Guest Services Specialist, Corporate Housing

7 days ago

Truro, United Kingdom County Homesearch International LTD. Full time

**OUR POSITION IN A NUTSHELL**

Our Corporate Housing team is expanding rapidly as the industry bounces back with enthusiasm and this is a newly-created role as our team is growing. The department is formed of two teams who work closely together: Reservations and Guest Services. This position is within the Guest Services specialty and focuses on providing client service once the once the reservation has been confirmed.

Please don’t hesitate to contact Amy Puxty or Elizabeth Vail on 0203 003 4942 if you would like to discuss the position in more detail before applying. We are a somewhat niche industry and many people are not familiar with our services so we are happy to speak with you and answer any queries you may have

**WHAT YOU WILL ACCOMPLISH**

**Guest Services Specialty**
- Liaise with the Reservations team to ensure all reservation and contact details for the client’s chosen option are correct.
- Manage and execute paperwork and system entry, including the flow of move-in / move out.
- Coordinate & conduct pre-arrival calls; ensure move-in procedures are delivered; resolve any move-in issues.
- Follow up on Intent to Vacate notices and ensure move-out procedures are delivered; resolve any move-out issues such as damage claims.
- Process all extensions with client, property, and guest.
- Set up inventory units by organizing furniture, utilities, maid service etc. when required.
- Provide escalation support for guest, client, property, and provider issues.
- Escalate major service failures to management.
- Liaise with finance to ensure provider invoices match the reservation and the system where necessary.

**WHAT WE'RE LOOKING FOR**
- Previous administrative experience in any type of company (experience related to our industry would be a bonus but is not essential, for example hotel reservations, real estate, or serviced apartments)
- Strong experience using Microsoft Office Suits/O365 in a business environment
- Demonstrated experience learning & using in-house specialist systems
- Ability to work effectively in a team environment.
- A client-focused approach
- Strong & professional communication skills.
- Your own international travel experience and/or having previously worked in a global environment would be advantageous but is not essential

**WHO WE ARE**

The Dwellworks experience is driven with passion, hard work and integrity. We search for the team players, the go-getters, and the innovators who are hungry to learn. We love promoting from within and expect there to be plenty of opportunities for progression as our team continues to grow.

We promote a relaxed, well-rounded environment where associates can explore and engage in extensive opportunities such as our associate led-committees (wellness, green, philanthropy, and fun). We operate an agile working scheme to promote a good work-life balance, meaning that you can choose to work part-time from home and part-time in the office, or full-time in the office if you prefer.

Here at Dwellworks, we want you to succeed, we want you to grow, and we want you to thrive

  • Reservations Specialist, Corporate Housing

    7 days ago

    Truro, United Kingdom County Homesearch International LTD. Full time

    **OUR POSITION IN A NUTSHELL** Our Corporate Housing team is expanding rapidly as the industry bounces back with enthusiasm and this is a newly-created role as our team is growing. The department is formed of two teams who work closely together: Reservations and Guest Services. This position is within the Reservations specialty and focuses on providing...

  • Reservations Specialist, Corporate Housing

    2 weeks ago

    Truro, Cornwall, United Kingdom County Homesearch International LTD. Full time

    OUR POSITION IN A NUTSHELLOur Corporate Housing team is expanding rapidly as the industry bounces back with enthusiasm and this is a newly-created role as our team is growing.The department is formed of two teams who work closely together: Reservations and Guest Services. This position is within the Reservations specialty and focuses on providing client...

  • Area Housing Officer

    3 weeks ago

    Truro, United Kingdom Cornwall Housing Full time

    At Cornwall Housing, we’re about delivering homes and services to the communities of Cornwall. We want people who care about our neighbourhoods and the residents who live there. We need talented people who can work with others and who want to make a difference! **The role** Working within our housing team and with colleagues across the company this is an...

  • Sales & Guest Experience Coordinator

    1 week ago

    Truro, United Kingdom Cornish Gems Ltd Full time

    **Job Title**: Sales & Guest Experience Coordinator **Reports** **to**: Head of Sales & Guest Experience **Reports**: Direct = None **Location**: Truro, Cornwall If you’re looking to work somewhere truly extraordinarythere’s no place like Cornish Gems. We are looking for a driven sales and guest experience coordinator to join our team of passionate...

  • Sales & Guest Experience Coordinator

    2 weeks ago

    Truro, Cornwall, United Kingdom Cornish Gems Ltd Full time

    Job Title: Sales & Guest Experience CoordinatorReports to: Head of Sales & Guest ExperienceReports: Direct = NoneLocation: Truro, CornwallIf you're looking to work somewhere truly extraordinarythere's no place like Cornish Gems.We are looking for a driven sales and guest experience coordinator to join our team of passionate local travel experts who are...

  • Head of Sales

    4 weeks ago

    Truro, United Kingdom Cornish Gems Ltd Full time

    **Job title**:Head of Sales & Guest Experience - **Reports** **to**: Director of Guest Experience & Brand - **Reports**: Direct = circa 6 - **Position**: Full Time (35 hours per week), 5 days a week Monday to Saturday (minimum two Saturdays per month) + occasional out of hours phone cover - **Location**: Truro, Cornwall - **Salary**: Negotiable, Dependent On...

  • Sales and Guest Experience Coordinator

    4 weeks ago

    Truro, United Kingdom Check On Recruitment Full time

    My client is looking for a driven Sales and Guest Experience Coordinator to join their team of passionate local travel experts who are deeply rooted into the Cornish way of life and protecting Cornwall and our planet. As one of the Sales and Guest Experience coordinators you will contribute to drive the sales, bookings and guest experience for their...

  • Sales and Guest Experience Coordinator

    4 weeks ago

    Truro, United Kingdom Check On Recruitment Full time

    My client is looking for a driven Sales and Guest Experience Coordinator to join their team of passionate local travel experts who are deeply rooted into the Cornish way of life and protecting Cornwall and our planet.As one of the Sales and Guest Experience coordinators you will contribute to drive the sales, bookings and guest experience for their...

  • Sales & Guest Experience Coordinator

    4 weeks ago

    Truro, United Kingdom Cornish Gems Ltd Full time

    **Job Title**: Sales & Guest Experience Coordinator **Reports** **to**: Head of Sales & Guest Experience **Reports**: Direct = None **Location**: Truro, Cornwall **About Cornish Gems** Proudly independent, we curate memorable holiday experiences like no other, with the wellbeing of our communities and planet at our hearts. A Real Living Wage Employer,...

  • Sales and Guest Experience Coordinator

    2 weeks ago

    Truro, United Kingdom Check On Recruitment Full time

    My client is looking for a driven Sales and Guest Experience Coordinator to join their team of passionate local travel experts who are deeply rooted into the Cornish way of life and protecting Cornwall and our planet. As one of the Sales and Guest Experience coordinators you will contribute to drive the sales, bookings and guest experience for their...

  • Sales and Guest Experience Coordinator

    2 weeks ago

    Truro, Cornwall, United Kingdom Check On Recruitment Full time

    My client is looking for a driven Sales and Guest Experience Coordinator to join their team of passionate local travel experts who are deeply rooted into the Cornish way of life and protecting Cornwall and our planet. As one of the Sales and Guest Experience coordinators you will contribute to drive the sales, bookings and guest experience for their...

  • Sales & Guest Experience Coordinator

    2 weeks ago

    Truro, Cornwall, United Kingdom Cornish Gems Ltd Full time

    Job Title: Sales & Guest Experience CoordinatorReports to: Head of Sales & Guest ExperienceReports: Direct = NoneLocation: Truro, CornwallAbout Cornish GemsProudly independent, we curate memorable holiday experiences like no other, with the wellbeing of our communities and planet at our hearts.A Real Living Wage Employer, we were proud to be listed in the...

  • Front of House Team Member

    4 weeks ago

    Truro, United Kingdom The Rising Sun Full time

    **About us** The Rising Sun is a small business in Truro, TR1 1ED. We are social, fast-paced and professional. Our work environment includes: - Growth opportunities - On-the-job training - Lively atmosphere **Responsibilities**: - Caring about every guests experience - Answer questions from guests. - Provide information about products and services. -...

  • Estate Services Team Leader

    2 weeks ago

    Truro, Cornwall, United Kingdom Cornwall Housing Full time

    At Cornwall Housing, we're about delivering homes and services to the communities of Cornwall. We care about our neighbourhoods, so we're expanding our estate services team. We're looking for a team leader with experience of managing projects and contractors/service providers to join the team. We need talented people who can work with others and who want to...

  • Front of House Team Member

    3 weeks ago

    Truro, United Kingdom William IV Truro Full time

    We’re looking for an enthusiastic Team Member to help us deliver a warm welcome to our guests, and ensure a consistently high level of service. This role encompasses everything Front of House, however, dependent on age and level of experience will depend on where you are based within the business and your level of pay. **Travel to and from work,...

  • Estate Services Team Leader

    4 weeks ago

    Truro, United Kingdom Cornwall Housing Full time

    At Cornwall Housing, we’re about delivering homes and services to the communities of Cornwall. We care about our neighbourhoods, so we’re expanding our estate services team. We're looking for a team leader with experience of managing projects and contractors/service providers to join the team. We need talented people who can work with others and who want...

  • Front of House

    1 week ago

    Truro, United Kingdom Beefeater Full time

    We're currently recruiting in our Carnon Inn Truro Beefeater. Working 16 hours per week, paying up to £11.49 per hour. **Front of House - Carnon Inn Truro Beefeater** Come and be the friendly face of Beefeater in Truro. Use your fun personality to welcome guests into our restaurant and enjoy their meal as a Front of House Team Member. Immediate start, no...

  • Front of House Team Member

    3 weeks ago

    Truro, United Kingdom William IV Truro Full time

    We’re looking for an enthusiastic Team Member to help us deliver a warm welcome to our guests, and ensure a consistently high level of service. This role encompasses everything Front of House, however, dependent on age and level of experience will depend on where you are based within the business and your level of pay. **Travel to and from work,...

  • Front of House

    4 weeks ago

    Truro, United Kingdom Beefeater Full time

    **Front of House - Carnon Inn Truro Beefeater - Restaurant** Come and be the friendly face of Carnon Inn Truro Beefeater. Use your fun personality to welcome guests into our restaurant and enjoy their meal as a Front of House Team Member. Immediate start, no experience needed. **PAY RATE**: Up to £10.52 per hour **CONTRACT TYPE**: Fixed Term - Until...

  • Housing Support Worker

    2 weeks ago

    Truro, United Kingdom Harbour Housing (Cosgarne Hall Ltd) Full time

    Be on the front line of making a difference to the lives of vulnerable people in Cornwall. Here at Harbour Housing, we operate supported accommodation properties across mid-Cornwall for homeless people with multiple support needs - such as mental health, addiction or fleeing domestic abuse and sexual violence. The role of a support worker is to provide...