Neighbourhood Manager

1 month ago


London, United Kingdom CRA GROUP LIMITED Full time

3 months contract with a Local Authority

Job Summary:

To help our residents living in Camden s homes to have secure safe and affordable housing that meets their ongoing needs and provide help and assistance when they need it.

To act as the lead for a team of up to 10 Neighbourhood Officers and provide support in conjunction with their manager to a number of colocated staff.

To support and coach members of the team. To understand what residents need and want and consider how best to deliver this. The Neighbourhood Manager will understand patterns in resident demands and unblock barriers getting in the way of this work. This post holder will identify gaps in skills knowledge and experience of the team and work to fill these gaps; this includes recruitment training supervision and disciplinary matters as appropriate.

To work creatively and effectively with Service Managers and other colleagues to develop maintain and review Camden s landlord services. To monitor and evaluate the work of the service in conjunction with Neighbourhood Officers Team Leaders and multiple Heads of Service to ensure that measured data is being used to understand and improve the service. To take a designated or shared role in working with other services to understand interconnections and what needs to change to improve service delivery.

Key Duties/Accountabilities

The Neighbourhood Manager is responsible for maintaining an overview of current workloads of their Team working closely with their colleagues in other localities to spot patterns and trends in resident demands and needs and contribute to monitoring the overall effectiveness of the neighbourhood team in meeting purpose;

To understand residents properties and neighbourhoods in context.

To develop skills and knowledge in one or more key areas to meet residents demands.

To offer as part of a collaborative Neighbourhood Team one clear trusted point of contact to resolve residents demands Helping staff to support residents to solve problems at their root cause to build future strength in our communities and individuals; Actively learning from situations and dealing with the consequences of any gaps in service e.g. formal complaints.

To ensure neighbourhood officers deal with issues as early as possible and as much as possible pulling in support when needed to resolve resident issues in partnership with other officers services and organisations.

To learn about the work and develop the service in line with systems thinking principles to meet the changing needs of residents.

To understand the team s capacity for reactive and proactive work.

To work closely with and develop partnerships with other agencies teams and colleagues to deliver a service consistent with customers changing needs.

In conjunction with Community Safety and partner organisations address antisocial behaviour problems in the area managed and make a major contribution towards improving local community safety/SNT/mental health trust/ASC.

To act as lead contact for the District Management Committee; this includes preparing reports for DMC attending DMC meetings and ensuring bids are progressed within the financial year. Support staff to engage with residents in their neighbourhoods.

To promote and engage in restorative principles and participatory practice in working with our residents.

To manage the system of work at a locality level for up to 10 officers

To support problem solving with team members using systems thinking principles

Essential Experience Required:

Experience to spot patterns trends and blockages preventing an effective service and build evidence bases to support change is essential.

Experience of working closely with colleagues in other services to resolve problems minimise duplication and to pull in colleagues and partners where the skills or knowledge are not available in the Neighbourhood is essential.

Essential Qualification Required:

General education qualification is essential.

Additional information to note:

Working hours: 36 hours per week.

An enhanced DBS is required for this role.


The closing date for this position is 20th October 2024.







To help our residents living in Camden s homes to have secure, safe and affordable housing that meets their ongoing needs and provide help and assistance when they need it.

  • London, Greater London, United Kingdom Charteris Neighbourhood Tenant Co-operative Full time

    Responsibilities and ExpectationsAs a Co-operative Housing Worker at Charteris Neighbourhood Tenants Co-operative, your key responsibilities will include:Managing office administration and general duties, ensuring the smooth operation of our office and provision of high-quality services to our members and stakeholders.Liaising with members, tenants, and...

  • Neighbourhood Manager

    1 month ago


    London, United Kingdom CRA GROUP LIMITED Full time

    3 monthscontract with a LocalAuthorityJobSummary: Tohelp our residents living in Camden s homes to have secure safe andaffordable housing that meets their ongoing needs and provide helpand assistance when they needit. Toact as the lead for a team of up to 10 Neighbourhood Officers andprovide support in conjunction with their manager to a number...


  • London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a highly skilled and experienced Neighbourhood Manager to join our team at CRA GROUP LIMITED. The successful candidate will be responsible for leading a team of up to 10 Neighbourhood Officers and providing support to colocated staff.Key ResponsibilitiesDevelop and implement strategies to improve resident satisfaction and...


  • London, Greater London, United Kingdom ROYAL BOROUGH OF KENSINGTON AND CHELSEA Full time

    At the Royal Borough of Kensington and Chelsea, we are committed to creating a greener and more sustainable future for our residents. As a Project Manager for Sustainable Neighbourhoods, you will play a key role in leading our efforts to transform Notting Dale into an exemplar eco-neighbourhood.About the Role:We are seeking an experienced project manager to...

  • Neighbourhood Officer

    6 months ago


    London, United Kingdom Makepeaceltd Full time

    **Job Profile Information**:Neighbourhood Officer **This supplementary information for Neighbourhood Officer is for guidance and must be used in conjunction with the Job Capsule for**: **Job Zone**:Place - Housing and Tenancy. **Level - **Level 3, Zone 2 **Camden Way Category 2** **Role Purpose**: Neighborhood Officer operates as a landlord which is...


  • London, Greater London, United Kingdom Homerton Healthcare NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Neighbourhoods Meetings Development Manager to join our team at Homerton Healthcare NHS Foundation Trust. The successful candidate will be responsible for shaping and leading the development of multi-agency team working across the health and social care system in City and Hackney within...


  • London, Greater London, United Kingdom Spencer Clarke Group Full time

    Job Title: Interim Head of NeighbourhoodThis role presents an exciting opportunity to lead the delivery of a value-for-money neighbourhood and sheltered housing service, building safe and sustainable communities, and enhancing resident experiences.The successful candidate will be responsible for overseeing the housing management strategy improvement plan,...


  • London, United Kingdom Islington & Shoreditch Housing Association (ISHA) Full time

    ISHA **Position**: **Position** **Job Title**:Neighbourhood Services Officer **Hours**:35 hours (full time) **Location**:ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR **Salary**:£34,891.50 **Contract**:Permanent - (a) After reading the job description and person spec, why you feel you are a great fit, and how your experience matches the skills and...


  • London, United Kingdom Tempting Recruitment Full time

    **Tempting Recruitment **are working on behalf of our client, a **local authority **in the **West London **region, to recruit experienced **Head of Neighbourhood Services. **If you are looking to increase your earnings for the year, **Contract: 3-6 months (Possible Extension)** **Salary: £450 a day (Umbrella)** **Start Date: ASAP** **Shift Pattern: 36...


  • London, United Kingdom Novax Recruitment Ltd Full time

    **Neighbourhood Housing Officer** **Lambeth** **£23-£25 P/H (Umbrella)** We are currently seeking an experienced Neighbourhood housing officer to provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders. The overall...

  • Neighbourhood Manager

    4 months ago


    London, United Kingdom Peabody Full time

    Your typical day could start with a welcome visit to new tenants who’ve just moved in, before you go to a Residents’ Association meeting to hear residents’ concerns around local issues on their estate. Then you might be showing some residents how they can access Peabody’s self-service options for managing their account, before heading across to meet...


  • London, Greater London, United Kingdom Id Product Full time

    **Role:** Neighbourhood Officer**Based:** A specialist domestic abuse charity**Rate:** £20 - £24 per hour, depending on pay status**Duration:** Temporary, 3 months**Hours:** 35 hours, Monday to Friday, 9am – 5pmWe are seeking a Neighbourhood Officer to join our team. The successful candidate will provide high-quality neighbourhood customer services and...


  • London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Summary:To ensure our residents living in Camden s homes have secure, safe and affordable housing that meets their ongoing needs and provide help and assistance when they need it.The role involves acting as the lead for a team of up to 10 Neighbourhood Officers and providing support in conjunction with their manager to a number of colocated staff.The...


  • London, United Kingdom CV-Library Full time

    Position: Neighbourhood and Enforcement Manager Employer: B&D Reside Regeneration Ltd Location: Hybrid (Barking/Home) Salary: £62,000 - £70,000 p.a. Reporting to: Head of Neighbourhoods Panoramic Associates is excited to be recruiting for B&D Reside Regeneration Ltd as they embark on a transformative journey, reshaping the way they deliver...


  • London, Greater London, United Kingdom Sodo Pizza Full time

    Join our team as a Neighbourhood Hospitality Manager at Sodo Pizza, where you'll be responsible for delivering exceptional customer experiences and leading our front-of-house team.You'll oversee the day-to-day operations of the restaurant, ensuring seamless service delivery and maintaining high standards of hospitality. We're looking for someone with a...


  • London, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Role Purpose** This role provides a frontline, trusted service to our residents, as they move in and out of their homes, coping with changes in their personal circumstance or experiencing problems with their neighbours or in their communities. By assessing and understanding the context of people’s lives and identifying predictable...

  • Neighbourhood Officer

    7 months ago


    London, United Kingdom MMP Consultancy Full time

    Neighbourhood Officer required to join a fantastic housing provider, this will be working on a permanent contract based in London. As Neighbourhood Officer, you will play a key role in creating safer communities by providing customers with a high-quality housing management service, dealing with tenancy management and preventing Anti-Social Behaviour. Main...


  • London, Greater London, United Kingdom Homerton Healthcare NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Neighbourhoods Meetings Development Manager. The successful candidate will be responsible for shaping and leading the development of multi-agency team working across the health and social care system in City and Hackney within Neighbourhoods.Main...

  • Neighbourhood Manager

    4 weeks ago


    London, Greater London, United Kingdom Hatched Recruitment Group Full time

    Job Role: Neighbourhood ManagerCamden Job RoleTo provide secure, safe and affordable housing for residents and offer assistance when needed. The role involves leading a team of Neighbourhood Officers and collaborating with co-located staff to deliver effective services.Key Responsibilities:• Maintain an overview of current workloads and identify patterns...


  • London, United Kingdom PA Housing Full time

    **We are improving our service to deliver better outcomes for our residents and creating several fantastic new roles to help us achieve that. If you care about making a difference and want to support our local communities, you are in the right place.** **WE ARE CURRENTLY RECRUITING FOR OUR SCHEMES THAT ARE PRIMARILY BASED IN THE LONDON AREA. (LEWISHAM,...