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Head of Operations/Chief of Staff

4 weeks ago

Bristol, United Kingdom UK Civil Service Full time

Job summary

About the team

The Incubator for Artificial Intelligence ( - is an AI for public good programme which exists to harness the opportunities presented by AI to improve the lives of citizens. It focuses on priority projects across the whole of public services. We are a technical team, focussed on building things and learning quickly what works.�

Building on the work of No10 Data Science Team (10DS) and other leading technology teams across the civil service, will experiment and prove what is possible. It was recently announced that will expand a further 40 roles to build a scale up function, which will take successful incubated projects into production.

You can see more about our work on

Job description

What will the successful candidate be doing?

The successful candidate will report directly to our Deputy Director, Strategy and Business Engagement, and provide support to make sure the technical work of the team is well managed. They will also work to support the Director in team operations. This includes, for example, leading on key operational processes for the team such as financial management, recruitment, staff development and other operational functions.

This is not a policy role. You will be working with a technical delivery team who are building real products to apply AI to public services. Your role is to represent this work and build relationships with partners across other Government Departments (OGDs), Delivery bodies, Ministerial offices, and some external organisations. This will require a strong understanding of the policy landscape, but this role is grounded in delivery.�

This is a radical innovation team, and we hire team members who are collaborative, energetic, and are motivated to �get stuff done�, as well as being optimistic big picture thinkers. This role is perfect for somebody looking to operate in a start-up environment, using their skills and experience to make things happen for the public good. You will be expected to take initiative, playing a convening function to bring together the whole team, and make the best it can be. Whilst this role may have a management span, we are looking for someone who is able to, and enjoys, delivering the work. This might mean working outside of your direct remit, for example getting stuck into AI projects, recruitment, strategy or management of the team - if this sounds exciting, we�d love to hear from you

Person specification

Who are we looking for?


Key responsibilities will include:

Oversee day-to-day operations of , ensuring efficiency and effectiveness, including collaborating with senior leadership to ensure operations aligns with strategy and delivery goals.Manage and lead a small team of operations staff, providing guidance and support as needed.Develop and manage budgets, ensuring financial stability and sustainability for the team, and compliance with all key processes.Manage recruitment and staff development, including managing OKRs, leading on performance management for the team and working with line managers to make sure staff are effective and well supported in their roles.Develop an effective framework for line management, technical mentorship and performance management within the team. The team is mainly technical, with very short spans of control, so maintaining quality line management for the team is a responsibility of this role.Anticipate and respond to operational challenges and opportunities, making timely decisions to ensure success for the whole team.Represent in senior meetings and other external communications as needed. This will include representing the team to very senior stakeholders across Cabinet Office and beyond, building credibility and influence.Lead by example, role modelling high quality and effective operations in your work.Support the effective management and performance of the team by promoting diversity, inclusion, regular, honest and constructive feedback, and supporting continuous improvement.

The role

Experience, as demonstrated through the following skills:


A background in operations and management: This role is about the smooth operating of the team. You will be a senior person who is responsible for making the team work well - a background in a wide range of operational work is required, this must include �finance, HR, management and leadership.

Excellent communication skills: You will have outstanding verbal and written skills, and a track record of delivering high quality outputs to communicate plans and make things happen. You will be able to flex your style to the nature of the task, and work with private offices and others to design commissions that work.�

Ability to build relevant and wide professional networks quickly: You will have experience of engaging with senior decision makers and leaders across government or the private sector. You have existing professional networks that will get you started in this role ( CO, AI in government, DSIT). You will have the ability to forge new relationships quickly, and collaborate well with others.�

Project delivery at pace: You can deliver at pace in a complex environment, knowing how to balance competing priorities, upward manage, and collaborate effectively with others both within and outside of your team. You use your initiative to identify problems and proactively rectify them.

Desirable experience for this role:

Experience working on technology, digital, innovation and/or AI: Familiarity with applications of AI in the delivery of public services will be very useful, and/or a track record of advising senior decision makers about issues relating to digital, data and innovation.

Other digital skills: Any other digital skills you have will be very useful to the team.

We welcome a broad range of applicants and encourage you to apply. Strong candidates come from many different backgrounds. Studies show that talented people, especially those from groups underrepresented in their field, are more likely to doubt themselves and feel like an "imposter". Unique perspectives enrich teams, so we urge you to have confidence in your potential contributions. If aspects of this role resonate with you, please apply. We look forward to your application highlighting your skills and experiences.�

Office attendance

A minimum 60% of your working time should be spent at your principal workplace. If you attend other locations for official business this will also count towards this level of attendance.

Behaviours

We'll assess you against these behaviours during the selection process:

Delivering at PaceSeeing the Big PictureCommunicating and Influencing

Benefits

Alongside your salary of �64,700, Cabinet Office contributes �17,469 towards you being a member of the Civil Service Defined Benefit Pension scheme. Learning and development tailored to your role.An environment with flexible working options.A culture encouraging inclusion and diversity.A which provides an attractive pension, benefits for dependants and average employer contributions of 27%.A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

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