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Lead Operations Technician in Swansea
2 months ago
Job Title: EMEA Lead Operations Technician
Location: South Wales/SW England
Join a pioneering global cybersecurity and training business that's at the forefront of industry innovation They are a dynamic company committed to delivering cutting-edge solutions and exceptional training experiences worldwide. They're looking for an energetic and experienced EMEA Lead Operations Technician to be a key player in their vibrant team.
Role Overview: As the EMEA Lead Operations Technician, you'll be the driving force behind the seamless execution of live training events across EMEA. This role offers a unique opportunity to lead a talented team, engage with exciting technical challenges, and ensure that both in-person and virtual events exceed expectations. Your expertise and leadership will be pivotal in delivering flawless, high-impact experiences.
Key Responsibilities:
Team Leadership & Development:
- Inspire and lead a team of Operations Technicians with guidance from the Head of Operations and HR.
- Spearhead recruitment and onboarding of new talent.
- Drive continuous learning and development to keep the team at the cutting edge of technology.
- Establish and manage team KPIs and objectives, and conduct annual Performance Development Reviews (PDRs).
Event Management:
- Conduct remote and on-site assessments of venue networks and Internet infrastructure to ensure readiness.
- Act as the primary technical liaison during live events, including training sessions, summits, and programs.
- Coordinate with on-site personnel and third-party vendors to ensure optimal network configurations.
- Set up, configure, and maintain technical equipment for top-tier hybrid events.
- Troubleshoot and resolve technical issues swiftly to ensure uninterrupted event execution.
- Collaborate with internal teams to support IT needs for student-facing activities.
Virtual Event Support:
- Manage and optimize virtual event platforms for flawless functionality.
- Provide expert guidance to Operations Technicians and instructors during virtual events.
- Technical Administration & Process Management:
- Oversee technical resources with precision, from call sheets to scheduling.
- Generate detailed reports on event-related technical issues and resolutions.
- Manage team schedules to guarantee full event coverage and resource allocation.
Collaboration & Continuous Improvement:
- Build and nurture strong relationships with peers and executives to drive operational excellence.
- Proactively seek and implement improvements to enhance event delivery and quality.
Qualifications:
- Degree in Information Technology, Computer Networking, or a related discipline, or equivalent experience.
- Hands-on experience in installing and configuring computer networking equipment.
- Proven ability to troubleshoot performance issues in live environments.
- Deep understanding of wired/wireless network concepts and enterprise-grade routing/switching hardware.
- Experience with network monitoring, traffic shaping solutions, and stateful Firewall configuration.
- Exceptional interpersonal skills with a knack for managing change and prioritizing tasks effectively.
- Thrives under pressure and excels in leading a team to achieve success.
Apply Today: Are you a motivated leader with a robust technical background and a passion for delivering outstanding event support? Apply now and embark on an exciting journey
