Customer Success Manager

1 month ago

Coventry, Coventry, United Kingdom B2BGateway Full time
Unlock Your Potential as a Customer Success Manager

Are you ready to make a big impact in a growing and global company? We're looking for a passionate and experienced Senior Customer Success Manager to join our EMEA team and help us take our customer relationships to the next level.

Key Responsibilities:
  • Develop and maintain strong, long-lasting relationships with key stakeholders, acting as a trusted advisor to help clients achieve their goals.
  • Proactively identify opportunities for clients to leverage our solutions, driving product adoption and utilization.
  • Collaborate closely with Sales, Product, and Support teams to deliver seamless customer experiences and resolve any issues that arise.
  • Analyze customer data to gain insights into usage patterns and potential areas for improvement, providing actionable recommendations to clients.
  • Lead customer success initiatives and contribute to the development of best practices that enhance customer engagement and satisfaction.
  • Mentor and coach junior CSMs, helping them develop their skills and advance their careers.
Requirements:
  • 5+ years of experience in customer success, account management, or a related role.
  • Proven track record of managing and growing key client relationships in a B2B environment.
  • Strong analytical skills, with the ability to translate data into actionable insights.
  • Excellent communication and presentation skills, with the ability to engage and influence stakeholders at all levels.
  • Proactive, solution-oriented mindset with a passion for driving customer success.
  • Experience with ChurnZero is highly advantageous.
  • Willingsness and ability to travel as needed to meet with clients and attend industry events.
  • Based in the UK, preferably local to Manchester or Birmingham is a plus.
  • Experience in EDI is a plus.
  • Ability to speak German and/or Danish is a plus.

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