Customer Success Manager

3 days ago

Coventry, Coventry, United Kingdom B2BGateway Full time
Unlock Your Potential as a Customer Success Manager

Are you ready to take your career to the next level? We're seeking a seasoned Customer Success Manager to join our EMEA team and help us drive customer satisfaction and loyalty.

Key Responsibilities:
  • Develop and maintain strong relationships with key stakeholders, acting as a trusted advisor to help clients achieve their goals.
  • Proactively identify opportunities for clients to leverage our solutions, driving product adoption and utilization.
  • Collaborate closely with Sales, Product, and Support teams to deliver seamless customer experiences and resolve any issues that arise.
  • Analyze customer data to gain insights into usage patterns and potential areas for improvement, providing actionable recommendations to clients.
  • Lead customer success initiatives and contribute to the development of best practices that enhance customer engagement and satisfaction.
  • Mentor and coach junior CSMs, helping them develop their skills and advance their careers.
Requirements:
  • 5+ years of experience in customer success, account management, or a related role.
  • Proven track record of managing and growing key client relationships in a B2B environment.
  • Strong analytical skills, with the ability to translate data into actionable insights.
  • Excellent communication and presentation skills, with the ability to engage and influence stakeholders at all levels.
  • Proactive, solution-oriented mindset with a passion for driving customer success.
  • Experience with ChurnZero is highly advantageous.
  • Willingsness and ability to travel as needed to meet with clients and attend industry events.
About TrueCommerce:

We're a global company that fuels supply chain solutions. Our team is passionate about delivering exceptional customer experiences and driving business growth. If you're a motivated and experienced Customer Success Manager looking for a new challenge, we'd love to hear from you.

  • Customer Success Manager

    3 weeks ago

    Coventry, Coventry, United Kingdom B2BGateway Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our EMEA team at B2BGateway. As a key member of our customer success team, you will be responsible for driving customer satisfaction, loyalty, and retention by building and maintaining strong relationships with our most prestigious clients.Key...

  • Customer Success Manager

    2 weeks ago

    Coventry, Coventry, United Kingdom B2BGateway Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our EMEA team. As a key member of our customer success team, you will be responsible for building and maintaining strong, long-term relationships with our most prestigious clients.Key ResponsibilitiesDevelop and maintain strong relationships with key...

  • Customer Success Manager

    2 weeks ago

    Coventry, Coventry, United Kingdom B2BGateway Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our EMEA team. As a key member of our customer success team, you will be responsible for building and maintaining strong, long-term relationships with our most prestigious clients.Key ResponsibilitiesDevelop and maintain strong relationships with key...

  • Customer Success Manager

    6 days ago

    Coventry, Coventry, United Kingdom B2BGateway Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our EMEA team. As a key member of our customer success team, you will be responsible for building and maintaining strong, long-term relationships with our most prestigious clients.Key ResponsibilitiesDevelop and maintain strong relationships with key...

  • Customer Success Manager

    6 days ago

    Coventry, Coventry, United Kingdom B2BGateway Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our EMEA team. As a key member of our customer success team, you will be responsible for building and maintaining strong, long-term relationships with our most prestigious clients.Key ResponsibilitiesDevelop and maintain strong relationships with key...

  • Customer Success Manager

    3 weeks ago

    Coventry, Coventry, United Kingdom B2BGateway Full time

    About B2BGatewayB2BGateway is a global company that fuels supply chain solutions. We're a team that's passionate about helping businesses succeed.Job SummaryWe're looking for a Senior Customer Success Manager to join our EMEA team. As a key member of our customer success team, you'll be responsible for building and maintaining strong, long-term relationships...

  • Customer Success Manager

    3 weeks ago

    Coventry, Coventry, United Kingdom B2BGateway Full time

    About B2BGatewayB2BGateway is a global company that fuels supply chain solutions. We're a team that's passionate about helping businesses succeed.Job SummaryWe're looking for a Senior Customer Success Manager to join our EMEA team. As a key member of our customer success team, you'll be responsible for building and maintaining strong, long-term relationships...

  • Customer Success Manager

    2 weeks ago

    Coventry, Coventry, United Kingdom LiveBuzz Full time

    {"title": "Customer Success Manager", "content": "About the RoleWe're seeking a proactive and dedicated Customer Success Manager to join our team at LiveBuzz. As a key member of our team, you'll be responsible for ensuring our clients derive maximum value from our event app platform.Key ResponsibilitiesClient Relationship Management: Build and maintain...

  • Customer Success Manager

    2 weeks ago

    Coventry, Coventry, United Kingdom LiveBuzz Full time

    {"title": "Customer Success Manager", "content": "About the RoleWe're seeking a proactive and dedicated Customer Success Manager to join our team at LiveBuzz. As a key member of our team, you'll be responsible for ensuring our clients derive maximum value from our event app platform.Key ResponsibilitiesClient Relationship Management: Build and maintain...

  • Customer Success Manager

    5 days ago

    Coventry, Coventry, United Kingdom LiveBuzz Full time

    About the RoleWe're seeking a highly skilled Customer Success Manager to join our team at LiveBuzz. As a key member of our team, you'll be responsible for ensuring our clients derive maximum value from our innovative event app.Key ResponsibilitiesClient Relationship Management: Build and maintain strong relationships with clients who utilise our event app,...

  • Customer Success Manager

    5 days ago

    Coventry, Coventry, United Kingdom LiveBuzz Full time

    About the RoleWe're seeking a highly skilled Customer Success Manager to join our team at LiveBuzz. As a key member of our team, you'll be responsible for ensuring our clients derive maximum value from our innovative event app.Key ResponsibilitiesClient Relationship Management: Build and maintain strong relationships with clients who utilise our event app,...

  • Senior Customer Success Manager

    2 days ago

    Coventry, Coventry, United Kingdom TrueCommerce Full time

    Unlock Your Potential as a Senior Customer Success ManagerAre you ready to take your career to the next level and make a significant impact in the world of supply chain solutions? TrueCommerce is seeking a highly skilled and experienced Senior Customer Success Manager to join our EMEA team.About the RoleAs a Senior Customer Success Manager, you will be...

  • Senior Customer Success Manager

    3 days ago

    Coventry, Coventry, United Kingdom TrueCommerce Full time

    Unlock Your Potential as a Senior Customer Success ManagerAre you ready to take your career to the next level and make a significant impact in the world of supply chain solutions? TrueCommerce is seeking a highly skilled and experienced Senior Customer Success Manager to join our EMEA team.About the RoleAs a Senior Customer Success Manager, you will be...

  • Senior Customer Success Manager

    9 hours ago

    Coventry, Coventry, United Kingdom TrueCommerce Full time

    Unlock Your Potential as a Senior Customer Success ManagerAre you ready to take your career to the next level and make a significant impact in the world of supply chain solutions? TrueCommerce is seeking a highly skilled and experienced Senior Customer Success Manager to join our EMEA team.About the RoleAs a Senior Customer Success Manager, you will be...

  • Senior Customer Success Manager

    8 hours ago

    Coventry, Coventry, United Kingdom TrueCommerce Full time

    Unlock Your Potential as a Senior Customer Success ManagerAre you ready to take your career to the next level and make a significant impact in the world of supply chain solutions? TrueCommerce is seeking a highly skilled and experienced Senior Customer Success Manager to join our EMEA team.About the RoleAs a Senior Customer Success Manager, you will be...

  • Senior Customer Success Manager

    4 days ago

    Coventry, Coventry, United Kingdom TrueCommerce Full time

    Unlock Your Potential as a Senior Customer Success ManagerAre you ready to take your career to the next level and make a significant impact in the world of supply chain solutions? TrueCommerce is seeking a highly skilled and experienced Senior Customer Success Manager to join our EMEA team.About the RoleAs a Senior Customer Success Manager, you will be...

  • Senior Customer Success Manager

    4 days ago

    Coventry, Coventry, United Kingdom TrueCommerce Full time

    Unlock Your Potential as a Senior Customer Success ManagerAre you ready to take your career to the next level and make a significant impact in the world of supply chain solutions? TrueCommerce is seeking a highly skilled and experienced Senior Customer Success Manager to join our EMEA team.About the RoleAs a Senior Customer Success Manager, you will be...

  • Senior Customer Success Manager

    1 week ago

    Coventry, Coventry, United Kingdom TrueCommerce Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our EMEA team at TrueCommerce. As a key member of our global supply chain network, you will be responsible for building and maintaining strong relationships with our most prestigious customers.Key ResponsibilitiesDevelop and execute strategic plans to drive customer success...

  • Senior Customer Success Manager

    1 week ago

    Coventry, Coventry, United Kingdom TrueCommerce Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our EMEA team at TrueCommerce. As a key member of our global supply chain network, you will be responsible for building and maintaining strong relationships with our most prestigious customers.Key ResponsibilitiesDevelop and execute strategic plans to drive customer success...

  • Senior Customer Success Manager

    2 weeks ago

    Coventry, Coventry, United Kingdom TrueCommerce Full time

    About the Role:We are seeking a highly skilled and experienced Senior Customer Success Manager to join our EMEA team at TrueCommerce. As a key member of our customer success team, you will be responsible for building and maintaining strong, long-term relationships with our most prestigious clients.Key Responsibilities:Develop and execute customized...