Customer Service Executive

6 months ago


StainesuponThames, United Kingdom Uxbridge Employment Agency Full time

**Customer Service Executive**

**(hybrid working pattern, 3 days office based, 2 days home based)**

**Staines upon Thames**

**Salary: £30,000 - £35,000**

We are seeking a motivated, experienced and customer-focused individual to join our international client, within their friendly and skilled Customer Service team. If you thrive on supporting international customers, providing top-notch service, and enjoy working collaboratively within a global business environment, then this role is for you

**Key Responsibilities**:

- Manage and execute all process with operational excellence.
- Serve as the primary point of contact for the assigned customer portfolio, both internal and external.
- Process customer orders according to policies and manage through delivery.
- Actively monitor open orders to ensure timely and satisfactory delivery to customers.
- Proactively address disruptions in the process, such as material availability or transportation issues.
- Monitor monthly forecast consumption, managing customer order patterns, and addressing issues related to the demand and supply.
- Ensure proper documentation and compliance for export orders.
- Build Relationships:_
- Develop and maintain strong business relationships with customers to understand their needs and expectations.
- Collaborate with internal teams (Sales, Supply Chain, Planning, Logistics) and external partners to meet customer experience levels.
- Interact and collaborate with the Finance team to align on rebates and cash collection.
- Drive Continuous Improvement & Enhance Quality:_
- Suggest and collaborate on simplification initiatives to enhance parts of the current processes.
- Initiate and process customer complaints in line with the complaint management process, including follow-up on potential returns, internal progress, and closure of complaints with customers.

**Requirements**:
As a Customer Service Executive, you should possess the following added values:

- 2-4 years of professional experience in an international Chemical company or B2B environment. (Essential)
- Knowledge of other languages is an asset. But not essential.
- Strong communication skills with a customer-focused mentality.
- Ability to multitask in a dynamic business environment.
- Demonstrated proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).

**What’s in it for you?**
- Permanent position in an ambitious international company.
- Benefits include: private health insurance, company pension, death in service insurance, discretionary bonus dependent on company profitability.
- 25 days of holidays + BH

**What you need to do now**

For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.

We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice.

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Ability to Commute:

- Staines-upon-Thames (required)

Work Location: Hybrid remote in Staines-upon-Thames



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