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Counter Fraud Technical Lead

1 month ago

Swansea, United Kingdom Claims Recruitment Services Full time

Counter Fraud Technical Lead

Swansea

Negotiable Salary + Excellent Benefits

We are proud to exclusively partner with an exciting, growing and dynamic motor insurer to recruit a Counter Fraud Technical Lead, supporting the company's technical performance of counter-fraud from pre-sale to claim through continuous improvement of processes, investigation techniques, and strategy.

Key Responsibilities

  • Driving excellent operational, financial and customer outcomes by owning key risk points throughout the Counter Fraud investigation lifecycle.
  • Striving to improve technical quality standards by highlighting areas of opportunity, upskilling Operational teams, and sharing best practice.
  • Assisting in the delivery of the company's Counter Fraud strategies for Claims and Underwriting.
  • Owning the customer repudiation and declinature process in counter fraud.
  • Assisting with delivering excellent litigation outcomes by providing support around strategy and decision making.
  • Owning the organised fraud strategy, including the identification, upgrade and management of internal operations and their financial reporting.
  • Acting as a technical referral point for investigation strategy and decision making on complex cases.
  • Technical auditing, including organised fraud, litigation, repudiations and missed opportunities / leakage.