Customer Service Executive

8 months ago


Colchester, United Kingdom Lighthouse Personnel Ltd Full time

_‘Recruiting for your future success’_

**Customer Service Executive**

**Up to £35k plus bonus **| Mon-Fri 7:30-4:30 | Colchester (office based) | Order processing / customer service / converting quotes to orders | Confident communicator / ability to spot a sales opportunity and convert / problem solver / customer focussed

Our Client manufacture quality, reliable commercial plant, general duty, coil pipe, rolling chassis and cable drum trailers. Designed and manufactured in Britain, their market-leading, heavy-duty towing equipment supports the gas, water, electric and telecommunications industries.

The successful applicant will be the first point of contact and the face of the business, maintaining the company reputation for outstanding customer service. It will include processing all customer orders, quotes, and queries so that all client needs, requirements and expectations are fulfilled in line with the Company mission statement, values and code of conduct.

**Duties (include but are not limited to)**
- Answer every call within 2 rings and direct where needed.
- Process every telephone enquiry whether it be an order or a quote.
- Update customer records in Intact IQ with any address changes or contact names.
- Pass on information collected through customer contact to the relevant account managers.
- Liaise with procurement regarding new part numbers for specials and supplier due dates.
- Upsell on every order where applicable.
- Inform customers of any delays or shortages on their order and let them know when it will be available -outstanding order report - copying in relevant account managers.
- Deal with customer returns accurately recording why goods are being sent back and the resolution, entering onto Intact IQ - also arrange collections when applicable.
- Check and monitor couriers for exceptions throughout the day and follow up with couriers requesting credits where applicable, and advise customers of issues, copying in account managers.
- Attend Company staff meetings.
- Attend Sales Huddles & Customer Service Huddles.
- Any other reasonable duties as requested by the Company.

**Person Specification**
- Minimum of 2 years experience in a similar customer service / order processing role essential
- Committed team player
- Accurate and diligent
- Willing to help and take on challenges
- Highly organised and deadline conscious
- Excellent time management skills
- Able to deal with difficult conversations or customers in a professional manner
- Devoted to delivering exceptional customer service

LIGHTHOUSE PERSONNEL LTD ARE A RECRUITMENT AGENCY WORKING ON BEHALF OF A CLIENT.

PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.

If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our utmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.

**Job Types**: Full-time, Permanent

**Salary**: Up to £35,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Supplemental pay types:

- Bonus scheme

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 3 years (required)

Work Location: In person



  • Colchester, United Kingdom i2i Recruitment Consultancy Full time

    **Customer Service Executive** **Colchester** **£19,525 + monthly bonus!** My client is recruiting for a Customer Service Executive who is determined to go the extra mile and be rewarded for their hard work. No experience required as full training will be given but previous Customer Service experience is an advantage. You will need to have a good...


  • Colchester, United Kingdom Lighthouse Personnel Ltd Full time

    _‘Recruiting for your future success’_ **Customer Service Executive** **Up to £35k plus bonus | **Mon-Fri 7:30-4:30 | Colchester (office based) | Order processing / customer service / converting quotes to orders | Confident communicator / ability to spot a sales opportunity and convert / problem solver / customer focussed Our Client is a leading...


  • Colchester, United Kingdom i2i Recruitment Consultancy Full time

    **Customer Service Executive** **£19,525 + realistic monthly bonus taking earnings to £24,000 over the year** **Colchester** **My client is a hugely successful, multi award winning organisation and we are delighted to be supporting them in their search for multiple customer service advisors. We are seeking energetic individuals to join their exciting...


  • Colchester, United Kingdom Arnold Clark Full time

    We’re currently looking for a Customer Service Executive to create an outstanding customer experience at our Colchester Click & Collect branch and help customers get excited about our products. We offer our Click & Collect Product Geniuses: - £24,000 + performance-related bonus of up to £6,720 per annum - Click and Collect, Colchester - 33 days annual...


  • Colchester, United Kingdom Inntel Ltd Full time

    **What will the apprentice be doing?** - Manage complaints on behalf of clients and Inntel Client Relationship Managers regarding all supplier/Inntel complaints and feedback issues. - Investigating and documenting to ISO standard to ensure all complaints resolved in a timely and customer satisfactory standard. - Administration of Inntel booking errors that...


  • Colchester, United Kingdom Arnold Clark Full time

    **Salary**: £24,500 plus commission and benefits **Type of work**: Permanent **Location**: Colchester About the role We’re currently looking for a Customer Service Executive to create an outstanding customer experience at our Colchester Click & Collect branch and help customers get excited about our products. **We offer our Click & Collect Product...


  • Colchester, United Kingdom Shell Service Station Full time

    We are looking for a new team member in our Shell Petrol Station. The applicant must be reliable and flexible, since weekly working hours may vary. Must be able to travel by car since the location is not serviced by busses at the required times. **Responsibilities**: Dealing with customer's enquires, working on the till, cash handling, restocking shelfs,...


  • Colchester, United Kingdom Shell Service Station Full time

    We are looking for a new team member in our Shell Petrol Station. The applicant must be reliable and flexible, since weekly working hours may vary. Must be able to travel by car since the location is not serviced by busses at the required times. **Responsibilities**: Dealing with customer's enquires, working on the till, cash handling, restocking shelfs,...


  • Colchester, United Kingdom Arc Legal Group Full time

    **Customer Relations Executive** **Colchester** Arc Legal Assistance, an AmTrust International business, is a specialist provider of legal expenses insurance and related services. We work with insurers, intermediaries, financial institutions and affinity groups, focusing upon delivering bespoke solutions providing 'best in market' legal advice and case...


  • Colchester, United Kingdom Greenmill Supply Co. Ltd Full time

    **Customer Experience Executive** **Immediate start available** **About the role** Greenmill is one of the UK’s leading wholesalers of Air Conditioning and Ventilation Install products. Our aim is to provide world-class service by committing to our mission of supplying products **In Stock | On Site | On Time**. We want everyone at Greenmill to succeed,...


  • Colchester, United Kingdom AmTrust International Full time

    Arc Legal Assistance, an AmTrust International business, is a specialist provider of legal expenses insurance and related services. We work with insurers, intermediaries, financial institutions and affinity groups, focusing upon delivering bespoke solutions providing 'best in market' legal advice and case handling. Are you a customer service pro with a...


  • Colchester, United Kingdom Arc Legal Group Full time

    Job Advert Arc Legal Assistance, an AmTrust International business, is a specialist provider of legal expenses insurance and related services. We work with insurers, intermediaries, financial institutions and affinity groups, focusing upon delivering bespoke solutions providing 'best in market' legal advice and case handling. ‌ Are you a customer...


  • Colchester, United Kingdom Arc Legal Group Full time

    Arc Legal Group, an AmTrust International business, is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets. With over two decades of industry experience, we are experts in our field with superb products and market knowledge with digital innovation at the heart of our business. We...


  • Colchester, Essex, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Job SummaryWe are seeking a highly motivated and enthusiastic Team Member to join our dynamic team at beBee Professionals in Colchester. As a key member of our operational team, you will play a vital role in delivering exceptional customer service and contributing to our business success.Key ResponsibilitiesProvide top-notch customer service and support to...


  • Colchester, United Kingdom Greenmill Supply Co. Ltd Full time

    **Job Role**: Customer Experience Executive **Location**: Our amazing new office in Colchester, Essex (CO7 7QR) **Salary**:£27,000 per annum + company bonus **Position**: Permanent, full time. Mon-Fri (NO WEEKENDS!) **About Greenmill**: Greenmill is one of the UK’s leading wholesalers of Air Conditioning and Ventilation Install materials. Our aim is...


  • Colchester, United Kingdom Prime Appointments Full time

    A client of ours in the Colchester area are recruiting a Customer Service Administrator to join their team. This is a full-time permanent position working Monday - Friday 9.00am - 5.30pm and paying up to £22,000 per annum depending on experience. **Your key duties in this Customer Service Administrator role will include but are not limited to**: -...


  • Colchester, United Kingdom The Rare Breed Meat Company Full time

    We are looking for a Sales & Customer Service Executive to join our small, friendly team, working with some of the best restaurants in London and East Anglia. **The Role** Experience of the meat industry would be advantageous but not essential. However, experience within the hospitality industry is key, therefore, if you’ve been involved with selling...


  • Colchester, Essex, United Kingdom A1 PERSONNEL EMPLOYMENT AGENCY LIMITED Full time

    Job Description:A1 Personnel Employment Agency Limited is seeking a highly skilled and experienced Technical Sales Executive to join our team.Develop and maintain strong relationships with new and existing customers across various industries.Work closely with the technical team to ensure customer satisfaction and implement tailored solutions.Conduct product...

  • Customer Services

    3 weeks ago


    Colchester, United Kingdom Wave for KC talent Full time

    **Customer Service Assistant - Full Time** - **Do you enjoy interacting with customers?**_ - **Are you a great team player?**_ - **Are you looking for a role where you can utilise your communication and people skills?**_ If you answered **YES **to all of the above, we want you! Our Colchester-based client is currently recruiting for someone to join their...


  • Colchester, United Kingdom Private GP Services Full time

    **About The Role**: The very nature of what we do at Private GP Services means we rely on the very best Patient Services Executives; ensuring our patients receive an exceptional service every step of the way is a key part of our service. We offer a supportive working environment and are looking for friendly receptionists / administrators who take pride in...