Guest Services Specialist, Corporate Housing
7 months ago
**OUR POSITION IN A NUTSHELL**
Our Corporate Housing team is expanding rapidly as the industry bounces back with enthusiasm and this is a newly-created role as our team is growing. The department is formed of two teams who work closely together: Reservations and Guest Services. This position is within the Guest Services specialty and focuses on providing client service once the once the reservation has been confirmed.
Please don’t hesitate to contact Amy Puxty or Elizabeth Vail on 0203 003 4942 if you would like to discuss the position in more detail before applying. We are a somewhat niche industry and many people are not familiar with our services so we are happy to speak with you and answer any queries you may have
**WHAT YOU WILL ACCOMPLISH**
**Guest Services Specialty**
- Liaise with the Reservations team to ensure all reservation and contact details for the client’s chosen option are correct.
- Manage and execute paperwork and system entry, including the flow of move-in / move out.
- Coordinate & conduct pre-arrival calls; ensure move-in procedures are delivered; resolve any move-in issues.
- Follow up on Intent to Vacate notices and ensure move-out procedures are delivered; resolve any move-out issues such as damage claims.
- Process all extensions with client, property, and guest.
- Set up inventory units by organizing furniture, utilities, maid service etc. when required.
- Provide escalation support for guest, client, property, and provider issues.
- Escalate major service failures to management.
- Liaise with finance to ensure provider invoices match the reservation and the system where necessary.
**WHAT WE'RE LOOKING FOR**
- Previous administrative experience in any type of company (experience related to our industry would be a bonus but is not essential, for example hotel reservations, real estate, or serviced apartments)
- Strong experience using Microsoft Office Suits/O365 in a business environment
- Demonstrated experience learning & using in-house specialist systems
- Ability to work effectively in a team environment.
- A client-focused approach
- Strong & professional communication skills.
- Your own international travel experience and/or having previously worked in a global environment would be advantageous but is not essential
**WHO WE ARE**
The Dwellworks experience is driven with passion, hard work and integrity. We search for the team players, the go-getters, and the innovators who are hungry to learn. We love promoting from within and expect there to be plenty of opportunities for progression as our team continues to grow.
We promote a relaxed, well-rounded environment where associates can explore and engage in extensive opportunities such as our associate led-committees (wellness, green, philanthropy, and fun). We operate an agile working scheme to promote a good work-life balance, meaning that you can choose to work part-time from home and part-time in the office, or full-time in the office if you prefer.
Here at Dwellworks, we want you to succeed, we want you to grow, and we want you to thrive
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