Customer Officer
1 month ago
Job summary
We are looking for motivated individuals who enjoy interacting with internal and external customers, have a keen eye for detail, and can get to the facts fast.���
One of our four core values is �customer-focus�. This is directly reflected in our primary���customer� strategy, our commitment to deliver a great service to a wide variety of customers.�Our customer team plays a vital and exciting role in the delivery of front-line service to our��customer.�
If you are customer-focused with a passion for delivering a first-class customer service, then this is a great opportunity for you to join a busy, tight-knit, and supportive customer team.
The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people�s lives, the communities where they live and the economy.
We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services.
For further information on the Planning Inspectorate, please see the information pack attached. You can also view our careers page at
Job description
You will be the face of the Inspectorate for many of our customers, who are mostly Local Planning Authorities, appellants, planning agents, interested parties and members of the public. You will work within a small, supportive team to produce accurate and comprehensive replies to complaints and queries, as well as handling sensitive data responsibly and answering requests for information in compliance with legislative requirements.��
For full information on the role and assessment process please refer to the candidate pack attached.
Office Attendance
All of our office-based roles are contractually located at Temple Quay House in Bristol. We encourage office attendance to foster collaboration, conversation, group creativity and employee wellbeing. You will be expected to attend Temple Quay House at least 12 times a year. Depending on your role, you may be required to attend more often than 12 times a year either permanently or temporarily to ensure we deliver our services in the most efficient and effective way for our customers. If you would like to discuss our Office Attendance in more detail, please contact us at �
Person specification
Essential Criteria
Excellent written and verbal communication skills.Experience of working in a service delivery or customer-focused role.Ability to organise, prioritise and manage a diverse caseload, meeting deadlines and targets.Working effectively both individually and as part of a team.Analytical and investigative skills�Desirable Criteria
Experience of communicating with a range of internal and external stakeholdersExperience in handling Freedom of Information and Subject Access Requests or willingness to undertake relevant training.�
Behaviours
We'll assess you against these behaviours during the selection process:
Communicating and InfluencingMaking Effective DecisionsManaging a Quality ServiceDelivering at PaceBenefits
Alongside your salary of �28,288, Planning Inspectorate contributes �7,666 towards you being a member of the Civil Service Defined Benefit Pension scheme. Flexible working options, including flexi-time, part-time, compressed hours and home working if suitable for the role.A working culture which encourages inclusion and diversity.25 days annual leave increasing by 1 day per year up to 30 days after 5 years, plus 1 privilege day to mark the King�s birthday. In addition to the normal bank holidays.Generous family friendly policies.Fast and modern IT kit which utilises Windows 10 and Microsoft 365, enabling seamless working from home and collaboration across teams.For full information see our Benefits information pack.�
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