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Customer Services/Business Support Officer
4 months ago
Customer Service/Business Support OfficerTaunton£11.50 per hourFull Time ContractNovax Recruitment is actively seeking a Customer Service Officer based in Taunton. This is a contract position working full time hours.
The job:
* Responsible for receiving and administering all housing complaints into the service within set timescales.* Interrogating in-house systems, speaking to colleagues and using policies and processes to identify whether the contact received is a service request or complaint. * Making reasoned judgements to ensure the complaint or service request is triaged to the correct team. * Responding to residents via email or letter to acknowledge, reject or extend their complaint, within the scope of the Housing Ombudsman Complaint Handling Code. * Providing support to colleagues to ensure they are providing timely and high quality complaint responses. * Other admin tasks associated with complaint handling and team administration, which may include updating our customer liaison list, sending out responses, processing requests to escalate a complaint and handling complaint related queries from residents and colleagues when required.
The candidate:
* Experience working customer service, or strong business support skills.* Experience dealing with enquiries and complaints* Be customer focused with a high level of empathy and understanding.
How to apply:
Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on;
