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Customer Service Executive

3 months ago

Kingston upon Thames, United Kingdom Page Personnel Secretarial & Business Support Full time

We are looking for a Quality & Customer Service Executive with minimum 1 year experience in Customer Services and is passionate about food and quality.

Client Details

A well established company in Kingston.

Description

  • Handling customer queries over telephone and email
  • Logging and updating of complaints database
  • Complaint investigation and close out
  • Complaint trend analysis
  • Coordinating insurance and supplier credit claims
  • Supporting on product recalls and withdrawals
  • Completing supplier questionnaires and customer forms
  • Ensuring supplier certifications are up to date
  • Engagement of continuous improvement within quality team
  • Support cross-functional requests

Profile

  • 1+ years' experience in Customer Services
  • Knowledge of food manufacturing and QA/QC systems would be beneficial but not essential

Job Offer

�? Be part of a growing mission-led business dedicated to better serve people & planet

?? Friendly, enthusiastic, like minded team - vibrant office working environment

�? Riverside location within close proximity of Kingston upon Thames town centre, train station (also close to Hampton Wick station). Car parking available on site.

?? Flexible working hours (start between 8.30-10am finish between 4.30-6pm)