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Customer Services Administration Support

2 months ago

Alfreton, United Kingdom Unipart Logistics Remote Work Freelance Full time
Hours: Full timeLocation: Alfreton (DE55 4QJ)Contract: Fixed Term Contract Until Jan 2025Salary: £24,322 per annum, plus 22 days holiday rising, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits schemeAbout the JobRelationships mean everything to us, and this one is particularly special.  You’ll have an important part to play providing effective and accurate administrative support to the Customer Service Team. Here at Unipart we don’t just have a way of working, we have The Unipart Way.  It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Unipart's ‘From Gate to Great’ training and development program.As Customer Services Administration Support you will ensure a high-quality service is always a key focus, utilising a combination of communication, administration and customer service skills. As part of your key responsibilities you’ll:
  • Administer internal/external enquiries and data accurately, utilising business applications
  • Ensure all assigned tasks are actioned promptly and resolved accurately in accordance with business agreed SOPs
  • Liaise with Customer Service colleagues, providing support as required in the provision of excellent service to our customers
  • Liaise with customers to ensure they are aware of any relevant product or service issue that may impact them
  • Act as a point of contact between internal/external stakeholder and customer as appropriate, ensuring information is disseminated swiftly and accurately
  • Maintain an understanding of and responsibility for the health, safety and security of self, others and business property
  • Manage own personal development, achievement of personal and team objectives and KPIs
  • Ensure own actions support equality and diversity within the workplace, promoting a professional and supportive environment
About YouWe’d love you to have the following skills and experience, but please apply if you think you’d be able to perform well in this role
  • IT literate
  • Ability to work on own initiative
  • Problem solver
  • Excellent communication
  • Planning, prioritisation and management of workload
  • Experience of working with stakeholders at all levels
  • Professional, helpful and ‘can-do’ attitude 
Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies.  We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales.  As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.You may have experience in the following roles: Customer Service Administrator, Customer Support Coordinator, Office Administrator, Administrative Assistant, Customer Service Assistant, Customer Relations Administrator, Client Services Administrator, Operations Support Assistant, Customer Support Administrator, Office Support Coordinator, etc. REF-216 932