Reception and Reservations Manager

1 month ago


Truro, United Kingdom Cornwall Staff Agency Full time
  • Reception Reception Manager
  • Near Truro
  • Immediate Start
  • Award Winng resort operation

Exciting venture based in a luxury 5* hotel

Cornwall Staff Agency are looking for a talented and passionate food and beverage Manager to join our client's busy 5* award-winning hotel. Set on the Roseland Peninsula, the hotel benefits from spectacular sea views located south of Truro.

The ideal person will have experience within a similar role at a similar level. You must be focused, driven and passionate whilst also being engaging with the team.

  • Join a small successful team with breathtaking views
  • Varied and interesting role
  • Hands on 5* operation- we are looking for someone who can lead a team in a luxury hotel with a bar and restaurant operation.

The Role – Office Manager

The aim of this position is manage and support the Reception team and Reservations Office within Cornwall's highest rated 5* Country House Hotel. Supporting them in delivering the highest level of service from the moment the guest makes their reservation, right through to their departure.

The role is full time over 5 days, consisting of primarily Monday to Friday, with the need for flexibility to cover the needs of the department.

The role requires an organised and efficient candidate who can multitask and manage several teams simultaneously. They must be standards driven, as the service given to all guests is of the highest level and importance.

Whilst reporting directly to the General Manager, you will be supported in aspects of your role by the Assistant Office Manager, and working alongside the Reservations Manager you will create the management team of the Office.

Whilst all of the above is mandatory we are also looking for a candidate who can join our fun family firm. You must be able to build a rapport with your colleagues and the ultimate goal is to enjoy your job.

Candidate Criteria

This is a very high-quality operation and accordingly, candidates must have had significant exposure to top-quality hotel and leisure environments. Whilst at one level this is a traditional business, it is also progressive, and candidates should be able to demonstrate a much more contemporary outlook on life and an ability to adapt to a fast-moving, busy operation.

The Office Manager position offers a great deal of variety and expose to different elements of the hotel, therefore an understanding of its operations would be advantageous but is not essential. From telephone bookings to written correspondence, chauffeur arrangements to spa bookings the department is the hub of all guest interactions.

You will assist with our guest requirements and bespoke services and ensure that we build good relationships with our discerning guests. The Reception and Porter team are the first and last faces of the Hotel, creating lasting memory.

Essential Requirements and skills

  • Experience in managing an office in a Hotel environment.
  • Demonstrable experience in team management and leadership.
  • High levels of customer service are essential for this role.
  • IT literate – Office 365, proficient in Excel, word and Outlook.
  • Excellent use of written English.
  • Numerically literate, comfortable working with numbers, making sense of metrics and processing figures.
  • Experience in staff rota management.
  • The ability to exercise discretion is essential.
  • A good understanding of GDPR is required
  • Previous experience working in a reservations office would be desirable.
  • A proven experience operating a Property Management System is essential.

This position is based from the Hotel and home working is not available, please consider the commute prior to making an application.

Please note that a relocation package can be discussed, with the option of a cottage near to the hotel for accommodation.

Background

This amaxzing and beautifully located hotel, positioned as ‘the country house hotel by the sea', is Cornwall's top luxury hotel. Sitting in its own grounds, overlooking a beach with perfect sea views, the hotel offers traditional standards of comfort, luxury, and service that are increasingly difficult to find in the modern world. Rated by the AA as an 5-hotel.

The hotel is set in some 8 acres, has 45 well-appointed rooms, a traditional ‘Dining Room' and a fine dining restaurant. In addition, the hotel offers a broad range of leisure facilities including tennis, croquet, indoor and outdoor swimming pools, a small spa with two treatment rooms and a 38' motor launch which takes guests on excursions.

The hotel has now also entered a phase of significant growth with the development of further accommodation and improvements.

Package benefits

We pride ourselves on our team loyalty and longevity.

Our current benefits package is progressive and detailed below:

Staff meals whilst on duty

Uniform

50% discount for you and your family/friends in our restaurants

50% discount in their award winning Spa

Enhanced Pension contributions

Discounted rates of 50% in some of the world's most exclusive hotels and venues

Hospitality action support, available when you need it

We will also invest in people who invest in themselves and assist with your future development.

Generous, non-contractual, tronc gratuities system

If you would like to be considered for this exciting and unique position, then please apply today. We endeavour to contact all candidates.

This is a Full-time, Permanent role.

Pay: From £35,000.00 per year, which can include additional pay:

  • Loyalty bonus
  • Tips

Working schedule:

  • Monday to Friday

To find out more about this exciting opportunity, please send your cv in the first instance.

Indeed1


AMRT1_UKCT



  • Truro, TR1, Camborne, United Kingdom Cornwall Staff Agency Full time

    Reception Reception ManagerNear TruroImmediate StartAward Winng resort operation Exciting venture based in a luxury 5* hotelCornwall Staff Agency are looking for a talented and passionate food and beverage Manager to join our client's busy 5* award-winning hotel. Set on the Roseland Peninsula, the hotel benefits from spectacular sea views located south...

  • Hotel Office

    4 days ago


    Truro, United Kingdom Winners Recruitment Full time

    My client on the outskirts of Truro is seeking a competent and efficient Hotel Office & Reservations Manager to oversee the administrative and operational functions of the hotel's front office.The ideal candidate will ensure smooth daily operations, excellent customer service, and efficient communication between departments.As the office Manager you will be...

  • Hotel Office

    4 weeks ago


    Truro, United Kingdom CV-Library Full time

    My client on the outskirts of Truro is seeking a competent and efficient Hotel Office & Reservations Manager to oversee the administrative and operational functions of the hotel's front office. The ideal candidate will ensure smooth daily operations, excellent customer service, and efficient communication between departments. As the office Manager you...


  • Truro, Cornwall, United Kingdom Cornwall Staff Agency Full time

    The Reception and Reservations Manager role at Cornwall Staff Agency is a fantastic opportunity to join a successful team in a luxury 5* hotel.As a key member of the hotel's management team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience from reservation to departure.The ideal candidate will have...


  • Truro, United Kingdom County Homesearch International LTD. Full time

    **OUR POSITION IN A NUTSHELL** Our Corporate Housing team is expanding rapidly as the industry bounces back with enthusiasm and this is a newly-created role as our team is growing. The department is formed of two teams who work closely together: Reservations and Guest Services. This position is within the Reservations specialty and focuses on providing...

  • Reception Services

    7 months ago


    Truro, United Kingdom Royal Cornwall Hospitals Trust Full time

    The principle roles are to provide efficient and welcoming outpatient reception services across a large range of outpatient settings and provide day to day support to a group of outpatient reception staff ensuring best practice and adherence to Trust policies and procedures.The innovative post-holder will ensure that staffing and other resources within the...

  • Reservationist

    6 months ago


    Truro, United Kingdom The Nare Hotel Full time

    Job Title**:RESERVATIONIST** Department: Office / Reception Hours: 5 days per week, 40 hours a week. Reports to: Office Manager **Role Overview**: Reservation is where The Nare journey starts, the Reservationist makes the very first hotel impression. They are most knowledgeable about the hotel, the room locations and interiors. The Reservationists are...


  • Truro, United Kingdom County Homesearch International LTD. Full time

    **OUR POSITION IN A NUTSHELL** Our Corporate Housing team is expanding rapidly as the industry bounces back with enthusiasm and this is a newly-created role as our team is growing. The department is formed of two teams who work closely together: Reservations and Guest Services. This position is within the Guest Services specialty and focuses on providing...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    To lead by example and maintain high levels of customer care and administrative practice, across both the General Office and Outpatient Reception areas of the Trust, with a strong focus on data quality and activity recording. The General Office provides a front-line cash service for patients, visitors, and staff at the Royal Cornwall Hospital. The post...


  • Truro, Cornwall, United Kingdom Connells Group Full time

    We're looking for a highly motivated Branch Manager - Estate Agent to join our team in Truro. As a leader, you'll be responsible for running a profitable and well-organised office, providing an effective, efficient, and professional estate agency service to customers.About the RoleYou'll lead by example, delegating tasks with the aim to exceed standards of...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    To lead by example and maintain high levels of customer care and administrative practice, across both the General Office and Outpatient Reception areas of the Trust, with a strong focus on data quality and activity recording. The General Office provides a front-line cash service for patients, visitors, and staff at the Royal Cornwall Hospital. The post...


  • Truro, Cornwall, United Kingdom Winners Recruitment Full time

    Hotel Office Manager Opportunity with Winners RecruitmentWinners Recruitment is seeking a highly skilled and experienced Hotel Office Manager to oversee the front office operations of a hotel located on the outskirts of Truro.This is a full-time permanent position offering an annual salary of £35,000 for a 42-hour contract. The successful candidate will be...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    We are looking to appoint a cheerful and highly motivated person with great interpersonal and leadership skills, and a commitment to maintaining the highest levels of customer service to join our Patient Services team working across both General Office and Outpatient Reception Services. You will be self-motivated, adaptable, have excellent time management,...


  • Truro, United Kingdom Edhen Veterinary Surgery Full time

    An exciting yet challenging opportunity for a Customer Care Administrator to join the customer facing reception team of our independent Veterinary Surgery just a few miles outside Truro. Our practice has been designed with innovation and ease of the working day at the fore front of our minds. We like to make the entire day run as efficiently and calmly as...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    There is currently a vacancy for a Medical Laboratory Assistant in Histology within the department of Diagnostic and Molecular Pathology. As a Medical Laboratory Assistant you would work as part of a team, helping Consultant Pathologists and Biomedical Scientists in the management of patient’s samples for diagnosis. You will be required to have a...


  • Truro, Cornwall, United Kingdom Connells Group Full time

    Miller Countrywide is a leading residential estate agency with over 65 years of experience. We're seeking an experienced Branch Manager - Estate Agent to join our team in Truro.About the CompanyWe deal with all aspects of the property market, whether you are buying, selling, renting, or letting. Our team is dedicated to providing an excellent customer...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Applications are invited for the post of Medical Laboratory Support Worker (MLSW) in the Diagnostic and Molecular Pathology Department at the Royal Cornwall Hospital, Truro. The job purpose is to provide laboratory, clerical and data entry support and specimen reception cover as part of a laboratory team. This is a full time post working 37.5 hours per...


  • Truro, United Kingdom HIT Training Ltd Full time

    **Become a Hospitality Vocational Trainer and Shape the Future of Hospitality!** **Salary**: from £27,000 pro rata **Location**: Remote to cover the Cornwall & Devon area **Hours**:24 hours per week over 3 days Monday - Friday **Role**: Hospitality Vocational Trainer Ready to turn your hospitality expertise into a rewarding career? At HIT Training, one of...


  • Truro, Cornwall, United Kingdom Reed Full time

    We are seeking an experienced and organized individual to fill the role of School Administrator. This position will provide administrative support to the school, including HR, compliance, data management, and exam administration.Key Responsibilities:HR Administration: Handle recruitment, contract variations, and absence management.Compliance: Process DBS...

  • Medical Receptionist

    6 months ago


    Truro, United Kingdom Lander Medical Practice Full time

    GENERAL DUTIES Communicating with the public and practice population in a prompt, polite and appropriate manner, both by face to face contact and by telephone communication. Receiving and transporting messages for doctors and team members accurately and efficiently, in accordance with Practice policies. Working as part of a team, both within the Reception...