Customer Service Representative

4 days ago


Taunton, Somerset, United Kingdom Jobseekers Recruitment Services Full time

About the Role

The Customer Service Advisor will be responsible for delivering exceptional customer service to our clients, primarily through answering incoming calls. This is a fantastic opportunity to join our growing business, who offer exceptional training in an outstanding professional environment.

Key Responsibilities

  • To take incoming calls and respond empathetically, escalating more complex cases.
  • To navigate and understand our clients' website and be able to promote it to customers.
  • To communicate in a clear and accurate manner to customers, including providing information and signposting to approved services.
  • To accurately record information and update the system.

Requirements

  • A desire to be part of a team that is passionate about customer service delivery.
  • A positive attitude, focused on improving service standards and customer outcomes.
  • Sound judgement and problem-solving skills.
  • A minimum of 5 GCSEs at grade C/Level 5 or above, which should include Maths and English.

Benefits

  • Starting salary of GBP24,912 rising to GBP26,088 (after probation).
  • 37.5 hours per week, with the possibility of working Saturdays on a rotational basis.
  • Car parking on site, subsidised canteen, charity days, flexible holiday entitlement, comprehensive induction, commitment to ongoing training, pension, private health insurance, life insurance, cycle to work scheme, and other benefits.


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