Duty Manager
1 month ago
THE NOMAD HOTEL
NoMad London, a World’s 50 Best Hotel 2023, is a luxury
lifestyle hotel that takes residence in the heart of Covent Garden inside the
historic, grade II-listed building famously known as The Bow Street
Magistrates’ Court. As the NoMad’s first presence outside the United
States, NoMad London continues to offer a culture of gracious hospitality
combined with understated elegance and comfort.
‘The best of New York hospitality with London Charm’
ABOUT THE ROLE- DUTY MANAGERTo provide quality
services to our guests and create memorable experiences for them; handle guest
incidents and follow through until full resolution; supervise Front Desk and Bell Team in service delivery; support Receptionists in upselling room
categories; work closely with other departments; responsible for overall
management of the daily operation.
Main Duties
& Responsibilities
- Supervise the
Reception team in checking in and checking out guests. - Increase occupancy, ADR and RevPAR index by making
accurate reservations using the implemented dynamic pricing strategies and implement upsell program. - Work closely with Finance department to follow-up on items, i.e., returned checks, rejected credit cards, employee discrepancies,
cashier handling. - Create rotas and
monitor team attendance. - Be responsible
for emergency and health/safety related situations. - Take
ownership of complaints ensuring final resolution and guest satisfaction.
Requirements
- Must have at least one year of previous
experience in a similar role from a luxury hotel environment. - Excellent customer service, teamwork and problem-solving
skills. - Good knowledge of Opera system, Microsoft Office and
Knowcross. - Fluent in spoken and written English.
WHAT WE OFFER
- £750
Refer a Friend Scheme - 50%
Employee discount in F&B outlets - Pension
Scheme - Complimentary
family meal and quality coffee/hot drinks whilst on duty - Growing
team with great training and progression opportunity - Paid
break and annual leave - Good
work/life balance - Your
birthday off (paid) after one year of service - Hotel
discount - Private
Health Care - Experience
Stay - Breakfast included - 5
days of paid sick leave for every rolling 12 months - Additional
holiday for each completed year of service
Please note whilst we wish we could respond to all applicants, only
those shortlisted will be contacted.
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