Duty Manager

1 month ago


London, United Kingdom NoMad Hotel Full time

THE NOMAD HOTEL

NoMad London, a World’s 50 Best Hotel 2023, is a luxury
lifestyle hotel that takes residence in the heart of Covent Garden inside the
historic, grade II-listed building famously known as The Bow Street
Magistrates’ Court. As the NoMad’s first presence outside the United
States, NoMad London continues to offer a culture of gracious hospitality
combined with understated elegance and comfort. 



‘The best of New York hospitality with London Charm’

ABOUT THE ROLE- DUTY MANAGER



To provide quality
services to our guests and create memorable experiences for them; handle guest
incidents and follow through until full resolution; supervise Front Desk and Bell Team in service delivery; support Receptionists in upselling room
categories; work closely with other departments; responsible for overall
management of the daily operation.

Main Duties
& Responsibilities

  • Supervise the
    Reception team in checking in and checking out guests.
  • Increase occupancy, ADR and RevPAR index by making
    accurate reservations using the implemented dynamic pricing strategies and implement upsell program.
  • Work closely with Finance department to follow-up on items, i.e., returned checks, rejected credit cards, employee discrepancies,
    cashier handling.
  • Create rotas and
    monitor team attendance.
  • Be responsible
    for emergency and health/safety related situations.
  • Take
    ownership of complaints ensuring final resolution and guest satisfaction.



Requirements

  • Must have at least one year of previous
    experience in a similar role from a luxury hotel environment.
  • Excellent customer service, teamwork and problem-solving
    skills.
  • Good knowledge of Opera system, Microsoft Office and
    Knowcross.
  • Fluent in spoken and written English.

WHAT WE OFFER


  • £750
    Refer a Friend Scheme
  • 50%
    Employee discount in F&B outlets
  • Pension
    Scheme
  • Complimentary
    family meal and quality coffee/hot drinks whilst on duty
  • Growing
    team with great training and progression opportunity
  • Paid
    break and annual leave
  • Good
    work/life balance 
  • Your
    birthday off (paid) after one year of service
  • Hotel
    discount
  • Private
    Health Care
  • Experience
    Stay - Breakfast included
  • 5
    days of paid sick leave for every rolling 12 months 
  • Additional
    holiday for each completed year of service



Please note whilst we wish we could respond to all applicants, only
those shortlisted will be contacted.





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