Customer Service Executive

4 days ago


Colchester, United Kingdom EJD RECRUITMENT LTD Full time
Your primary responsibility will be customer support and satisfaction as the point of contact for all product, delivery, projects, and billing questions across various customers. You will be handling customer purchase order requests, tracking shipments and billing-related inquiries. Outstanding customer service skills along with strong attention to detail are an absolute must for this role. Person specification

At least 2 years of experience working in a customer support / admin role and passionate about providing outstanding customer service.

  • Experience of working in an inventory-based business.
  • Order processing experience including balancing multiple tasks, deadlines, and customer needs simultaneously.
  • Highly organised with excellent attention to detail.
  • Excellent interpersonal skills and communicator, with outstanding written and verbal English communication skills.
  • Ability to understand customer pain points and a genuine desire to help our customers resolve issues.
  • Competent in the use of Excel to create reports and analyse data.
  • Self-motivated with a positive can-do attitude and the ability to be flexible in a fast-paced dynamic environment.
  • Team player with ability to work well with customers and colleagues at all levels.
  • Desire to identify creative ways to improve the customer experience with no hesitation to suggest new, out-of-the box ideas.
  • Intermediate level experience with Microsoft Outlook, Word, and PowerPoint.
  • SAP experience highly advantageous.
  • Logistics and supply chain knowledge with domestic and international shipments will be an advantage.
  • English and French or German speaking will be considered a plus.
  • 7.30-4.30 Monday to Friday with 1-hour unpaid lunch break per day (40 hours per week)
  • 20 days holiday per annum on starting plus 3 days Christmas leave additional plus 8 bank holidays.
  • Holiday increases by 1 year from year 4 to year 6 giving maximum of 23 days plus 8 bank holidays plus 3 days Christmas leave.
  • Opportunity to benefit from company bonus scheme (max 5% earnings)
  • Employee of month award plus annual CEO award
  • Contributory stakeholder pension (employee contributes 5%, company 3%)
  • 100% office based - no option for hybrid/remote working.


  • Colchester, Essex, United Kingdom Pursuit Resources Group Full time

    Customer Services Executive My client, a leading organisation in their field are seeking a Customer Services Executive to join their established team. This role is based from my clients' offices in Colchester and due to their location, the successful candidate must hold a full UK driving license with access to their own vehicle. This role is offered with...


  • Colchester, United Kingdom Pursuit Resources Group Full time

    Customer Services Executive My client, a leading organisation in their field are seeking a Customer Services Executive to join their established team. This role is based from my clients' offices in Colchester and due to their location, the successful candidate must hold a full UK driving license with access to their own vehicle. This role is offered with a...


  • Colchester, United Kingdom Lighthouse Personnel Ltd Full time

    _‘Recruiting for your future success’_ **Customer Service Executive** **Up to £35k plus bonus | **Mon-Fri 7:30-4:30 | Colchester (office based) | Order processing / customer service / converting quotes to orders | Confident communicator / ability to spot a sales opportunity and convert / problem solver / customer focussed Our Client is a leading...


  • Colchester, United Kingdom Lighthouse Personnel Ltd Full time

    _‘Recruiting for your future success’_ **Customer Service Executive** **Up to £35k plus bonus | **Mon-Fri 7:30-4:30 | Colchester (office based) | Order processing / customer service / converting quotes to orders | Confident communicator / ability to spot a sales opportunity and convert / problem solver / customer focussed Our Client is a leading...


  • Colchester, United Kingdom Lighthouse Personnel Ltd Full time

    _‘Recruiting for your future success’_ **Customer Service Executive** **Up to £35k plus bonus **| Mon-Fri 7:30-4:30 | Colchester (office based) | Order processing / customer service / converting quotes to orders | Confident communicator / ability to spot a sales opportunity and convert / problem solver / customer focussed Our Client manufacture...


  • Colchester, United Kingdom Arnold Clark Full time

    We’re currently looking for a Customer Service Executive to create an outstanding customer experience at our Colchester Click & Collect branch and help customers get excited about our products. We offer our Click & Collect Product Geniuses: - £24,000 + performance-related bonus of up to £6,720 per annum - Click and Collect, Colchester - 33 days annual...


  • Colchester, United Kingdom Reed Full time

    Reed in Colchester are delighted to be supporting our local client seeking a dedicated and enthusiastic Customer Service Executive to join their team on a Temporary to Permanent basis. In this role you will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that customer accounts might face with...


  • Colchester, United Kingdom Reed Full time

    Reed in Colchester are delighted to be supporting our local client seeking a dedicated and enthusiastic Customer Service Executive to join their team on a Temporary to Permanent basis. In this role you will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that customer accounts might face with...


  • Colchester, United Kingdom Arnold Clark Full time

    **Salary**: £24,500 plus commission and benefits **Type of work**: Permanent **Location**: Colchester About the role We’re currently looking for a Customer Service Executive to create an outstanding customer experience at our Colchester Click & Collect branch and help customers get excited about our products. **We offer our Click & Collect Product...


  • Colchester, United Kingdom Shell Service Station Full time

    We are looking for a new team member in our Shell Petrol Station. The applicant must be reliable and flexible, since weekly working hours may vary. Must be able to travel by car since the location is not serviced by busses at the required times. **Responsibilities**: Dealing with customer's enquires, working on the till, cash handling, restocking shelfs,...


  • Colchester, United Kingdom Tate Full time

    **Customer Service Specialist** **Tate recruitment**are delighted to be working alongside a well known company who are a leading international events, digital services and academic knowledge group. This role will be work as an integral part of the department by providing outstanding customer service to their internal and external customers in accordance...


  • Colchester, United Kingdom Arc Legal Group Full time

    **Customer Relations Executive** **Colchester** Arc Legal Assistance, an AmTrust International business, is a specialist provider of legal expenses insurance and related services. We work with insurers, intermediaries, financial institutions and affinity groups, focusing upon delivering bespoke solutions providing 'best in market' legal advice and case...


  • Colchester, Essex, United Kingdom Arnold Clark Group Full time €24,500

    We’re currently looking for a Customer Service Executive to create an outstanding customer experience at our Colchester Click & Collect branch and help customers get excited about our products. We offer our Click & Collect Product Geniuses: £24,500 + performance-related bonus of up to £6,720 per annum Click & Collect, Colchester 33 days...


  • Colchester, United Kingdom Coburg Banks Limited Full time

    A successful and well-established family run business supplying educational supplies to schools and colleges across the Southeast is currently looking to recruit a Customer Success Executive. This is a fantastic opportunity to be part of an efficient and consistently reliable Customer Services Team delivering the very best service to its customers, you...


  • Colchester, United Kingdom Coburg Banks Limited Full time

    A successful and well-established family run business supplying educational supplies to schools and colleges across the Southeast is currently looking to recruit a Customer Success Executive. This is a fantastic opportunity to be part of an efficient and consistently reliable Customer Services Team delivering the very best service to its customers, you would...


  • Colchester, United Kingdom Coburg Banks Limited Full time

    A successful and well-established family run business supplying educational supplies to schools and colleges across the Southeast is currently looking to recruit a Customer Success Executive. This is a fantastic opportunity to be part of an efficient and consistently reliable Customer Services Team delivering the very best service to its customers, you would...

  • Executive Assistant

    4 weeks ago


    Colchester, United Kingdom Service Care Full time

    Service Care Solutions are currently recruiting for an NHS Executive Assistant on an ongoing temporary agency contact. This role will be based within the York area. **Hours** 37.5 hours per week (Mon - Fri) **Rate** PAYE Rate - £16.68 paid weekly via an umbrella company. **MAIN RESPONSIBILITIES** The provision of comprehensive and efficient Executive...


  • Colchester, Essex, United Kingdom Coburg Banks Technical Full time

    A successful and well-established family run business supplying educational supplies to schools and colleges across the Southeast is currently looking to recruit a Customer Success Executive. This is a fantastic opportunity to be part of an efficient and consistently reliable Customer Services Team delivering the very best service to its customers, you would...


  • Colchester, United Kingdom Coburg Banks Technical Full time

    A successful and well-established family run business supplying educational supplies to schools and colleges across the Southeast is currently looking to recruit a Customer Success Executive. This is a fantastic opportunity to be part of an efficient and consistently reliable Customer Services Team delivering the very best service to its customers, you would...


  • Colchester, United Kingdom Coburg Banks Technical Full time

    A successful and well-established family run business supplying educational supplies to schools and colleges across the Southeast is currently looking to recruit a Customer Success Executive. This is a fantastic opportunity to be part of an efficient and consistently reliable Customer Services Team delivering the very best service to its customers, you would...