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Counter Fraud Technical Lead
1 month ago
Counter Fraud Technical Lead
Swansea
Negotiable Salary + Excellent Benefits
We are proud to exclusively partner with an exciting, growing and dynamic motor insurer to recruit a Counter Fraud Technical Lead, supporting the company's technical performance of counter-fraud from pre-sale to claim through continuous improvement of processes, investigation techniques, and strategy.
Key Responsibilities
- Driving excellent operational, financial and customer outcomes by owning key risk points throughout the Counter Fraud investigation lifecycle.
- Striving to improve technical quality standards by highlighting areas of opportunity, upskilling Operational teams, and sharing best practice.
- Assisting in the delivery of the company's Counter Fraud strategies for Claims and Underwriting.
- Owning the customer repudiation and declinature process in counter fraud.
- Assisting with delivering excellent litigation outcomes by providing support around strategy and decision making.
- Owning the organised fraud strategy, including the identification, upgrade and management of internal operations and their financial reporting.
- Acting as a technical referral point for investigation strategy and decision making on complex cases.
- Technical auditing, including organised fraud, litigation, repudiations and missed opportunities / leakage.