Customer Experience Executive
5 months ago
Do you enjoy delivering exceptional customer experiences? Are you interested in finding out how businesses finance their assets? Are you a natural collaborator and the ultimate team player?
If your answer is 'yes' to all of these, keep reading.
Want to know a little about us?
At Novuna Business Finance, we help companies realise their ambitions through flexible finance solutions. Our business customers are incredibly diverse, and our commitment to sustainability means we have a special interest in supporting companies that are building a better tomorrow.
We're proud to be a **Top 50 Inclusive employer. **We're a signatory of the **Women in Finance** and the **Race at Work Charter** and we're **Disability Confident Committed**.
What does the role involve?
As a Customer Experience Executive, you will join us in delivering a market leading customer experience. You will use your excellent communication skills to resolve things fairly and appropriately, according to the customer's circumstances. You will build relationships with key stakeholders and collaborate with the wider team to help drive forward improvements, whilst continuing to uphold and deliver a fantastic customer journey. You will be working as part of a friendly and supportive team, using your knowledge and skills to delight customers whilst helping with a wide variety of queries and requests.
Attendance of the Staines office will be required for the first 3 months to ensure for robust training and to allow you to get to grips with the ethos of Novuna and how we work. Following initial training, the role will then adapt a hybrid approach with a minimum of 3 days per week in the office.
**Some of your key duties will include**:
- Work collaboratively with the team to ensure fair customer outcomes
- Provide complete transactional tasks accurately and within required timeframes
- Ensure system data and client information are accurately maintained, and work closely with colleagues to deliver a seamless service
What are we looking for?
We are looking for an enthusiastic individual to join the team with a willingness and desire to learn. You are a customer experience pioneer, and therefore being a good listener and communicator comes naturally to you. You are committed to ensuring our customers receive an excellent level of service at all times and adopt a positive can-do attitude.
Also, we're looking for the following:
- Friendly and professional telephone manner, with the ability to listen and advise
- Excellent written and verbal communication skills
- IT literate and comfortable learning new systems and processes
- Ability to work on your own initiative in addition to being a key team player
What can we offer you?
At Novuna we take our people promise seriously. If you join us, you'll have a **chance to make a difference, opportunities to learn, and time to shine**.
In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:
- Flexible hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
What's the next step?
We're **Disability Confident Committed**, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.
**#LI-Hybrid
-
Customer Experience Executive
5 months ago
Staines-upon-Thames, United Kingdom Novuna Full timeDo you have a strong commitment to providing exceptional customer experiences? Do you have excellent interpersonal skills and the ability to multitask? Are you interested in a career within Asset Finance? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? Trading under the brands of Mitsubishi HC Capital UK in the UK...
-
Customer Service Executive
5 months ago
Staines-upon-Thames, United Kingdom Uxbridge Employment Agency Full time**Customer Service Executive** **(hybrid working pattern, 3 days office based, 2 days home based)** **Staines upon Thames** **Salary: £30,000 - £35,000** We are seeking a motivated, experienced and customer-focused individual to join our international client, within their friendly and skilled Customer Service team. If you thrive on supporting...
-
Customer Experience Advisor
6 months ago
Staines-upon-Thames, United Kingdom OSS Full timeOur client is a leading flooring specialist who deliver incredible service for anybody and any budget. The secret to their success is their people. They are a family where everyone matters, they all work as a team and they try to do the right thing, they are always on the lookout for ways to be better. Due to continued growth, they are looking to expand...
-
Customer Experience Advisor
2 months ago
Staines-upon-Thames, Surrey, United Kingdom beBee Professionals Full time £25,000 - £35,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Staines, UK.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...
-
Customer Experience Lead
5 days ago
Staines-upon-Thames, Surrey, United Kingdom Wickes Full timeAbout WickesWe are a leading home improvement retailer with a long history of providing top-quality products and services to our customers. As a Store Operations Manager at Wickes, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business growth.Your primary responsibility will be to lead and...
-
Senior Solution Sales Executive
2 weeks ago
Staines-upon-Thames, United Kingdom ServiceNow Full timeJob DescriptionThe Solution Sales Executive will oversee market success of ServiceNow's Customer Workflows products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.You will achieve sales quotas for allocated accounts and/or...
-
Senior Solution Sales Executive
3 weeks ago
Staines-upon-Thames, United Kingdom ServiceNow Full timeJob DescriptionThe Solution Sales Executive will oversee market success of ServiceNow's Customer Workflows products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.You will achieve sales quotas for allocated accounts and/or...
-
Customer Experience Resolution Specialist
1 week ago
Staines-upon-Thames, Surrey, United Kingdom Bupa Full timeAs a key member of our team, you will be responsible for handling customer complaints in a professional and empathetic manner. This role requires excellent communication skills, both verbal and written, as well as the ability to analyze evidence objectively and make informed decisions.About UsBupa is a leading health insurance provider in the UK, committed...
-
Sales and Customer Experience Specialist
1 month ago
Staines-upon-Thames, Surrey, United Kingdom beBee Professionals Full time £20,000 - £30,000We are seeking a Sales and Customer Experience Specialist to join our team in Staines, United Kingdom. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.Key Responsibilities:Deliver exceptional customer service and support.Assist customers with product selection and provide...
-
Senior Solution Sales Executive
1 month ago
Staines-upon-Thames, United Kingdom ServiceNow Full timeJob DescriptionAs a member of our Solution Sales team you will have a major impact on our future success. Customer Workflows is a rapidly growing focus area for ServiceNow. Members of this team will have an opportunity to drive the growth engine for ServiceNow, along with support from the business unit, executive team, and sales.ServiceNow is seeking...
-
Senior Solution Sales Executive
2 weeks ago
Staines-upon-Thames, United Kingdom ServiceNow Full timeJob DescriptionAs a member of our Solution Sales team you will have a major impact on our future success. Customer Workflows is a rapidly growing focus area for ServiceNow. Members of this team will have an opportunity to drive the growth engine for ServiceNow, along with support from the business unit, executive team, and sales.ServiceNow is seeking...
-
Senior Solution Sales Executive
1 month ago
Staines-upon-Thames, Surrey, United Kingdom Servicenow Full timeJob SummaryWe are seeking a Senior Solution Sales Executive to drive the growth of our Customer Workflows platform in the UKI Healthcare and Higher Education sectors. As a trusted advisor to our customers, you will develop innovative business solutions that meet their needs and drive revenue growth.Key Responsibilities:Develop a sales strategy for allocated...
-
Customer Success Leader
7 days ago
Staines-upon-Thames, Surrey, United Kingdom Servicenow Full timeJob DescriptionThis is a senior leadership role within ServiceNow, responsible for delivering exceptional customer experiences to our most esteemed clients. As a Customer Success Leader, you will oversee the development of assigned accounts worldwide, leveraging innovative AI-enhanced technology to drive new business growth and executive relationship...
-
Customer IT Assurance Manager
4 weeks ago
Staines-upon-Thames, Surrey, United Kingdom Bupa Full timeJob Title: Customer IT Assurance ManagerJob Summary:We are seeking a highly skilled Customer IT Assurance Manager to join our team at Bupa. As a key member of our Technology External Assurance function, you will be responsible for enabling the operation of the TEA function focused on Customer IT Assurance. This includes the execution and management of...
-
Junior Customer Experience Executive
6 months ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time**Junior Customer Experience Executive** **Location**:Quorum Business Park, Longbenton, Newcastle, NE12 8BU **Full-time** **Salary**: £24,000 per annum **Working Hours**:40 per week, Mon-Fri, 9am - 6pm, early finish Fridays Hybrid - 2 days working from home **Holidays**: 21 days plus bank holidays increases to 23 days plus bank holidays after 1...
-
Executive Relationship Manager
6 days ago
Staines-upon-Thames, Surrey, United Kingdom Servicenow Full timeAbout the RoleWe are looking for an Executive Relationship Manager to join our team, responsible for managing executive relationships between ServiceNow and assigned clients. This is a critical role that requires strong leadership skills, strategic thinking, and excellent communication abilities.As an Executive Relationship Manager, you will work closely...
-
Customer Experience Executive
5 months ago
Stratford-upon-Avon, United Kingdom Green Sheep Group Ltd. Full timeGreen Sheep Group is a high growth, ambitious UK company in the baby and nursery sector. All starting from the design of an organic baby mattress, we now operate two award winning brands; Snüz and The Little Green Sheep, selling internationally and to many of the UK’s biggest retailers. We are delighted to have been awarded our second royal accolade and...
-
Business Contract Specialist
3 weeks ago
Staines-upon-Thames, Surrey, United Kingdom 1st Executive Full timeRole OverviewWe are seeking an experienced Procurement Manager for Security Operations to join our team at 1st Executive.Key Responsibilities:Carry out day-to-day running contracts and Supplier Management.Engage in negotiations with a large and challenging stakeholder community within a heavily-regulated environment.Requirements:2-5 years' Contract...
-
Enterprise Account Executive
1 month ago
Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full timeJob Title: Enterprise Account ExecutiveJob Summary:We are seeking an experienced Enterprise Account Executive to join our team at ServiceNow. As an Enterprise Account Executive, you will be responsible for producing new business sales revenue from a SaaS license model. This will involve account planning, territory planning, researching prospect customers,...
-
Program Coordinator
5 months ago
Staines-upon-Thames, United Kingdom ServiceNow Full time**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...