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Customer Insight Manager
2 months ago
About the role
We have an exciting new opportunity within our award-winning Research and Insight Team. The function is responsible for ensuring that we listen to and act on feedback from members, non-customers, brokers, and employees.
The role of a Customer Insight Manager involves leading market research projects in-house and with third party agencies to help shape business decisions.
Responsibilities include.
- consulting and advising on best practice research methodologies,
- designing and leading on bespoke and syndicated research,
- working independently on all regular stakeholder surveys
- monthly reporting, ad-hoc analysis, and competitor benchmarking.
About you
To be successful youll have experience of managing market research projects from end to end. Youll have a good working knowledge of various research methodologies, tools, and techniques. Quantitative research experience is key. Strong analytical and communication skills are essential, alongside strong data visualisation and storytelling.
Experience of strong relationship building with stakeholders is a must.
