced environment.
Office Angels is an employment agency committed to equal opportunities. We value diversity and inclusivity, respecting individuals of all backgrounds, beliefs, and identities. We strive to create an environment where everyone can showcase their talents and thrive.
If you require any adjustments during the application process, please inform us, and we will be glad to assist you.
Office Angels operates as an employment agency for permanent recruitment and as an employment business for temporary staffing solutions. We are an Equal Opportunities Employer.