Customer Service Executive

5 months ago


Colchester, United Kingdom Lighthouse Personnel Ltd Full time

_‘Recruiting for your future success’_

**Customer Service Executive**

**Up to £35k plus bonus | **Mon-Fri 7:30-4:30 | Colchester (office based) | Order processing / customer service / converting quotes to orders | Confident communicator / ability to spot a sales opportunity and convert / problem solver / customer focussed

Our Client is a leading business who specialise in manufacturing and distributing towed equipment and parts to the plant hire, construction and utility industries. They are currently recruiting for a **Customer Services Executive **to work as an internal liaison between sales, operations and purchasing to ensure a smooth transaction whilst offering best in class customer service.

**Duties (include but are not limited to)**
- Contribute towards hitting company revenue and profit numbers, measured daily
- Process orders quickly and accurately, managing customer expectations
- Processing returns and courier issues efficiently, communicating with Internal Account Managers
- Updating customers on back order due dates on a daily basis
- Ensure we provide customer excellence at all times enhancing the company NPS
- Answer incoming calls as required

**Person Specification**
- Dynamic, organised and multi tasker
- Proven admin experience - telephone based
- Active listening
- Familiarity with CRM systems and practices
- Building effective working relationships with internal and external customers
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Ability to influence
- Strong attention to detail
- Skilled in negotiation
- Experience of working with technical or complex information

LIGHTHOUSE PERSONNEL LTD ARE A RECRUITMENT AGENCY WORKING ON BEHALF OF A CLIENT.

PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.

If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our utmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.

**Job Types**: Full-time, Permanent

**Salary**: Up to £35,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person



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