Customer Experience Executive

7 months ago

Colchester, United Kingdom Care UK Full time

Are you a passionate about customer satisfaction and ready to take the lead in shaping the future of care? Care UK is an awarding winning private care company with over 150 care homes across the United Kingdom. We are seeking an enthusiastic Customer Experience Executive to join our vibrant and dedicated team.

At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

**The role**:
The Customer Experience Executive is responsible for supporting the Senior Customer Experience Manager in driving both the Voice of Customer and Customer Experience programmes across the business.

**Key Responsibilities**:

- Delivery of the bi-annual relative satisfaction survey and annual resident satisfaction survey
- Project management of all Voice of Customer communication collateral to 150 care homes
- Logistical support for delivery of a rolling mystery shop programme across our premium portfolio
- Support in the rollout of brand standards across the organisation.
- Support operational teams on customer feedback issues and improvement planning.
- Provide monthly reporting on corporate and competitor intelligence and market trends.

**What We're Looking For**:

- Strong analytical and numeracy skills
- Experience in market research/analytics or marketing activities reliant on customer insight.
- An eagerness to learn and develop.

**Why Join Care UK?**

Be part of a dynamic and growing organisation dedicated to providing outstanding care.
Collaborate with a diverse and talented team in a supportive and inclusive environment.
Enjoy a competitive salary and comprehensive benefits package.
Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your career to the next level and be a part of something extraordinary, we want to hear from you

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