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Customer Service Coordinator

2 months ago


Bolton, Bolton, United Kingdom Trane Technologies Full time

Job Title: Customer Service Coordinator

Job Summary:

We are seeking a highly skilled Customer Service Coordinator to join our team at Trane Technologies. As a key member of our service team, you will be responsible for providing exceptional customer service and support to our clients. This role plays a crucial part in scheduling service technicians' workload and coordinating customers' needs and expectations.

Key Responsibilities:

  • Provide proactive customer service and support through high-volume incoming calls.
  • Schedule technician work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
  • Build and maintain strong relationships with customers, acting as a trusted point of contact.
  • Collaborate with Service, Sales, and Operations Teams to share key customer insights.
  • Ensure timely processing of invoices within approval and target limits.
  • Generate regular reports on completed invoiced work orders.
  • Foster strong relationships with customers through exceptional customer service.
  • Support service technicians and ensure appropriate team cover across regional service desk at peak times.
  • Communicate updates and drive continuous improvement with supervisors, technicians, and customers.

Requirements:

  • Proven experience in a customer care or service support role.
  • Strong knowledge of customer service principles.
  • Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
  • Effective communication skills.
  • Knowledge of processing invoices and Purchase Orders within levels of authority limits.
  • Analytical thinking and problem-solving abilities.
  • Proficiency in using customer service software and MS Office Suite.

What We Offer:

  • Competitive salary and benefits, including pension, healthcare, life insurance, and wellbeing platforms.
  • A fast-paced working environment.
  • An excellent working culture and community.
  • A structured induction plan with continued learning and development.
  • A key role where you can make a direct contribution to our business.