Customer Service Officer
6 months ago
**Customer Service Officer**
**LOCATION**: Bristol
**SALARY**: £13.20 - £13.60 PAYE - £14.66 Umbrella - DOE
**DURATION**:3 months +
**HOURS**: 37.5 - Mon - Fri
**Start date**: February
About the role:
This role sits within a local Housing Association’s busy head office and its purpose is to be the first point of contact for incoming customer queries and to provide an end-to-end customer service.
Day to day duties:
- Provide our customers with a one-stop service that is able to advise and give informed guidance on a variety of services, in particular repairs and including housing management, tenancy management, estate management and rent recovery.
- Identify, accurately diagnose, and initiate customer repair requests, issuing the appropriate repair instruction, costing, and priority in line with the company’s repair obligations and policy
- Pro-actively seek solutions to customer enquiries by communicating with colleagues and contractors to resolve queries
- Identify and escalate concerns or safeguarding issues to the Customer Service Manager.
- Handle personal and sensitive information in a professional, confidential manner and in accordance with the Data Protection Act.
- Accurately input data, update records, create reports and administer requests
- Work with all our colleagues, customers and stakeholders collaboratively
**You will receive from BRC**:
- Dedicated, experienced consultants that specialise in supported housing recruitment
- Temp to perm opportunities available.
- Competitive rates of pay (PAYE & Umbrella on offer)
- 24/7 support for relief workers - out of hours numbers 07375 396 812
- FREE online training courses available
- Pension scheme contributions.
**Job Types**: Full-time, Temporary contract
**Salary**: £13.20-£14.66 per hour
Expected hours: 37.5 per week
Work Location: In person
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