Learning & Development Customer Relations Manager

1 month ago

Bristol, United Kingdom UK Civil Service Full time

Job summary

Do you have exceptional communication and stakeholder management skills?

Do you enjoy communicating verbally or in writing to diverse and varied audiences?

Have you got excellent analytical and data reporting skills?

Do you enjoy working in fast paced environments where change and adapting is key to achieve competing priorities?

If you are seeking a varied and interesting role where you can take a real difference, we�d love to hear from you

Please note: This part time role will require the successful applicant to work a total of thirty hours per week, the hours will be worked across Tuesday to Friday, or Monday to Friday as shorter days each week.

The advertised salary will be pro rata as the vacancy is part time.

Job description

This role sits within the Customer Relations (CR) team within Learning and Development (L&D). The CR team centralises the management of external training, is the �voice of the customer� and the �front shop� for L&D and therefore this role will be an ambassador for representing L&D in the business but also to ensure that our customer needs are addressed and properly managed.

The CR team responsibilities include the gathering and analysis of learning needs, management of the training budget, creation, delivery and maintenance of the engagement and comms strategy and plan, creation and maintenance of MI data dashboards as well as responding to general queries and inbox management.

This role will therefore, lead discussions around learning needs, budget, training evaluation, training application requests, creation and development of MI data dashboards, comms and engagement, continuous improvement, processes optimisation, amongst others as well as overseeing the work of the team�s Customer Relations Leads.

To achieve the above, the role holder will work closely with the other L&D strands, the Talent and Well-being Team, Apprenticeship team, the Single Points of Contact in the business as well as stakeholders directly.

Responsibilities include, but are not limited to:

L&D Partner to allocated business areas to assess their needs, collect and maintain their Learning Needs Analysis (LNA).Design, shape and create a learning needs analysis model that is future proof, proactive and that fully incorporates business needs and L&D interests.Lead on monthly budget review meetings with allocated business areas.Build calculations, reporting formats and provide analysis on budget figures.Report on budget on various forums and meetings.Oversee the CR inbox and that the responses to queries, management of training requests (from learning needs to invoice payment) and timeframes are managed according to the set processes and in a professional and timely manner.Design, shape and implement a Comms plan that serves L&D internally and externally.Lead on the development and design of the L&D data method and plan to implement a thorough and solid data approach.Lead on the development of dashboards to provide the business the Management Information they need to make informed decisions as well as a vehicle to promote L&D.Constantly review processes and ways of working to ensure maximum efficiency.Lead on the development of plans and timelines to achieve projects � these can be on the pipeline or ad-hoc.

For more information about the role and responsibilities please see the attached

Person specification

To thrive in this role, you will have experience working in a Learning and Development environment. You�enjoy working in a fast-paced environment, your strong organisational skills allow you to�adapt and prioritise changing demands.

You will be someone who naturally enjoys working collaboratively with different business areas and likes the challenge of influencing others to achieve business outcomes. You can build rapport quickly with both L&D and external stakeholders which enables you to build solid working relationships.

You will have proven experience using Microsoft office applications and in particular be comfortable using automation tools to reduce manual input and to streamline processes.

You will have proven experience of working with budget and other types of L&D data to create calculations, reporting formats, dashboards and provide analysis on valuable training insights.

You will also have proven experience of designing and implementing communication initiatives to share bespoke messages to different audiences.

To be suitable for this role you will hold a CIPD or equivalent L&D qualification or have the willingness to study towards this. You will also have the willingness to work towards a Continuous Professional Development (CPD).

Location information

This role can be based in Avonmouth, Birmingham, Bristol, Chadderton, Glasgow, Newcastle-upon-Tyne, Nottingham or Swansea. Please note that the Glasgow post will be based in Bishopbriggs and the Birmingham post will be based in Garrets Green.�

Your presence at one of these locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this.

Additional information

There may be occasional UK travel required with possible overnight stays.

Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.�

About Us

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.�

�

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.�

We�re working hard to:��

Make roads safer.Improve services for our customers.Make road transport greener and healthier.Harness the potential of technology and data.Grow and level up the economy.

We�re committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams where everyone is valued. You can grow, develop and progress, and make a real difference to society.�

We pride ourselves as being an employer of choice and welcome and encourage applications from everyone, such as ethnic minorities, women, disabled people and those who identify as LGBT+.�
�
To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work . �

Behaviours

We'll assess you against these behaviours during the selection process:

Making Effective DecisionsCommunicating and InfluencingDelivering at Pace

Benefits

An environment with flexible working options where we encourage a great work-life balance.Exceptional pension with an employer contribution of an average of 27%.Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30.8 Bank Holidays plus an additional Privilege Day to mark the King�s birthday .Latest IT and Tech devices.A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.Excellent learning and development tailored to your role including paid apprenticeships up to Masters level.Wide range of discounts schemes on high street names.Employee assistance program for health and wellbeing.Cycle to work scheme and Gym membership offers.For more information see .

�

  • Customer Relations Adviser

    2 weeks ago

    Bristol, United Kingdom water2business Full time

    **Looking to work for us? Great choice as we love it here too!**: We are looking for a Customer Relations Adviser to deliver a first-class experience in our team. In this role you will be dealing with all things customer. You join our dynamic Customer Relations team and will be helping customers with their billing queries and taking ownership of the customer...

  • Customer Relations Coordinator

    2 weeks ago

    Bristol, United Kingdom YTL Developments Full time

    We are looking for a Customer Relations Adviser to deliver a first-class experience in our team. In this role you will be dealing with all things customer. You join our dynamic Customer Relations team and will be helping customers with their warranty queries and taking ownership of the customer journey. This role is part of YTL Developments, where you willl...

  • Customer Relations Advisor

    4 weeks ago

    Bristol, United Kingdom Bristol Waste Company Full time

    **SALARY**: £29,450 per annum **HOURS**: 40 per week, Monday - Friday **LOCATION**: Albert Road, Bristol Customer Relations Advisor **Purpose of the role**: - Ensure that all customer complaints (both waste and FM), FOIs, SARs, and other informal communications are handled in a professional and timely manner and to agreed SLAs. - Investigate and...

  • Customer Relations Advisor

    14 hours ago

    Bristol, United Kingdom Bristol Waste Company Full time

    **SALARY**: £29,450 per annum **HOURS**: 40 per week, Monday - Friday **LOCATION**: Albert Road, Bristol Customer Relations Advisor **Purpose of the role**: - Ensure that all customer complaints (both waste and FM), FOIs, SARs, and other informal communications are handled in a professional and timely manner and to agreed SLAs. - Investigate and...

  • Early Careers

    3 weeks ago

    Bristol, United Kingdom Oyster Search & Selection Ltd Full time

    Established in 2008, Oyster Search & Selection specialise in recruiting HR professionals on behalf of a range of clients in Legal, Professional and Financial Services nationwide and internationally. We recruit in to roles for both HR Generalists and HR Specialistson a permanent and interim basis. We are currently recruiting for a number of new roles in...

  • Learning and Development Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom Hays Specialist Recruitment Limited Full time

    Learning and Development Manager, up to £60k pa + benefits, 12 month FTC, Bristol. Hybrid working.Your new companyThis is an opportunity to join a well established professional service organisation in Bristol. This organisation offers a vibrant and supportive working environment that recognises - and rewards - innovation and hard work.**Your new role**I am...

  • Customer Relations Officer

    1 month ago

    Bristol, Bristol, United Kingdom Computershare Full time

    Location: Bristol (Hybrid)This is a hybrid position based in Bristol. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.We give you a world of potential...

  • Customer Relations Officer

    4 weeks ago

    Bristol, Bristol, United Kingdom Computershare Full time

    Location: Bristol (Hybrid)This is a hybrid position based in Bristol. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.We give you a world of potential...

  • Learning and Development Manager

    2 weeks ago

    Bristol, United Kingdom Roxwell Talent Full time

    Delighted to be supporting this ambitious and growing national law firm in recruiting a Learning and Development Manager to join a high-performing team, supporting staff development across a mix of lawyer roles and Business Services roles, working to shape design and deliver the firm's development offering.This is a great opportunity to develop the firm's...

  • Learning and Development Manager

    2 weeks ago

    Bristol, United Kingdom Roxwell Talent Full time

    Delighted to be supporting this ambitious and growing national law firm in recruiting a Learning and Development Manager to join a high-performing team, supporting staff development across a mix of lawyer roles and Business Services roles, working to shape design and deliver the firm's development offering.You could be just the right applicant for this job...

  • Learning and Development Manager

    2 weeks ago

    Bristol, United Kingdom Roxwell Talent Full time

    Delighted to be supporting this ambitious and growing national law firm in recruiting a Learning and Development Manager to join a high-performing team, supporting staff development across a mix of lawyer roles and Business Services roles, working to shape design and deliver the firm's development offering.Qualifications, skills, and all relevant experience...

  • Customer Relations Administrator

    3 weeks ago

    Bristol, United Kingdom Bristol Airport Full time

    Bristol Airport is the South West's gateway to the world, with flights to over 125 destinations. We have ambitious plans, from supporting our strong business recovery to continuing our success with our long-term sustainability strategy. The ultimate vision - to be everyone’s favourite airport, delivering a future we can be proud of. It’s an incredibly...

  • Customer Relations Assistant

    3 weeks ago

    Bristol, United Kingdom Gi Group Full time

    **Full Time**: **Permanent**: - CUSTOMER RELATIONS ASSISTANT - Salary - £25k-£30k with £33k-£35k OTE - Uncapped - Location - Pill, Bristol - Hours of work - 9am-5pm - Days of work - Monday-Friday - Reporting to - Sales & Development Director - Purpose of the role: - Provide the first point of contact for customer, building strong business relationships...

  • Customer Relations Executive

    4 weeks ago

    Bristol, United Kingdom DAS UK Group Full time

    **About The Role**: *** We have an excellent new opportunity to join the Customer Relations team as a Customer Relations Executive to help support the delivery of a responsive complaint handling service to customers and business partners. This position will give you the opportunity to gain an understanding of all complaints handling activity conducted...

  • Customer Relations Advisor

    4 weeks ago

    Bristol, United Kingdom Reed Insurance Full time

    **Reed insurance are excited to be representing a leading legal expenses Firm.** **If a work life balance important to you? and you want to work for an organisation that values its employees and customers. Then this could be the right role for you** **No weekends !** **35 Hours per week and flexible working hours up to 3 days a week from home !** **And...

  • Customer Relations Advisor

    2 weeks ago

    Bristol, United Kingdom Integral UK Full time

    **Customer Relations Advisor - 12 Month FTC** **The Role** The role of the Customer Relations Advisor involves investigating and resolving complaints. Producing a report for the account manager or the client and identifying trends. Reporting to the complaints manager within the Helpdesk team. **Responsibilities** - Investigating the timeline of a...

  • Customer Relations Officer

    5 days ago

    Bristol, United Kingdom Computershare Full time

    **Location**:Bristol (Hybrid)** This is a hybrid position based in Bristol. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working. **We give you a world of...

  • Customer Relations Officer

    2 weeks ago

    Bristol, United Kingdom Bristol City Council Full time

    **Full Time, Permanent** You will join a centralised Customer Relations Team supporting hundreds of service-based officers who deal with thousands of Complaints and Councillor/MP cases each year. You will focus on Housing and Landlord Services casework, primarily Complaints, although there may be occasions when you will be required to work on non-Housing...

  • Customer Relations Adviser

    1 day ago

    Bristol, United Kingdom Water2business Full time

    Looking to work for us? Great choice as we love it here too! We are looking for a Customer Relations Adviser to deliver a first-class experience in our team. In this role you will be dealing with all things customer. You join our dynamic Customer Relations team and will be helping customers with their billing queries and taking ownership of the customer...

  • Customer Relations Adviser

    1 week ago

    Bristol, United Kingdom Water2business Full time

    Looking to work for us? Great choice as we love it here too! We are looking for a Customer Relations Adviser to deliver a first-class experience in our team. In this role you will be dealing with all things customer. You join our dynamic Customer Relations team and will be helping customers with their billing queries and taking ownership of the customer...