Duty Manager Hotel

3 days ago

London, United Kingdom Royal Garden Hotel Full time

The Royal Garden Hotel is looking for a Duty Manager to join our team.
The Duty Manager is ensure our guests have an incredible experience during their time at the hotel by supporting the operational departments in the delivery of their duties. As a key representative of the hotel, the Duty Manager is responsible for working with colleagues, planning and organizing to ensure excellent guest service standards. You will act as a Manager on Duty and be a point of contact for any issues or guest enquiries should they arise.

Whats in this for you?

We offer a wide range of benefits and have excellent opportunities for career advancement and development and provide exceptional training programs for all employees as well as supervisors and managers:
  • Enjoy a complimentary guest experience stay at our hotel within your first 6 months of service (accommodation and breakfast for 2 people)
  • Indulge in free meals featuring a healthy and balanced menu, complete with hot and cold buffet options.
  • Enhanced Annual leave (max. 33 days after 5 years)
  • Get a 50% discount in our Food & Beverage outlets - Min Jiang, Origin Kensington or Piano Bar
  • Be rewarded with £500-£1300 as a thank you through our Refer a Friend recruitment incentives
  • Monthly team appreciation events to celebrate team member achievements
  • Social Events including Annual Awards, Annual Team Member party, gala dinners and more.
  • Access career development and progression opportunities.
  • 1 day (paid - contractual hours) per year to volunteer for a cause you support, in addition to annual holiday leave
  • Uniforms provided and laundered complimentary, with dry-cleaning allowance for non-uniformed team members
  • Receive mental health support from our trained Mental Health First Aiders
  • Access our welfare service via the Employee Assistance Program, providing support through Health Assured.
  • Well-being programs- Eye test vouchers and contributions towards glasses, various wellbeing activities focused on mental and physical health, life assurance well-being/multi faith room


The key responsibilities of theDuty Managerinclude:
  • Providing a visible management presence while on duty
  • Supports operational teams and Heads of Department with guest complaints
  • To fully understand the operation of the fire panel and how to deal with activations in all situations
  • Reports all maintenance requirements and hazards in the workplace
  • Be familiar with the Hotel and Team Member Accommodation Fire Procedure and respond accordingly
  • Deal with disorderly guests, suspicious persons, undesirables, as necessary, including eviction from premises if appropriate
  • Support processes to ensure the delivery and maintenance of a positive safety culture
  • Support and carry out the necessary risk assessment on companies holding functions at the hotel ensuring that they hold to relevant paperwork to install any particular equipment
  • Fulfills any other duties when providing relief cover to the Security department
  • Participate in the leadership activity of the hotel
  • Be flexible in assisting around the Hotel in response to business and guest needs

Who are we?
The Royal Garden Hotel strives to be internationally recognised as five-star destination hotel, which offers excellent value where distinction in service comes naturally. We are located in Kensington High Street, side-by-side to Kensington Palace and Park.

When joining the Royal Garden team, you will be part of a professional, dedicated and enthusiastic environment, where we ensure that you will have a unique individual experience, from onboarding, learning and development to career progression - we are here to support you throughout your journey.


If you are interested in this position and have the full right to work in the UK, please send us a copy of your CV.


AMRT1_UKCT

  • Duty Manager Hotel

    3 days ago

    London, United Kingdom Royal Garden Hotel Full time

    The Royal Garden Hotel is looking for a Duty Manager to join our team.The Duty Manager is ensure our guests have an incredible experience during their time at the hotel by supporting the operational departments in the delivery of their duties. As a key representative of the hotel, the Duty Manager is responsible for working with colleagues, planning and...

  • Duty Manager Hotel

    4 days ago

    West London, South East, United Kingdom Royal Garden Hotel Full time

    The Royal Garden Hotel is looking for a Duty Manager to join our team.The Duty Manager is ensure our guests have an incredible experience during their time at the hotel by supporting the operational departments in the delivery of their duties. As a key representative of the hotel, the Duty Manager is responsible for working with colleagues, planning and...

  • Duty Manager

    2 weeks ago

    London, Greater London, United Kingdom Charlotte Street Hotel Full time

    We are currently seeking an experienced Operations Duty Manager to join our team at Charlotte Street Hotel. In this role, you will play a crucial part in maintaining the hotel's impeccable standards, ensuring guest satisfaction, and supporting the management team in their duties. The successful candidate can expect a competitive salary of £48,000 per annum,...

  • Guest Services Manager

    5 days ago

    London, United Kingdom Hotel Saint Full time

    We are seeking to hire Guest Service Manager to join our team in the City of London. The ideal candidate will be someone who is upbeat and positive who encourages the teams performance, who will steer the team their shift to ensure the hotel operates as smooth as possible to offer the overall care, hospitality, and service given to our customers throughout...

  • Duty Manager

    1 month ago

    London, United Kingdom Nobu Hotel Portman Square Full time

    Job Ref: NOB2325Branch: Nobu Hotel London Portman SquareLocation: London Portman Square, West LondonSalary/Benefits: £36688 plus up to £7000 service charge and benefitsContract type: PermanentHours: Full TimeHours per week: 42 hours per weekPosted date: 11/11/2024Closing date: 13/12/2024THE ROLE: DUTY MANAGERAs Duty Manager, you will be responsible for...

  • Duty Manager

    3 days ago

    London, United Kingdom Melia White House Hotel Full time

    The world is yours with Meli **Salary package: from £28,840K up to £30,000 // Great progression opportunities // Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards andreferralbonuses // many more** Duty Manager Mission: The purpose of this role is to ensure the wellbeing of all guests during their time at the...

  • Duty Manager

    2 weeks ago

    London, United Kingdom Melia White House Hotel Full time

    The world is yours with Meli **Salary package: from £28,840K up to £30,000 plus service charge// Great progression opportunities // Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards andreferralbonuses // many more** Duty Manager Mission: The purpose of this role is to ensure the wellbeing of all guests during...

  • Duty Manager

    1 month ago

    London, United Kingdom Melia White House Hotel Full time

    The world is yours with Meli **Salary package: £28,840K // Great progression opportunities // Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards andreferralbonuses // many more** Duty Manager Mission: The purpose of this role is to ensure the wellbeing of all guests during their time at the hotel by supporting the...

  • Duty Manager

    4 months ago

    London, United Kingdom Bulgari Hotel London Full time

      At the heart of Knightsbridge, the Bulgari Hotel London offers a luxurious experience that blends contemporary style with impeccable service. Our hotel is renowned for its elegance, sophisticated design, and commitment to delivering an unparalleled guest experience.  As a Duty Manager at Bulgari Hotel London, you will be a key figure in ensuring the...

  • Duty Manager

    1 month ago

    London, United Kingdom NoMad Hotel Full time

    THE NOMAD HOTELNoMad London, a World’s 50 Best Hotel 2023, is a luxurylifestyle hotel that takes residence in the heart of Covent Garden inside thehistoric, grade II-listed building famously known as The Bow StreetMagistrates’ Court. As the NoMad’s first presence outside the UnitedStates, NoMad London continues to offer a culture of gracious...

  • Duty Manager

    4 weeks ago

    London, United Kingdom Nobu Hotel London, Portman Square Full time

    Job Ref: NOB2325Branch: Nobu Hotel London Portman SquareLocation: London Portman Square, West LondonSalary/Benefits: £36688 plus up to £7000 service charge and benefitsContract type: PermanentHours: Full TimeHours per week: 42 hours per weekPosted date: 11/11/2024Closing date: 13/12/2024THE ROLE: DUTY MANAGER As Duty Manager, you will be responsible for...

  • Duty Manager

    2 weeks ago

    North West London, London, United Kingdom Melia White House Hotel Full time

    The world is yours with Meli **Salary package: from £28,840K up to £30,000 plus service charge// Great progression opportunities // Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards andreferralbonuses // many more** Duty Manager Mission: The purpose of this role is to ensure the wellbeing of all guests during...

  • Hotel Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom Charlotte Street Hotel Full time

    Firmdale Hotels, a renowned international group of luxury hotels and bars in London and New York, is seeking an ambitious and dedicated Operations Duty Manager to join their prestigious Charlotte Street Hotel. As an integral part of the hotel's operations team, you will be responsible for overseeing daily operations, ensuring exceptional service standards,...

  • Guest Services Manager

    5 days ago

    London, United Kingdom Hotel Saint Full time

    We are seeking to hire Guest Service Manager to join our team in the City of London. The ideal candidate will be someone who is upbeat and positive who encourages the teams performance, who will steer the team their shift to ensure the hotel operates as smooth as possible to offer the overall care, hospitality, and service given to our customers throughout...

  • Hotel Breakfast and Duty Manager

    3 weeks ago

    London, Greater London, United Kingdom Dakota Newcastle Full time

    About Dakota Newcastle">We are seeking an experienced Morning Manager to join our team at Dakota Newcastle. As one of the first faces our guests will see, we require somebody who loves mornings and is passionate about delivering exceptional service.">This role involves overseeing the morning operation of the hotel, including managing breakfast service, check...

  • Hotel Duty Management Specialist

    3 weeks ago

    London, Greater London, United Kingdom Hosco Full time

    Hosco Hotel - Job DescriptionDuty Manager Job Summary:Salary: £35,000 - £45,000 per annum (dependent on experience)This role requires a high level of responsibility, as you will be working closely with the Front Office Manager to ensure the smooth operation of the Front Office Team. As a Duty Manager, you will be responsible for managing safety and...

  • Duty Manager Leader

    3 weeks ago

    London, Greater London, United Kingdom NoMad Hotel Full time

    About the RoleAs a Duty Manager at NoMad London, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests. Your key responsibilities will include handling guest incidents, supervising the Front Desk and Bell Team, and working closely with other departments to ensure seamless operations.Main Duties...

  • Hotel Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Charlotte Street Hotel Full time

    Key ResponsibilitiesThis role involves overseeing daily hotel operations, working closely with managers to adapt to various scenarios across departments including Events, Food & Beverage, Front Office, Housekeeping, and the Kitchen.Duties and ResponsibilitiesLiaise between General Manager, guests, and operational team members.Monitor and uphold service...

  • Luxury Hotel Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom NoMad Hotel Full time

    NoMad London: A World-Class Hospitality ExperienceWe are seeking an experienced Duty Manager to join our team at NoMad London, a luxury lifestyle hotel located in the heart of Covent Garden. As a key member of our management team, you will be responsible for ensuring exceptional service delivery and creating memorable experiences for our guests.About the...

  • Night Duty Manager

    3 weeks ago

    London , London, UK, United Kingdom Bvlgari Hotel London Full time

    Night Duty Manager - London At the heart of Knightsbridge, the Bulgari Hotel London offers a luxurious experience that blends contemporary style with impeccable service. Our hotel is renowned for its elegance, sophisticated design, and commitment to delivering an unparalleled guest experience. As a Duty Manager at Bulgari Hotel London, you will be a key...