Alumni and Supporter Engagement Officer

The University

At Durham University we are proud of our people.A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other.

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally.Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

We would be thrilled if you would consider joining our thriving University. Further information about the University can be foundhere

The Role and the Department

The Development and Alumni Relations Office (DARO) is responsible for coordinating philanthropy, alumni and supporter engagement, advancement services, and supporter communications on behalf of the University. DARO works with colleges, academic departments, research centres and institutes, wider student experience partners, and professional services departments (PSS) to engage over 230,000 alumni and supporters around the world. DARO is part of the Advancement division and along with both Marketing and Communications it collectively contributes to the enhancement of Durham University's reputation as a globally outstanding, inclusive, and forward-looking institution.

In support of this global operation, the Alumni and Supporter Engagement (ASE) team are ultimately responsible for building and maintaining lifelong community connections, driving continuously higher levels of engagement, including providing opportunities and support for our alumni; managing volunteers and their contributions pan university; managing individual giving and fundraising appeals; and developing and delivering advancement communications initiatives. The ASE team consists of a dedicated team of Advancement professionals underpinning and complementing the vital work of DARO.

Individual Giving is part of ASE and focuses on the delivery of mass fundraising appeals to maximise participation from the alumni community. In doing so, we can raise funds to support projects across the University including student support initiatives, wider student experience programmes and research projects. The team has ambitious plans to grow income through a programme of telephone fundraising campaigns, digital and direct mail appeals and stewardship activities.

Key responsibilities of the Alumni and Supporter Engagement Officer (Individual Giving and Stewardship) include:

• Working with the Alumni and Supporter Engagement Manager (Individual Giving and Stewardship) to deliver mass fundraising and stewardship communications and events using a range of channels including mail, email, web and telephone.

• Leading the delivery of telephone fundraising appeals.

• Working closely with colleagues to ensure fundraising and stewardship activities support donor retention and acquisition aims.

• Gathering case studies, quotes and statistics for the purpose of developing impactful donor engagement materials.

This role will suit a candidate who is:

• Enthusiastic about fundraising and passionate about delivering an excellent donor experience.
• A strong communicator who can inspire others to support Durham.
• A skilled project manager with a creative approach to problem solving.

This is a hybrid role, with a minimum 2 days a week spent in our office in Durham and the remainder from home. Option to work in the office full time if preferred.

Working at Durham

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

• 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days per year.
• No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
• Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
• On site nursery is available and access to holiday camps for children aged 5-16 throughout the year.
• Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
• There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities.
• The opportunity to take part in staff volunteering activities to make a difference in the local community
• Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.
• We offer generous pension schemes.

Durham University is committed to equality, diversity and inclusion

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It's important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.If you have taken time out of your career, and you feel it relevant, let us know about it in your application.If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.

What you need to demonstrate when you apply/Person Specification

When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role.Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterisk* next to it, it may be given additional weighting when your application is considered.

Your application should cover the following criteria:

Essential Criteria

Qualifications/Experience

Five GCSE's at least Grade C or level four (or equivalent) including English Language and Mathematics or a Post-16 qualification or equivalent experience. Experience and expertise in the development and delivery of services. Experience of providing advice and guidance to a range of customers and colleagues.Experience of implementing policies and procedures.

Skills/Abilities/Knowledge

5. Excellent spoken and written communication skills including the ability to develop effective working relationships, both internally and externally.

6. Strong digital competence across a range digital devices and apps including digital communication tools, Microsoft 365 applications, business systems.

7. Committed to continuing professional development.

8. Ability to plan and organise events and activities involving the service.

9. Ability to solve problems as part of a team and decide on and plan appropriate solutions.

10. Ability to participate in networks to share and discuss good practice and exchange information.

11. Ability to contribute to operational planning activities.

Desirable Criteria

• Previous experience in a stewardship or fundraising role.

• Experience of analysing data and project results to inform future activity.

• Knowledge of Raiser's Edge or similar fundraising database.

• Experience of using design packages such Canva, InDesign or similar.

How to apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above.Where there are desirable criteria we would also urge you to provide any relevant evidence.Please don't forget to check if there is any weighted criteria (see above).

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.

Submitting your application

We prefer to receive applications online.We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails.

What you are required to submit:

• A CV
• A covering letter or statement which shows examples of how you meet all of the essential criteria within the Person Specification (above) and where possible the desirable criteria.

Contact details
If you would like to have a conversation about the role, please contact Rosie Morris, Alumni and Supporter Engagement Manager (Individual Giving) rosie.morris@durham.ac.uk

Typical Role Requirements

Service Delivery

• Show a commitment to equality, diversity and inclusion and the University's values.

• Ensure that the University's procedures and values are always reflected in all aspects of the service and adapt ways of working where this is not evident.

• Provide specialist advice and make decisions to resolve problems relating to the services you are responsible for example, by delivering a stewardship and fundraising communications that meet the needs of a wide range of donors.

• Use your experience and problem-solving skills to investigate and resolve issues relevant to your role and make recommendations based on your findings.

• Manage, maintain and monitor designated equipment, facilities, and systems to ensure safety, security and compliance.

• Provide the best possible service to colleagues and donors by reviewing and make suggestions to improve the service.

• Collect and record data and information accurately.

• Organise and analyse data and information to ensure it is accurate and provide reports to senior colleagues on patterns and trends.

• Ensure that public areas are safe and secure and respond to and report any incidents.

• Support the welfare of our students and refer them to appropriate support services when necessary.

Planning and Organising

• Plan and organise own workload to deliver the role.

• Manage the delivery of frontline services in a variety of different outlets and buildings across the University.

• Plan, manage and deliver assigned projects, activities and donor events in accordance with agreed objectives.

• Supervise the work of staff and teams involved in delivering events, project work or core operational service.

• Seek feedback from staff, students and donors to ensure that the service is updated to meet customer expectations.

• Manage budgets and expenditure including buying (and returning) goods and services.

Communication/Liaison

• Develop and improve services by taking part in meetings, working groups and committees.

• Liaise with other service areas to ensure the most diverse and accessible delivery and promotion of projects, events and initiatives.

• Create good working relationships, including internal and external networks which allow you to increase your knowledge and skills, while swapping information with peers.

• Act as a key point of contact between the University and internal and external stakeholders, including donors and employers.

• Build relationships with contractors, third-party suppliers and sector peers to share good practice, exchange information and work together on joint initiatives.

• Deliver internal and external presentations and public relations events promoting the Durham University reputation and encouraging participation and income generation.

• Any other reasonable duties.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham Universitywhich provides information on the collation, storing and use of data.

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

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