Customer Service Executive

6 months ago


Colchester, United Kingdom Lighthouse Personnel Ltd Full time

_‘Recruiting for your future success’_

**Customer Service Executive**

**Up to £35k plus bonus **| Mon-Fri 7:30-4:30 | Colchester (office based) | Order processing / customer service / converting quotes to orders | Confident communicator / ability to spot a sales opportunity and convert / problem solver / customer focussed

Our Client manufacture quality, reliable commercial plant, general duty, coil pipe, rolling chassis and cable drum trailers. Designed and manufactured in Britain, their market-leading, heavy-duty towing equipment supports the gas, water, electric and telecommunications industries.

The successful applicant will be the first point of contact and the face of the business, maintaining the company reputation for outstanding customer service. It will include processing all customer orders, quotes, and queries so that all client needs, requirements and expectations are fulfilled in line with the Company mission statement, values and code of conduct.

**Duties (include but are not limited to)**
- Answer every call within 2 rings and direct where needed.
- Process every telephone enquiry whether it be an order or a quote.
- Update customer records in Intact IQ with any address changes or contact names.
- Pass on information collected through customer contact to the relevant account managers.
- Liaise with procurement regarding new part numbers for specials and supplier due dates.
- Upsell on every order where applicable.
- Inform customers of any delays or shortages on their order and let them know when it will be available -outstanding order report - copying in relevant account managers.
- Deal with customer returns accurately recording why goods are being sent back and the resolution, entering onto Intact IQ - also arrange collections when applicable.
- Check and monitor couriers for exceptions throughout the day and follow up with couriers requesting credits where applicable, and advise customers of issues, copying in account managers.
- Attend Company staff meetings.
- Attend Sales Huddles & Customer Service Huddles.
- Any other reasonable duties as requested by the Company.

**Person Specification**
- Minimum of 2 years experience in a similar customer service / order processing role essential
- Committed team player
- Accurate and diligent
- Willing to help and take on challenges
- Highly organised and deadline conscious
- Excellent time management skills
- Able to deal with difficult conversations or customers in a professional manner
- Devoted to delivering exceptional customer service

LIGHTHOUSE PERSONNEL LTD ARE A RECRUITMENT AGENCY WORKING ON BEHALF OF A CLIENT.

PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.

If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our utmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.

**Job Types**: Full-time, Permanent

**Salary**: Up to £35,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Supplemental pay types:

- Bonus scheme

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 3 years (required)

Work Location: In person



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