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Salesforce Service Cloud Architect

5 months ago

London, United Kingdom Wipro Full time

About Wipro:


Wipro’s dynamic approach to people, process, and technology has led them to be an industry leader for decades. Additionally, since 2006, Wipro has helped companies power their business with the cloud. We provide professional services that help enterprises move faster, rethink processes and change the way their employees work.


We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.


Your Benefits:


  • A competitive remuneration package including extended fringe benefits.
  • Being part of the local Wipro family and also supported by 260.000 enthusiast colleagues spread over the 6 continents.
  • A state-of-the-art training platform so you can grow and become the best version of yourself;
  • A dynamic working environment with room for personal development
  • A career path within a global leading Technology firm
  • At Wipro we find it important that you have a good work life balance so homeworking, working at the HQ


Roles & Responsibilities


  • Leading discovery sessions that demonstrate a comprehensive understanding of Salesforce products, structure, and security models.
  • Designing complex sales and service solutions, as well as solutions for multi-platform and specialty projects, using both standard and custom functionality.
  • Collaborating with the Salesforce Administrator to validate business requirements and any considerations (security, scalability, limits).
  • Develop Apex (classes and triggers) extending Salesforce to support business requirements.
  • Custom User Interface development, Lightning pages, Aura Components and Lightning Web Components
  • Performing data clean-up and complex loading functions using Data Loader and Dataloader.io and/or providing data best practice recommendations to team members and customers
  • Creating comprehensive security models and complex automations from customer requirements
  • Integrations: Use Salesforce APIs to integrate with other systems used in the organization. Knowledge of Boomi integration platform is required.
  • Best Practices: Adhere to Salesforce best practices, maintain code documentation, and write / maintain test classes for all custom development.
  • Take ownership of release cycles to implement and deploy new/updates to existing applications and code,
  • Integrating and maintaining business applications to Salesforce, such DocuSign as well as others.
  • Collaborating with IT / Developers for other systems to integrate across the business.
  • Consult and support the Salesforce Administrator.


Mandatory SKills:


  • Salesforce certification(s) preferred.
  • Hands on experience implementing and developing in Apex, LWC.
  • Knowledge of OOP Design Principles, Development Patterns, and experience with C#, Java or similar languages is desired.
  • General web development experience with HTML, CSS, JavaScript.
  • Deep understanding of custom objects, validation rules, permission sets, flows, process builders, SOQL.
  • Experience with Salesforce Clouds such as Community Cloud, Marketing Cloud, Sales Cloud etc.
  • A proactive attitude to Salesforce enhancements and bringing existing code into best practices.
  • Ability to write, interpret, and critique technical specifications.
  • Experience working with large data sets and nullification.
  • Soft skills: the ability to gather requirements and present solutions to stakeholders.


Diversity and Inclusion at Wipro

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.