Alumni and Supporter Engagement Manager

4 weeks ago

Durham, United Kingdom Durham University Full time

The Role and Department

The Development and Alumni Relations Office (DARO) is responsible for coordinating philanthropy, alumni and supporter engagement, advancement services, and supporter communications on behalf of the University. DARO works with colleges, academic departments, research centres and institutes, wider student experience partners, and professional services departments (PSS) to engage over 230,000 alumni and supporters around the world. DARO is part of the Advancement division and along with both Marketing and Communications it collectively contributes to the enhancement of Durham University’s reputation as a globally outstanding, inclusive, and forward-looking institution.

In support of this global operation, the Alumni and Supporter Engagement (ASE) team are ultimately responsible for building and maintaining lifelong community connections, driving continuously higher levels of engagement, including providing opportunities and support for our alumni; managing volunteers and their contributions pan university; managing individual giving and fundraising appeals; and developing and delivering advancement communications initiatives. The ASE team consists of a dedicated team of Advancement professionals underpinning and complementing the vital work of DARO.

The role of Alumni and Supporter Engagement Manager (Partnerships & Projects) resides within the ASE team and is part of a bespoke sub team. The role’s primary responsibility is to act as a partner and pan-university coordinator of the delivery and tracking of best practice alumni and supporter engagement programmes within (but not limited to) our colleges, faculties, academic departments, and other professional support units.

The partnerships and projects team will also lead on the delivery of key projects and workstreams, some of which includes (but not limited to): management of the department/s resource bank for colleagues (toolkits) and support for pan university alumni and supporter engagement requests; oversight of the alumni helpdesk - incoming alumni requests and contact; coordination of all alumni communications; oversight of digital engagement platforms; student and new alumni engagement programmes; market research and data update campaigns; industry benchmark submissions/reporting; policy oversight and development; The Kings Honours process, and some key administrative support for the ASE team.

The post-holder must be versatile and able to work closely, and with, senior University leaders.

To see our candidate pack, please click On site nursery is available plus access to holiday camps for children aged 5-16.

  • Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
  • The opportunity to take part in staff volunteering activities to make a difference in the local community
  • Discounts are available via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, the cinema, and days out at various attractions.
  • A salary sacrifice scheme is also available to help you take advantage of tax savings on benefits.
  • If you are moving to Durham, you may be eligible for help with removal costs, and we have a dedicate d team who can help you with the practicalities such as house hunting and schools. If you need a visa, we cover most visa costs and offer an interest free loan scheme to pay for dependant visas.

Discover more about our total rewards and benefits package.

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