Current jobs related to Customer Account Representative - Fareham - Workshop Recruitment

  • Senior Customer Account Representative

    3 months ago

    Fareham, United Kingdom Parker Hannifin Corporation Full time

    **Responsibilities** **Role Summary** Here at Parker Meggitt, we’re looking for a well-seasoned Senior Customer Account Representative who thrives when working in a challenging and fast-paced environment. You will manage a variety of Parker Meggitt customer accounts to deliver world-class service and support by directly overseeing score cards,...

  • Senior Customer Account Representative

    4 months ago

    Fareham, United Kingdom Parker Aerospace Full time

    **Role Summary** Here at Parker Meggitt, we’re looking for a well-seasoned Senior Customer Account Representative who thrives when working in a challenging and fast-paced environment. You will manage a variety of Parker Meggitt customer accounts to deliver world-class service and support by directly overseeing score cards, immediately responding to...

  • Senior Customer Representative

    3 months ago

    Fareham, United Kingdom FPR Group Full time

    **Senior Customer Service Representative (Supply Chain Management)** Are you an experienced customer service representative? Do you have experience handling supply chain management in an engineering environment? If so then please check out this fantastic opportunity! Our client, a leading player in the aerospace industry, is seeking a Customer Service...

  • Customer Service Representative

    2 weeks ago

    Fareham, Hampshire, United Kingdom Kynex Full time £21,000

    Job DescriptionJob Title: Customer Service RepresentativeKynex is seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and complaints in a timely and efficient manner.Daily...

  • Customer Service Representative

    2 weeks ago

    Fareham, Hampshire, United Kingdom Kynex Full time £21,000

    Job DescriptionJob Title: Customer Service RepresentativeKynex is seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and complaints in a timely and efficient manner.Daily...

  • Marine Software Customer Representative

    4 months ago

    Fareham, United Kingdom C Data Marine Ltd Full time

    Job Overview: We are seeking a dynamic Customer Representative to join our team. As a Customer Representative, you will be the first point of contact for our customers, providing exceptional service, support and training. This role required excellent phone etiquette, and the ability to analyse and communicate effectively. **Responsibilities**: - Assist...

  • Customer Service Representative

    3 weeks ago

    Fareham, Hampshire, United Kingdom Kynex Full time

    **Job Opportunity at Kynex**We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.**About the Role**Provide timely and effective support to customers via phone,...

  • Customer Service Representative

    3 weeks ago

    Fareham, Hampshire, United Kingdom Kynex Full time

    **Job Opportunity at Kynex**We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.**About the Role**Provide timely and effective support to customers via phone,...

  • Customer Service Representative

    2 weeks ago

    Fareham, Hampshire, United Kingdom Kynex Full time

    **Job Summary**Kynex is seeking a highly skilled and motivated Customer Service Representative to join our dynamic team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...

  • Customer Service Representative

    3 weeks ago

    Fareham, Hampshire, United Kingdom Kynex Full time

    **Job Summary**Kynex is seeking a highly skilled and motivated Customer Service Representative to join our dynamic team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...

  • Customer Service Representative

    3 weeks ago

    Fareham, Hampshire, United Kingdom ESS Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team at ESS. As a key member of our team, you will be responsible for delivering exceptional customer service and contributing to a positive and friendly work environment.Key ResponsibilitiesFood Preparation and Presentation: Prepare high-quality food that...

  • Customer Service Representative

    3 weeks ago

    Fareham, Hampshire, United Kingdom ESS Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team at ESS. As a key member of our team, you will be responsible for delivering exceptional customer service and contributing to a positive and friendly work environment.Key ResponsibilitiesFood Preparation and Presentation: Prepare high-quality food that...

  • Customer Service Representative

    2 weeks ago

    Fareham, Hampshire, United Kingdom Suez Full time

    {"title": "Customer Service Advisor", "description": "About the RoleWe are seeking a skilled Customer Service Advisor to join our Regional Customer Hub team. As a key member of our team, you will be responsible for providing exceptional customer service to our current client base, as well as onboarding new customers.As the first point of contact for our...

  • Customer Service Representative

    2 weeks ago

    Fareham, Hampshire, United Kingdom Suez Full time

    {"title": "Customer Service Advisor", "description": "About the RoleWe are seeking a skilled Customer Service Advisor to join our Regional Customer Hub team. As a key member of our team, you will be responsible for providing exceptional customer service to our current client base, as well as onboarding new customers.As the first point of contact for our...

  • Customer Service Representative

    6 days ago

    Fareham, Hampshire, United Kingdom Suez Full time

    {"title": "Customer Service Advisor", "description": "About the RoleWe are seeking a skilled Customer Service Advisor to join our Regional Customer Hub team. As a key member of our team, you will be responsible for providing exceptional customer service to our current client base, onboarding new customers, and being the first point of contact via phone and...

  • Customer Service Representative

    6 days ago

    Fareham, Hampshire, United Kingdom Suez Full time

    {"title": "Customer Service Advisor", "description": "About the RoleWe are seeking a skilled Customer Service Advisor to join our Regional Customer Hub team. As a key member of our team, you will be responsible for providing exceptional customer service to our current client base, onboarding new customers, and being the first point of contact via phone and...

  • Customer Service Representative

    3 weeks ago

    Fareham, Hampshire, United Kingdom OutThere RPO Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Executive to join our team at OutThere RPO. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, processing orders and enquiries in a timely manner, and providing an excellent customer experience at all times.Key...

  • Customer Service Representative

    3 weeks ago

    Fareham, Hampshire, United Kingdom OutThere RPO Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Executive to join our team at OutThere RPO. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, processing orders and enquiries in a timely manner, and providing an excellent customer experience at all times.Key...

  • Customer Service Representative

    3 weeks ago

    Fareham, Hampshire, United Kingdom ESS Full time

    Job Summary:We are seeking a skilled and enthusiastic Customer Service Representative to join our team at ESS. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a seamless dining experience for our guests.Key Responsibilities:Greeting and Serving Guests: Greet and welcome guests in a...

  • Customer Service Representative

    2 weeks ago

    Fareham, Hampshire, United Kingdom OutThere RPO Full time

    {"title": "Customer Service Executive", "description": "Job SummaryWe are seeking a highly skilled Customer Service Executive to join our team at OutThere RPO. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, processing orders and enquiries in a timely manner, and building strong relationships...

Customer Account Representative

3 months ago

Fareham, United Kingdom Workshop Recruitment Remote Work Freelance Full time

The Customer Account Rep is the first point of contact for many customers. The Customer Account Rep will deliver world-class service and support to the business by responding to customer enquiries, updating the business systems, prepare and deliver quotations, and joining with the planning team to accurately forecast demand. The Customer Account Rep will serve as the primary interface responsible for ensuring the most efficient and positive relationship with customers, while enabling level-loading of production and expeditious resolution of customer assertions.

Main Duties

  • Receives, reviews, and enters purchase orders into the enterprise resource planning (ERP) system.
  • Raise quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.
  • Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers’ buyers and supply chain personnel.
  • Coordinate site visits to our facilities and set-up customer meetings as required.
  • Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
  • Track and reconcile internal and external customer score cards, which includes verification of the metrics by which we are judged.
  • Gathers information from Finance, Procurement, Demand Planning and Manufacturing departments in order to produce accurate costing sheets.
  • Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times.
  • Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost
  • Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations)
  • Utilize business systems, including CRM, portal management and work flow tools, to expedite the process of receiving, reviewing, responding and booking orders
  • Resolve customer complaints, which may include warranty, delivery, or quantity disputes, at the lowest level and in the most beneficial manner

Skills and Knowledge

  • 1-2 years of relevant industry experience – manufacturing including automotive, aerospace, aviation, medical etc
  • Ability to understand and follow specific instructions and procedures
  • Ability to gather data, to compile information, and prepare reports
  • Strong verbal and written communication skills
  • Excellent customer service orientation
  • Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook
  • Knowledge of SAP desirable